Leaders - Northwich Reviews 

76
TrustScore 4.5 out of 5

4.5

20-22 High Street, CW9 5DD Northwich, GB


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Rated 5 out of 5 stars

I rented a house through leaders they was great from start to finish Jane and grace were both really helpful they went out of there way to help me I cant recommend them enough I will be sticking with... See more

Company replied

Rated 5 out of 5 stars

I have been using Leaders at Northwich as a Landlord for many years. The staff I have come into contact with have been exemplary. I have recently had dealing with Grace Boulton a letting consultant at... See more

Company replied

Rated 5 out of 5 stars

Paula McCafferty from the Northwich branch has been amazing to us. We moved in earlier this year and we're straight away assigned Paula as our main contact. We had an issue with a leak which was dea... See more

Rated 5 out of 5 stars

This will be my second time renting with leaders but Grace Boulton has been absolutely amazing throughout the whole process so far. She is super quick to reply, reassure and answer any questions we ha... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Northwich

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-22 High Street, CW9 5DD, Northwich, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

76 reviews

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Replied to 99% of negative reviews

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4.5

All reviews

(76)

2,252 reviews in the last 12 months

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Rated 5 out of 5 stars

Leaders are always fast at responding…

Leaders are always fast at responding and help with any quires no matter how small.
Been renting for 4 years and never once had a problem

May 4, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear Leanne,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

I have been a Landlord for serval…

I have been a Landlord for serval years. I have been working with Leaders at Northwich for approx 4 Years. In that time I have had exemplary service. I recently required a new Boiler in a rented property. Emma Perrin at the Northwich branch negotiated with the contract Partner a reasonable price. She also arranged the install and testing. Excellent service. No headache for me. Well done leader's and Emma.

May 4, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear James,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Service from Emma

Had an issue with my heating and Emma Perrin was able to get it resolved for me. She was great in getting a contractor to me and when we had issues, she was right on them. Brilliant service.

April 15, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear Ben,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

First time renting a property and I…

First time renting a property and I couldn’t have had a better experience with the help at hand. The woman dealing with everything Emma Thomas was a delight to speak too, handled everything quickly and made me feel at ease about such a new/scary and exciting experience. Highly recommend to anyone.

April 14, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear Aaron,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have assigned Leaders as my property…

I have assigned Leaders as my property management company. I recently bought three new apartments for let. Emma Thomas dealt with the whole process professionally, seamlessly and with an obliging attitude.
The tenant they found is of high quality and they in turn are very happy with the apartment.
Look forward to more successful rentals.

April 13, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Leaders Property Mgmt Northwich

I am the owner of several properties in Northwich Cheshire, which are managed by Leaders lettings and
estate agents. The member of staff assigned to me is Emma Perrin who manages the tenancy of the properties. Her responsibilities as a member of Leaders staff include the handling of any maintenance issues that may occur, scheduling contractors and ensuring that any work required is completed on time and to a satisfactory standard.
Also, she ensures that monthly statements are prepared and distributed in a timely manner. I have found her to be very a reliable and helpful member of Leaders staff

April 5, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 1 out of 5 stars

Incompetence at its finest at Leaders…

Incompetence at its finest at Leaders Northwich. My experience was stressful, time consuming and expensive, having to chase everything from authorised works that were not completed, late rental payments due to me (from Leaders not the tenant), reimbursement of costs from deposits (10 month wait) Empty promises and "lip service" to get you off the phone. Landlords I would strongly recommend going elsewhere because if I could give zero stars I would. This Company should be avoided at all costs

April 1, 2022
Unprompted review
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Reply from Leaders - Northwich

Dear Cathi

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

I went to collect a key to cut for my…

I went to collect a key to cut for my back door

Emma Perrin was very polite and professional, definitely a 5 star experience

February 21, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear Jamie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Tenant Exit

Our tenant exit and readying the property for sale was handled by Emma Perrin and was efficient and straightforward. Queries dealt with quickly and efficiently. We have been with the same office over 15 years and when Leaders took over it was seamless.

February 15, 2022
Unprompted review
Leaders  - Northwich logo

Reply from Leaders - Northwich

Dear Carole Parker,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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