Leaders - Cambridge Reviews 

282
TrustScore 3 out of 5

3.2

140 Hills Road, CB2 8PB Cambridge, GB


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Rated 5 out of 5 stars

Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... See more

Company replied

Rated 4 out of 5 stars

Getting moved into our rental property had its ups and downs. Our property manager then left, but our experience since then has only got better as Tikal has been wonderful - responsive and alway... See more

Rated 5 out of 5 stars

Managed our property for 20 years and would recommend. All agents especially over the last few years have been in regular contact looking after our property while we have been living abroad keeping it... See more

Rated 5 out of 5 stars

Over the past 2 years, Leaders have done a great job at managing the tenancy and the property. Specifically, Ms Clare Wraith was always responsive to my emails and very happy to help with any issue! S... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Cambridge

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 140 Hills Road, CB2 8PB, Cambridge, United Kingdom

3.2

Average

TrustScore 3 out of 5

282 reviews

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1-star

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Replied to 92% of negative reviews

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3.2

All reviews

(282)

2,164 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you, Polly

I am a current tenant at one of the properties managed by Leaders at Cambridge. Today, I spoke with Polly about a long term problem I was facing in this property. She was so helpful and sorted my problem within a very short time. She also got back to me after contacting with city Council. I am really grateful & pleased with her support today. I really appreciate this.

November 22, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Tareq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Polly a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am delighted with the service I get…

I am delighted with the service I get from Leaders, especially Alfie Orvis, who is proactively offering advice. I feel reassured that Leaders will keep me up to date with the impact of the Renters’ Reform.

November 14, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Mel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders

Alfie has been really helpful in getting things sorted during our tenancy!

November 13, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Arshaq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Everything great

Everything great, promptly dealt with and fitted. All good, will now now be warm for winter with new radiator fitted.

November 6, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Ojbeez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Awful

Awful. The agency charged me around 20% of the rent with all the premium service and etc but they delivered nothing. The tenant broken everything in the flat, shutters, kitchen cabinet, doors you name it! They follow the no deposit scheme which means that it take years to see your money if anything comes back. Their contractors are also doing an extremely poor job with everything they touch, just to mend things in an unprofessional way. Avoid. Avoid. Did I say avoid? Yeah defiantly stay away. There's nothing to be happy about.

June 1, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Roobeh

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Exceptional service from my leasing agent- Alfie

I am incredibly pleased with the exceptional service provided by my leasing agent- Alfie. His professionalism and attention to detail have made the leasing process seamless and efficient. From marketing the property to screening potential tenants, he handled everything with expertise and care. Communication was prompt and clear, ensuring I was always informed and confident in the decisions being made.

November 24, 2023
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Eric
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Alfie from Leaders Cambridge was very…

Alfie from Leaders Cambridge was very helpful and approachable. Has been a great point of contact for the past 3 years.

November 8, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Elisa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Amazing experience, cannot recommend enough.

Cannot recommend Darcey from the Cambridge branch enough. She was exceptional throughout the entire process and was so helpful in answering any questions i had. She handled herself so professionally and made the whole process so easy.
I cannot thank her enough for the amazing experience I received from Darcey at the Leaders Cambridge branch.

October 24, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Darcey a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have used Leaders for renting out my…

I have used Leaders for renting out my property and couldn’t be more grateful for the help I’ve received, particularly from Erin. She has always gone above and beyond for me and my property and is a real asset to the team

October 29, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Claudia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you Erin!

I have rented out my property with other companies in the past, but have recently changed to Leaders and it has by far been the best experience I have had with a letting’s agent. Erin has been so helpful through the whole process and her knowledge has been second to none. Thank you for all you have done to make this situation so stress free!

October 24, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Lauren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service from leaders partially Erin

Excellent service from leaders particularly from Erin! Great communication and very polite and professional! Would highly recommended!

October 22, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Tyler
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service

Erin made our experience so easy, great communication and very friendly.

September 16, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Saffron
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Erin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Efficient and proactive

I have been renting out my flat, and Leaders (specifically Alfie and the team) were very prompt to respond to any issues (repairs, house hold repairs) which arose and find a solution. Alfie and the team were always supportive and dealt with politeness

November 6, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Kranthi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good service…

I have been a landlord for over 25 years. My property manager is Alfie. He is very good at sorting out any problems with the property. He comes back promptly. He is very good at his job. It is reassuring the property is in safe hands. He is a valued member of staff.

November 5, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Customer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Efficient problem solving

I have been renting out my flat for the past year, and Leaders (specifically Alfie) has been very prompt to respond to any issues (repairs, bike storage, etc) which arose and find a solution.

November 5, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Bogdan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Alfie at Leaders has been excellent in…

Alfie at Leaders has been excellent in managing my property. I am with Leaders for 10 years now and they are excellent and good value for money

November 2, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Shakiba

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Further to the outstanding service…

Further to the outstanding service received from Lettings and especially property management at Leaders Cambridge, just wanted to reiterate my appreciation to Alfie Orvis and the team for continued professional advice and guidance, managing problems quickly and resolving any issues.
I am reassured every day that any legals or regulatory matters are dealt with swiftly and professionally!!!
Many Thanks 😊

November 1, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Customer 4

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alfie and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders have rented out my flat for 10…

Leaders have rented out my flat for 10 years and have always been very helpful. They quickly deal with repairs and provide sensible advice.Andre Payne the Senior Manager for the last 2+ years has been very fast in responding to my queries and has been particularly responsive recently in providing a statement for the Inland Revenue and enabling me to talk to the Finance Department about changes in my bank details.

October 30, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Lady Sally GM Williams

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andre a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great job by Polly Carlton

Great job by Polly Carlton in helping us resolve an electrical fault with our cooker very promptly indeed. Thanks Polly, much appreciated!

October 10, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Mike

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Polly a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My property manager Polly Carlton​​​​…

My property manager Polly Carlton​​​​ is really a great helper! I'm very grateful for her fully support!

Thank you! Polly!

October 17, 2024
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Customer 2

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Polly a 5 star rating!

Many thanks
Customer Care Team

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