Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more
Company replied
24-26 Church Gate, LE11 1UD Loughborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more
Company replied
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... See more
Company replied
I have been a tenant through Leaders Loughborough for over 2 years, I have found them always to be helpful and friendly no matter what the circumstances. My property manager Jade Dolman always goes t... See more
Landlord here For many years now Jade Dolman has been looking after my properties. She does this in the most professional manner, with care to details and actions things quickly She is friendly a... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

24-26 Church Gate, LE11 1UD, Loughborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just wanted to thank Lisa Wheadon. She was just so professional and knowledgeable. Nothing was too much trouble for her , she was amazing and we couldn’t have asked for better to be honest.
Really appreciate the service, performance and experience of that provided by Lisa. Made everything really easy and showed professionalism thoroughout.
Lisa from Leaders is an incredible asset to the Leaders Loughborough branch and has consistently demonstrated strong communication, prompt responses, and has always been a delight to deal with. She’s gone above and beyond for anything and everything I’ve needed and has always treated me with respect and dignity. There isn’t enough stars on this review that will truly embody Lisa.
Would highly not recommended them again and would be the last people I’d ever use again. Completed our application form on their own backs, never even know my partners name but conveniently my partners psycho ex works there so must’ve completed it all for us. Asked to see the form and they reckon they can’t find it which is breaching GDPR and should let you see it and it shouldn’t have been taken off the system. Someone’s clearly covering for them and is acting thick.
I have completed a rental move through Leaders in Loughborough. Brooke Bradshaw, the letting consultant, was exceptional throughout the process proving clear communication at all stages of the process making the move as painless as I could have hoped. I have no hesitation in recommending Leaders and working with Brooke, again the future. Thank you!
Just completed a flat purchase through Leaders. Everything went very smoothly. Didn't communicate much with the Branch or Sales Team after the initial offer submitted as all liaising was done through our Sales Progressor, Yvonne Cranny, who was very proactive in getting answers and keeping things moving for us, whilst offering advice and reassurance along the way. Thank you!
Great maintenance service from Lisa Wheadon…
Lisa Wheadon is very professional, she is very informative about the company,any problems she has the answers,
I had a leaking pipe under kitchen sink reported in afternoon,fixed the next day. Mia always strives to get problems sorted ASAP and is always at the end of a phone or email,I have been extremely happy with all my dealings with her and the out come
Lisa has been helpful, communicative, prompt and very easy to deal with. Her professionalism helped diffuse a tricky situation. Would not hesitate to recommend her for your property rentals
A big shout out to Mia Mullan who after contacting a plumber on our behalf then went onto explain to the tenants how to sort the frozen condenser pipe out in a few simple steps. So pleased the tenants got the hot water back up and running.
Mia Mullan, property manager is always very helpful, kind and courteous.
if I have any issues I always speak to Mia who deals with everything and keeps me updated. Thankyou very much Mia.
It's right before New Year, I'm full of cold and woke up to the heating not working! I contacted my property manager, Charlotte Roberts who as always was extremely helpful and an electrician was sent and the problem solved. Heating back on before lunchtime! Thank you so much Charlotte Roberts, excellent service!!!
Our experience with Leaders was exceptional, thanks to Mia and Jade. They exceeded our expectations by being efficient and transparent throughout the process. The detailed information they provided from start to finish gave us confidence in their service. Their supportive approach made everything seamless and stress-free. We were impressed by Mia and Jade's professionalism, attention to detail, and responsive communication. We appreciated their flexibility, trustworthiness, and reliability. Overall, Leaders offers an outstanding rental experience. We highly recommend them for their commitment to customer satisfaction, integrity, and professionalism, and we are grateful to Mia and Jade for their excellent service.
This is our first time letting our property and Leaders have been great from the initial valuation with Tara to Brooke taking over. Brooke has been so friendly and helpful, she has gone above and beyond to find us the perfect tenants and has always been at the end of the phone for any questions. Thank you ! I would highly recommend.
In my time as a tenant, my experience with Jade as my property manager has been excellent.
She has always been proactive and quick to respond to any issues that may have arisen at the property.
She is conscientious, approachable and attentive to my needs as a tenant…..and always listened if I had any worries.
She also instinctively provides a good and clear channel of communication between myself and my landlord ….which is appreciated and gives me a sense of security.
I cannot recommend Jade highly enough.
Been an absolute pleasure to deal with Emma Gordon our property manager.
Always on hand to answer questions and sort any issues out.
Will be happy to rent from them again in the future
Consistent good management via our Agents Leaders of Loughborough regarding a rental property both within lettings and property management, worthy of note S Roberts.
Thank you Jade Brasiewicz for dealing very efficiently with our most recent property repair . Attention to detail and very good at dealing with a complicated repair on behalf of our landlord and us as tenants.
Definitely 5⭐️
I have had the pleasure in dealing with Jade Brasiewicz for a number of years now and such a pleasant and helpful Lady. Any queries I have had are always solved very quickly and nothing is to much trouble, I would highly recommend Jade as she is conscientious, honest and trustworthy making the business she is in extremely reputable.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.