The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... See more
Company replied
Location
Switch location3 - 4 Iron Gate, DE1 3FJ Derby, GB
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Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... See more
Great service from our property manager Jay Wallbank. Always helpful and quick to reply.
Company replied
Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do att... See more
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Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Derby
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
3 - 4 Iron Gate, DE1 3FJ, Derby, United Kingdom
3.9
Great
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Always had an amazing experience with…
Always had an amazing experience with leaders - especially the corn market city branch! Really friendly and down to earth people.
February 22, 2022
Unprompted review
Reply from Leaders - Derby
Dear Emily,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leaders derby corn market
Leaders derby corn market I cannot thank you enough for all the help you have given me. Especially Emma. She found me the perfect flat and arranged a speedy move in. Always friendly and efficient I can ‘t recommend leaders enough .
Anne x
January 26, 2022
Unprompted review
Reply from Leaders - Derby
Dear Anne,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Derby
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, they would just promise to call you back but there’s no chance to hear back from them !
They also tried to scam me into no deposit option, never mentioned that if i will choose that option i will have higher rent, for absolutely no reason. When i called and asked for normal deposit someone on the phone told me that first i have to pay membership option for 3 months, scammers, but guess what i have seen my tenancy agreement and there’s different information, so i think that people working in Derby office needs an extra training as they obviously don’t understand how membership is working. Also i’ve been told that if i’d like to switch for normal deposit my move in date will be even more delayed.
Keys collection, they gave me keys to the wrong apartment, really ?? What kind of lunatics are working there ????? Moving company had to unload the van on the streets while i was trying to get the right keys.
Temperature in the apartment is 8 degrees in some of the rooms, 8 DEGREES!! And it’s over a week since property manager KATIE did …. Suprise NOTHING ! Oh no, sorry she’s trying to CHASE the contractor to call me 😂
Council has been informed about the situation already.
I will definitely make sure there will be consequences
November 30, 2021
Unprompted review
Reply from Leaders - Derby
Dear Marta
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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