Leaders - Emsworth Reviews 16

TrustScore 4.5 out of 5

4.4

11 North Street, PO10 7BY Hampshire, GB


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Rated 1 out of 5 stars

We moved from a full management scheme to rent collection only to let our property and there has been no communication for 4 months. Further to this, they have sent through contracts with the wrong da... See more

Rated 5 out of 5 stars

Jess was extremely helpful, informative and friendly. She quickly understood our situation, we needed to find the right house quickly and when she helped locate the property and as first time rente... See more

Rated 5 out of 5 stars

Jess impressed us from the start. Her easy going and friendly manner was matched only by her professionalism. She was extremely knowledgeable on all aspects of the letting process and didn’t falter... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service received from Amy Paffey! She was extremely helpful , always quick to reply to emails or phone calls , very friendly. Amy was fantastic throughout the whole application... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Emsworth

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 North Street, PO10 7BY, Hampshire, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Such a fabulous team

Such a fabulous team, helped us with loads and they were just fabulous

February 20, 2026
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Celeste Carballo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Exceptional service from Hugo

Great service from Hugo. Clear and helpful communication. I would highly recommend Leaders if looking for a letting agent in the Chichester area.

March 18, 2025
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Alicia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Hugo a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Hugo. He goes above & beyond to help. Leaders are lucky to have him. He’s been amazing. Can’t thank him enough for all his help. Thanks Hugo once again for everything.
Tus x

January 17, 2025
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Tusleem
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Hugo a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Very helpful and professionalism 👌🙏

Amy was so polite and helpful throughout the process from day one walking into the office till we received the key for the property we rented.
Would highly recommend 👍🏻🙏

October 25, 2024
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Niraj

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Amy a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Huga who helped with everything

Huga who helped with everything, so made it run very smoothly, excellent service.

July 10, 2024
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Carolyn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Huga a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service received…

Outstanding customer service received from Amy Paffey! She was extremely helpful , always quick to reply to emails or phone calls , very friendly. Amy was fantastic throughout the whole application process!
Thank you!

July 3, 2024
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Viktorija

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Amy a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Jess impressed us from the start

Jess impressed us from the start.
Her easy going and friendly manner was matched only by her professionalism. She was extremely knowledgeable on all aspects of the letting process and didn’t falter when we literally grilled her with multiple questions and potential scenarios, regarding both tenants and neighbours. Jess’s infectious enthusiasm was the reason we decided to let our property through Leaders. This level of dedicated service has continued throughout the process, keeping us up to date with each step as it happened and providing a speedy response to any queries. We have always felt in safe hands with Jess at the helm.

March 28, 2024
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Karen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Do not recommend

We moved from a full management scheme to rent collection only to let our property and there has been no communication for 4 months. Further to this, they have sent through contracts with the wrong dates on and then this has taken an age to then sort out. Really disappointing and do not recommend - Havant/Emsworth branch.

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

Gutted

Not a happy time for us to be perfectly honest

July 10, 2023
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear P,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jess Emsworth

Jess was extremely helpful, informative and friendly.
She quickly understood our situation, we needed to find the right house quickly and when she helped locate the property and as first time renters saw us through the process with as little fuss as possible

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

VERY POOR customer Service in dealing…

VERY POOR customer Service in dealing with an URGENT Repair regarding the Roof which is now HAZARDOUS TO HEALTH.

January 16, 2023
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Tracy,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very helpful

We have found leaders extremely helpful and friendly, dealing with Aaron has been a pleasure.

October 17, 2022
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Thank you for your review of your experience with Leaders, more so Aaron at our Emsworth branch. Aaron is new to the business so this is very pleasing to hear.!

Rated 5 out of 5 stars

Nicola has recently become our property…

Nicola has recently become our property manager for a property we have owned since 2018. We met Nicola at a recent property inspection and found her to be knowledgeable, helpful and efficient.
Further to the above I have recently acquired an additional property and Nicola has been generous with her time in providing assistance in the process of getting the property up to scratch and ready to bring to market.

May 18, 2022
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Michael,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great working with Nicola in Property Management

We recently were given the opportunity to work with Leaders covering a couple of last minute property inspection reports. We were in contact with Nicola from Property Management and working with her, we managed to arrange everything to get their required jobs completed in a timescale that kept with theirs and which made sure there were no delays in moving their tenants into the property. It was a pleasure working with Nicola and Leaders Emsworth and we look forward to working with them again in the future.

May 17, 2022
Unprompted review
Leaders  - Emsworth logo

Reply from Leaders - Emsworth

Dear Paul,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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