Huge praise for Alfie. When we enquired about a rental property he spotted the urgency in our situation and from that moment he steered us expertly through the application process. As he was alwa... See more
Company replied
Location
Switch location3 Bath Street, GL50 1YE Cheltenham, GB
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See what reviewers are saying
The whole team at Leaders: Katie, Piers, Jamie and Sarah have all been wonderful! We have liaised most with Katie, and quite frankly, she has been absolutely phenomenal! We are so very gratefu... See more
Company replied
Good experience! Whenever I rang through to the office, the people who answered the phone were very friendly and professional. Katie V. at the Cheltenham branch was also incredibly helpful throug... See more
Company replied
We have been letting our one bedroom flat in Cheltenham for 22 yrs and Leaders purchased our previous agent around 2027. As with all companies there has been a steady staff turn over the years b... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Cheltenham
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
3 Bath Street, GL50 1YE, Cheltenham, United Kingdom
4.3
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Absolute joke of a company
Absolute joke of a company.
Seriously shocking communication and when you do speak to someone they act like they've no idea what's going on. Ignorant and stuck up team.
Also tried to shove my tenancy agreement in my face when they were the ones not completing a safety check. So pleased I don't have to deal with them again!
December 9, 2021
Unprompted review
Reply from Leaders - Cheltenham
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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