I've been using Leaders in Kingston/Surbiton to let my apartment for five years. This is principally because of the local manager, Nick Hawkins. He oversees a team which, while the people change, rema... See more
Company replied
Location
Switch location49 Fife Road, KT1 1SF Kingston Upon Thames, GB
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See what reviewers are saying
Hi, I am tenant of Leaders in Kingston for many years and the experience has been in general very good. Today I would like to mention the very good work and kindness of Nikesh Noronha, property ins... See more
Company replied
I had an excellent experience with Leaders estate agency. I dealt with Gabriel and Nick, who were both very professional throughout the whole process. They managed to find a good tenant quickly and ha... See more
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Finlay Rippin was very supportive and helpful to us in finding a new rental. Paperwork and logistics were done very promptly and Finlay was always around whenever we had a question. Made the stress of... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Kingston Upon Thames
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
49 Fife Road, KT1 1SF, Kingston Upon Thames, United Kingdom
4.5
Excellent
28 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really great experience from start to…
A really great experience from start to finish. Excellent and reliable service. Agent Gabriel Vick was great. Would recommend.
February 19, 2026
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Walter We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Gabriel at Leaders Kingston was…
Gabriel at Leaders Kingston was absolutely amazing! Was always quick to reply, answered all my questions and made the process really easy!
January 5, 2026
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Sophie Bryan We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Honest, reliable
I've been using Leaders in Kingston/Surbiton to let my apartment for five years. This is principally because of the local manager, Nick Hawkins. He oversees a team which, while the people change, remains reliable, efficient, responsive. They're just honest and dependable and go the extra mile. A pleasure to deal with.
January 23, 2026
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Stephen Sharrock We greatly appreciate your 5-star review and the time you took to share your experience with Nick. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Finlay Rippin was absolutely brilliant…
Finlay Rippin was absolutely brilliant throughout our rental process. Everything was organised incredibly quickly and efficiently, and his communication was excellent at every stage.
January 22, 2026
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Oksana Boichukpitsyk We greatly appreciate your 5-star review and the time you took to share your experience with Finlay . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Informative meeting
Our meeting with Nick Hawkins proved very helpful and informative.
January 6, 2026
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Susan Money We greatly appreciate your 5-star review and the time you took to share your experience with Nick. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you Finlay Rippin
Finlay Rippin was very supportive and helpful to us in finding a new rental. Paperwork and logistics were done very promptly and Finlay was always around whenever we had a question. Made the stress of finding a new place to move into very stress-free which we appreciate a lot
December 23, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Marwan Elnesr We greatly appreciate your 5-star review and the time you took to share your experience with Finlay. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Gabriel was very kind and helpful!
Gabriel was very kind and helpful!
Booked me in for a viewing and made it simple and easy.
December 16, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Mikshan We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Working with Gabriel Vick was a great…
Working with Gabriel Vick was a great experience; he was supportive and assisted us with everything we requested. His help was truly invaluable, especially since we were processing the house rental from overseas.
December 2, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Ru Di Pah We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good work
Hi, I am tenant of Leaders in Kingston for many years and the experience has been in general very good. Today I would like to mention the very good work and kindness of Nikesh Noronha, property inspector from Leaders, who has been doing the regular inspection every 6 months for a few years now in my flat. I am very happy with his work and professionalism.
Best wishes.
Rosa
December 3, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear R Fernandez We greatly appreciate your 5-star review and the time you took to share your experience with Nikesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Simply Outstanding!
As a landlord, Leaders have successfully rented my property for almost 20 years now and always attracted great long term tenants.
During that time they have always been extremely efficient, professional and easy to deal with so I honestly cannot recommend them highly enough.
Yet again, within days they have tenanted my property and I'd like to thank both Gabriel and NIck for doing such a brilliant job so quickly.
If you are looking for an agent to deal with - this is the one!
November 27, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Mr R Whyte We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel and Nick. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Letting out my property through leaders…
Letting out my property through leaders was great, Gabriel and Kirt made the process super simple and got it let before it even came on the market.
November 22, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear K Shrestha We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel and Kirt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Really pleased with service that Dan…
Really pleased with service that Dan provided me regarding my move in to the new property.
Thank you !
November 21, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Tanya Zafirova We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Exceptional service – especially from Dan!
My experience with Leaders Kingston Upon Thames has been outstanding. The entire team has been professional, supportive, and very easy to work with, but I want to give a special mention to Dan, who truly went above and beyond. He was incredibly helpful, patient, and clear in explaining everything, making the whole process smooth and stress-free. Dan’s communication was excellent, and he consistently followed up to ensure everything was on track.
It’s rare to meet someone so dedicated and genuinely caring in this industry. Thank you, Dan, and thank you to the Leaders team for the fantastic service. Highly recommended!
November 18, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Subhan Sayyed We greatly appreciate your 5-star review and the time you took to share your experience with Dan and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Dan is a superstar
Dan is a superstar! He has been my first point of contact in leader's journey and his dedication and customer experience is exceptional and it's one of the reasons why i renewed my contract.
Keep up the good work, Dan!
November 18, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Joel Roy Benjamin We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Dan provided exceptional customer…
Dan provided exceptional customer service.
November 10, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear David We greatly appreciate your 5-star review and the time you took to share your experience with Dan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good service
A professional young man, Gabriel, helped me out with my first rental property
November 13, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Jack We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you
Gabriel at Leaders was really helpful in helping me find my new place. Thank you!
October 31, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Jamie Howard We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Gabriel was amazingly helpful
Leaders were very helpful and always prompt in replying to any queries we had as first time renters. Gabriel was especially helpful and was always eager to help in whatever we needed.
October 16, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Alex Bennett We greatly appreciate your 5-star review and the time you took to share your experience with Gabriel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Everyone was very professional …
Everyone was very professional and Efficient in responding calls and emails. They are Always there to help. I had a great experience with them.
October 8, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Muqadas Naseer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Response promptly
Gabriel at Leaders Kingston helps me to follow up the agreement and provides prompt response with the landlord.
September 23, 2025
Unprompted review
Reply from Leaders - Kingston Upon Thames
Dear Paulinus Leung
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
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