Leaders - Chichester Reviews 

28
TrustScore 4 out of 5

3.8

3 Northgate, PO19 1BA Chichester, GB


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Rated 5 out of 5 stars

My property manager Chloe has been very helpful, and very patient putting up with a myriad of annoying questions from me, thanks very much!

Rated 5 out of 5 stars

Recently had to report a maintenance issue. Tino from Chichester Leaders guided me through the whole tech-heavy reporting process. She was brilliant. She liaised between me, the contractors & the m... See more

Company replied

Rated 1 out of 5 stars

Property management hub based at Chichester , the HOC is Abysmal!!! She lies and misleads Landlords which they are paying for the service from the LRG group it’s no wonder most of the team have left a... See more

Company replied

Rated 5 out of 5 stars

Darcy from Leaders was amazing during the move in process to my new flat. She was very quick to reply to all my emails, put so much effort into accommodating my requests, was always happy to answer an... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Chichester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 3 Northgate, PO19 1BA, Chichester, United Kingdom

3.8

Great

TrustScore 4 out of 5

28 reviews

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Replied to 98% of negative reviews

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3.8

All reviews

(28)

2,189 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb staff especially the manager…

Superb staff especially the manager there Sarah Cawley - keep it up guys - they have not and do not forget the immense power of customer service - highly recommended xxx

June 9, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A landlords opinion

We have been renting out our property for many years and have found Leaders and in particular Sarah Cawley to be very efficient and helpful especially when we have had the occasional problem when tenants leave. Leaders have always managed to find new tenants quickly with a minimum of time leaving the premises unoccupied.

May 25, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

First Class Service

As a tenant, I have rented a property through Leaders Chichester for almost 4 years.
Their service, communication and responsiveness has been excellent throughout.
Sarah Cawley in particular has been first class. I would recommend her and her team if you are looking for a property to rent.

May 20, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear David,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service!

Excellent service!
I have now come to the end of my six month tenancy at the Hornet in Chichester and I remain very pleased with the support and service provided by Leaders and by Charlotte Parry, Property Manager, in particular. Whenever an issue has arisen during my tenancy, she has responded quickly and dealt with the situation efficiently and effectively. Her sense of cutomer care is excellent, maintaing contact with me to ensure that, first of all, I was settling in ok and now that I am at the end of my time in the apartment. guiding and advising me on the proper procedures and documentation involved so that I can leave confident that everything necessary has been done. Charlotte combines very effectively her experience and her skills to make me feel confident that all is going well. Thank you,

May 18, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Iain,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

We have been extremely pleased with Leaders management of out properties. Sarah Cawley especially keeps us up to date with tenant movements and has found new tenants promptly when a notice to leave has been given. She is always ready to help with any queries, large or small. Excellent service.

May 18, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Jacqui,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Sarah Cawley, Leaders

Recently we have had a number of issues arise affecting our two rental properties. Sarah Cawley of Leaders in Chichester manages the properties on our behalf. We have been very impressed by her professional manner and the efficient way in which she has dealt with these problems. It is a pleasure to deal with her.

May 16, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Derek,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

My experience as a tenant with Leaders…

My experience as a tenant with Leaders has been over the past 6 1/2 years and I can honestly say they have always provided a prompt service when needed. Sarah Cawley has been my main point of contact regarding maintenance of the property I rent and I am always happy to speak with her as she resolves any issues with a caring and professional attitude. Would highly recommend as an agent from a tenant’s perspective.

May 13, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Angie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good service from Leaders

I chose Leaders because you are already letting the property and so you have all the details.
Getting the property on the market to sell happened quickly and smoothly.
All good!

April 28, 2022
Unprompted review
Leaders  - Chichester logo

Reply from Leaders - Chichester

Dear Steve,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,

Customer Care Team

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