So much better than frank innes who we rented with before. A comparison example - our boiler broke with frank innes, in winter with a disabled newborn in NICU. After three weeks the issue was still no... See more
Company replied
Location
Switch location3 - 4 Iron Gate, DE1 3FJ Derby, GB
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See what reviewers are saying
I'm trying to get my deposit back and they just seem too incompetent to process it. Not even given any excuses to deduct things yet, just ghosting me. I moved out nearly 2 months ago. I'm going... See more
Company replied
I had an issue with my carbon monoxide detector, after filling in the repair form I was quickly contacted by Jacqueline Seth, she took the relevant information & told me she would action it & get back... See more
Company replied
The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Derby
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
3 - 4 Iron Gate, DE1 3FJ, Derby, United Kingdom
4.1
Great
171 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support and…
Great customer support and responsiveness from Georgina Naylor! Thanks
April 2, 2026
Unprompted review
Reply from Leaders - Derby
Dear Chafic,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Derby
Dear Hannah
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
So much better than frank innes who we…
So much better than frank innes who we rented with before. A comparison example - our boiler broke with frank innes, in winter with a disabled newborn in NICU. After three weeks the issue was still not resolved and we had to pay to fix it ourselves. With leaders it broke not so long ago on a thursday night at 9pm, and they had someone with us by midday the next day. A small issue with damp, fixed within a week.
March 31, 2026
Unprompted review
Reply from Leaders - Derby
Dear Katie Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Reply from Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had an issue with my carbon monoxide…
I had an issue with my carbon monoxide detector, after filling in the repair form I was quickly contacted by Jacqueline Seth, she took the relevant information & told me she would action it & get back to me. Within a short space of time Jacqueline called me back to let me know the name of the contractor & that they were in the way, as a vulnerable person living alone this information was vital in knowing who would be coming. Jacqueline was extremely professional & very polite, she kept me updated on the actions being taken. I would like to thank her for response to this matter
March 27, 2026
Unprompted review
Reply from Leaders - Derby
Dear Elaine Murphy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jacqueline. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great communication and efficient…
Great communication and efficient friendly service.
Very impressed.
March 20, 2026
Unprompted review
Reply from Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Still incompetent
I'm trying to get my deposit back and they just seem too incompetent to process it. Not even given any excuses to deduct things yet, just ghosting me. I moved out nearly 2 months ago. I'm going to have to go to TDS just to make them answer any questions.
Over my time dealing with them (less than a year) I've had 3 faulty contracts, 2 incorrect move out dates, several repairs completely ignored including one BROKEN EXTERNAL DOOR, threatened my pets at Christmas and about three GDPR violations.
I just want this to be over so I can never have anything to do with them ever again.
Avoid, avoid, avoid.
March 17, 2026
Unprompted review
Reply from Leaders - Derby
Dear Penny Jackson
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Easy to deal with
We work with Leaders as a contractor and have always had a good experience.
Georgina is our main point of contact and she is very professional and easy to work with.
March 9, 2026
Unprompted review
Reply from Leaders - Derby
Dear Scott B
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Well organised team – Great to work with as a contractor.
We’ve been working with Leaders as a contractor, primarily carrying out compliance works across a number of their properties. Georgina originally introduced us to the team and has been great to deal with from the management side — very organised and good at keeping things moving when multiple jobs are on the go.
On a day-to-day basis we mainly deal with the three J’s — Jas, Jay, and Junafe — who are all very helpful property managers and straightforward to work with when coordinating jobs. Overall everyone in the team has been great to deal with and we’re looking forward to continuing to work with them going forward.
March 6, 2026
Unprompted review
Reply from Leaders - Derby
Dear Ths Property Maintenance, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Reply from Leaders - Derby
Dear Joseph Jennifer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good and helpful
Good in terms of communication and understanding of the tenant needs
February 26, 2026
Unprompted review
Reply from Leaders - Derby
Dear Paula Balde
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They are very detailed and efficient.
They are very detailed and efficient.
November 21, 2025
Unprompted review
Reply from Leaders - Derby
Dear Kurya Wasa-Isidahomen, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Paige Edward
I found the manager of my properties Paige Edward very courteous efficient and very helpful
February 20, 2026
Unprompted review
Reply from Leaders - Derby
Dear Shoukry Gayed We greatly appreciate your 5-star review and the time you took to share your experience with Paige. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Improved customer services and…
Improved customer services and relations for tenants over the past few years. Online use for portal is very helpful. Iron Gate branch in Derby is very good.
December 31, 2025
Unprompted review
Reply from Leaders - Derby
Dear Samantha B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Their attention to detail is one in a…
Their attention to detail is one in a million, excellent services and always take their tenant arising matter as priority till the solution is provided.
November 30, 2024
Unprompted review
Reply from Leaders - Derby
Dear Adetola, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
They understood my urgency to move in…
They understood my urgency to move in and supported me with that.
July 18, 2025
Unprompted review
Reply from Leaders - Derby
Dear Chetna Dobhal, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
We are very happy with Leaders
We are very happy with Leaders. We had a change of tenant and the Leaders team were very helpful in the process. We would recommend them.
November 10, 2025
Unprompted review
Reply from Leaders - Derby
Dear Colin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very good service
I've rented my property through Leaders for 12 years and have been through 3 changes of tenant. Each change has been handled professionally and efficiently. I would certainly recommend them.
November 10, 2025
Unprompted review
Reply from Leaders - Derby
Dear Dave W We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Derby
Dear Sabrina We greatly appreciate your 3-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Extremely Disorganised and Useless
Extremely Disorganised and Useless – A Stressful Experience
My experience with Leaders was deeply disappointing. When I moved into a new property on June 6th, they automatically passed my details to OVO without my consent, creating an account in my name and causing months of unnecessary problems.
Due to negligence, an incorrect meter reading was sent to the energy supplier, which remains unresolved even after more than five months. Throughout this period, Leaders offered no support. Instead, they contacted me to say that OVO was charging the landlord over £200 and insisted that the responsibility was mine, even though I had already sent the correct readings and paid the amount due for 5 days.
Every time I contacted them for clarification, the answers were vague, useless, or contradictory. Instead of helping to resolve the problem they themselves created, they simply shifted the blame. This lack of accountability caused me a great deal of stress and wasted time.
In my experience, Leaders proved to be disorganised, negligent with client information, and completely unhelpful when problems arose. I strongly advise others to be cautious when choosing this company as a real estate agent.
November 14, 2025
Unprompted review
Reply from Leaders - Derby
Dear Gilberto Pedon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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