Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more
Company replied
Location
Switch location24-26 Church Gate, LE11 1UD Loughborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... See more
Company replied
I have been a tenant through Leaders Loughborough for over 2 years, I have found them always to be helpful and friendly no matter what the circumstances. My property manager Jade Dolman always goes t... See more
Landlord here For many years now Jade Dolman has been looking after my properties. She does this in the most professional manner, with care to details and actions things quickly She is friendly a... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Loughborough
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
24-26 Church Gate, LE11 1UD, Loughborough, United Kingdom
4.7
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lisa
Lisa, my property manager is simply brilliant. Any problem be it large or small, she gets sorted.
Best service ever!!
August 23, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Steve
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
The check out procedure at the end of…
The check out procedure at the end of contract was thorough.
I was kept informed all of the time by Charlotte who has been extremely helpful during the whole process.
Thank you Charlotte.
August 22, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Margaret
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlotte a 5 star rating!
Many thanks
Customer Care Team
We have been using Leaders for 18 months
We have been using Leaders for 18 months now, who look after our rented properties. We were assigned a property manager, which works really well. Her name is Becca she is very honest and we like that she's so approachable, and we liase and talk about problems and solutions.
August 22, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Becca a 5 star rating!
Many thanks
Customer Care Team
As a contractor collecting keys on a…
As a contractor collecting keys on a Saturday - staff are limited - Adam was absolutely brilliant and went above and beyond to make sure the keys were located and all with a smile - he is a credit to the business and Lettings - Thank you Adam you were so helpful
August 17, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Karen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Adam a 5 star rating!
Many thanks
Customer Care Team
Renting a room
House finding process was very prompt and straightforward with leaders group. Jack my advisor kept me posted about everything. He was friendly and professional. He found the house best fitted my needs and requirements. He always answered all my questions. I had an amazing experience with leaders because jack was understandable and knowledgeable. The business also has the best day rates by far, so I recommend them 100%
August 14, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Varsha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jack a 5 star rating!
Many thanks
Customer Care Team
Excellent letting agency
Lisa Wheadon has been our property agent for 5 years, we have been in the same property and any issues we have had Lisa has responded promptly and resolved the problem within a few days. Based on previous experiences with other agencies this is a superb credit to Leaders.
August 13, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Customer 2
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
An excellent letting agent
Having had a bad experience with a previous letting agent I have found Leaders to be first-class. Lisa Wheadon has made the whole process great from start to finish. Always there to help. Would definitely recommend this agency.
August 12, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear General Zod
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
Had so much assistance from viewing…
Had so much assistance from viewing until I finally moved in from Kyle and he was always available to respond to my issues.
June 6, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Cyril
We are very happy Kyle provided you with a positive customer experience.
Kind regards
Customer Care Team
Leaders loughborough
The letting agency in loughborough has helped support me and guide me through my time as a tenant and Mia especially has been really supportive through getting my deposit back.
May 2, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Tanya,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Stress free experience
I rented with Leaders for 2 years and never had a problem. Charlotte Roberts was the property manager and always made sure to sort out everything needed promptly.
April 23, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Marcos Ricardo Souza
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Mia Mullan has been working with my…
Mia Mullan has been working with my company for a short while now and what an absolute bundle of joy she is. Really understanding what needs to be achieved from the customer and contractors point of view. Not just accepting everything however challenging and questioning the quotes. Speaking with Landlords and advising what really needs to be done and is always smiley and cheerful. Its a pleasure working with Mia and the rest of the Leaders team in Loughborough.
April 18, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Michael Cunnginham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amazing service
Kyle is a very polite young man, he answered any questions we asked as quickly as he could and was always happy to help us. We had a really lovley experience using Leaders. Would 100% recommend!!
April 4, 2024
Unprompted review
Reply from Leaders - Loughborough
Dear Lauren Dakin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Saran is a credit to your company she’s…
Saran is a credit to your company she’s helpful and always on time for appointments which is really important to the tennant 😀
March 14, 2024
Unprompted review
Lisa is great 😊 so helpful and would…
Lisa is great 😊 so helpful and would highly recommend and hope she keeps managing our property!
March 8, 2024
Unprompted review
Charlotte Roberts at Leaders Loughborough
Charlotte Roberts at Leaders Loughborough Property Managers is wonderful! She keeps on top of repairs and communications between renter and owner and has been completely dependable. Thank you, Charlotte for your professionalism!
March 6, 2024
Unprompted review
Excellent service
We have been with Leaders for some years now, Charlotte Roberts is our contact for managing the properties and we couldn't ask for a better service from her...prompt, efficient, professional and friendly
March 4, 2024
Unprompted review
An property management company that…
An property management company that provides a professional and friendly service to tenants and landlords alike within the Leicestershire area.
February 29, 2024
Unprompted review
Great experience renting multiple years
Been in the same property for 4 years with Charlotte Roberts as my property manager and have had no problems. All property maintenance is done via the portal and is super easy. Easily recommended
March 1, 2024
Unprompted review
Lisa Wheadon
Highly recommend Lisa Wheadon. Very personable, professional and nothing too much trouble. A true asset.
February 21, 2024
Unprompted review
Solid Service
Leaders have always been good but recent work done by Lisa Wheadon has been excellent - some queries managed well as works for the garden.
February 19, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.