Leaders - Derby Reviews 171

Gemma silver is such a ray of sunshine and its always nice to hear such a cheery voice on the other of the phone - Our two companies work closely together so we get to chat most days and Gemma is such an asset to leaders always working with us to get applications completed. Thanks Gemma :)

Thomas Rowan was very professional and helpful and helped resolve any issues before the tenancy agreement began

Tom has been really helpful with setting us up with our first home! Replied quickly to any concerns and supported us well, thank you!!

Made my absolute day with how quick everything went. Literally within 30 minutes of being interested and applying for the property, I had instant replys and call backs and information I needed to know. Even when the branch was closing soon. Excellent customer service. Gave me the confidence on that scary ride into renting a property for the first time. Thank you so much to leaders ltd especially to Thomas Rowan. Thanks again

I would like to Thank Gemma and Tom for their help and beneficial support. However, at certain times there were delays in email response, but resolves with prompting. Property management and inspections so far seem to be honest and straightforward.

Erin was so friendly every time she contacted me, very helpful and didn’t mind answering my questions. Great customer service, thank you.

Poor communication

Reasonable fees, if they actually do what they charge you for. (they only carried out 1 out of the 7 property inspections they should have.

They lied about their own terms and conditions and told me I had to continue using them while my tenant lived at the property (their own agreement says otherwise)

They send and charge for contractors who do poor quality work. Things quickly broke and we were charged again, they also didn't do all of the work they should have.

They tell you they work with reputable suppliers. They sent someone to price electrical work, they priced over £5,000 and said maybe more is needed following further inspection. I had other companies price this as I thought it was ridiculous and they both came in at around £800-£1000 to be complient. The companies I chose had lots of 4-5 star reviews. The company leaders sent had mainly 1-2 star reviews on google!

They take a long time to pass on messages from the tenant.

They break their agreement, admit to it (accidentally) then expect you to pay to end the agreement.

1 positive, hence the 2 star rating. They did find us a tenant very quickly, although I assume that was likely more Rightmove's doing.

All in all, a bad experience, I would highly recommend you look elsewhere for an agent!

I am a landlord and I have been paying leaders for a full management service on a flat in Ipswich as I live elsewhere. Every time there is an issue, I have to get involved because the people they get quotes from are eye wateringly expensive. Last issue, leaking toilet, £543 to supply and fit including no less than £78 call out charge. Local Plumbers did it for £273, I'd recommend them, by the way. When I queried if they had been to the property to inspect the work they said they'd phoned the tenant who was happy with the repair and, any way, 'Leaders employees were not trained to inspect works' A cooker just two years old, their 'electrician' deemed it 'unrepairable' due to parts being unavailable, rubbish. Last year they added an additional £11/month on my fees to pay for their employees 'compliance training', whatever that is. You'd think that would be included in the business model? I emailed them last August with my dissatisfaction and that I would be looking to move my business elsewhere, to which I received no reply. An indication of their commitment to service?

An out of the ordinary handover to a new tenant handled with sensitivity, persistence and diligence. Thank you!

Amazing service and easy flow too
Teresa and Lewis have great customer service skills.

Spoke with Teresa Powell about a query regarding my deposit, Teresa took the time to listen and clearly explain everything and went out of her way to support me with my query. Really happy with the service I received.

Teresa Powell​ has been very lovely and kind with me. With Me moving, she's constantly put my mind at ease. Thank you so much

Amazing customer service! Lucy Hibbitt at the Derby branch was so helpful and not only was she polite, and friendly, she was also very thorough and followed up on what she said she would. This is a great example of how the letting process should be. Thank you Lucy.

Erin has helped me none stop with a house I am in process of renting, very friendly on the phone, couldn’t ask for anyone more friendlier to speak to.

Really useful and helped us to understand a lot more

Spoke with Erin, so prompt and responded immediately via email or telephone call. Made everything nice ajd easy. Thank you!

The team at Leaders went above and beyond to help secure a property for my son who needed to move at very short notice. We had an issue from our side but Teresa worked with us to get everything sorted and in record time. I can’t praise the team enough and I would definitely recommend them.

Not a great experience so far, we moved into our property just over 2 weeks ago and this was a week after our original move In date. After looking round the property 5-6 weeks before moving in we raised concerns about jobs that would need to be done before we moved in. When we got into the property none of this was complete, including all of the drains in the property being blocked and no use of a toilet for over a week. We then had a leak which has damaged the kitchen ceiling caused by the broken toilet. Furthermore we then entered the house to find the tenant before us household furniture to be thrown in the garden left a complete mess which after numerous emails and phone calls is still not sorted. Communication is poor and is awful that we have paid for a full months rent with issues still not fixed. Not a good experience for time renters like ourselves.

Having dealt with rental companies in the past who either don’t return your calls or put you on a waiting list- I can honestly say this company was amazing. I dealt with a lovely lady called Erin she was so efficient and let us know the status on the application if things changed. She negotiated a moving in date with the owner and organised a suitable time for the keys to be picked up. On collection they even gave a complimentary moving in box containing some lovely goodies. If you are looking to rent a property definitely call Leaders as your starter.