Paula McCafferty from the Northwich branch has been amazing to us. We moved in earlier this year and we're straight away assigned Paula as our main contact. We had an issue with a leak which was dea... See more
Location
Switch location20-22 High Street, CW9 5DD Northwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Leaders at Northwich as a Landlord for many years. The staff I have come into contact with have been exemplary. I have recently had dealing with Grace Boulton a letting consultant at... See more
Company replied
So this was my first time renting with my partner and little boy and I was assigned an agent called grace! She has been nothing but helpful,patient,friendly in helping us secure our first family home... See more
Company replied
I cannot recommend Paula M from the Northwich branch highly enough. Everything was dealt with professionally and efficiently and I was kept informed every step of the way. Nothing was too much troub... See more
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Northwich
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-22 High Street, CW9 5DD, Northwich, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Northwich- Emma Thomas
We dealt with Emma Thomas at the Leaders Northwich branch and she was outstanding!
She made the whole how process very easy and kept us up to date each step of the way through swift replying over email. Even better yet she was happy and helpful with answering any and all questions that we had, relaying them to the landlord when necessary.
Thanks so much again Emma, keep up the great work!

Reply from Leaders - Northwich
Leaders are always fast at responding…
Leaders are always fast at responding and help with any quires no matter how small.
Been renting for 4 years and never once had a problem

Reply from Leaders - Northwich
I have been a Landlord for serval…
I have been a Landlord for serval years. I have been working with Leaders at Northwich for approx 4 Years. In that time I have had exemplary service. I recently required a new Boiler in a rented property. Emma Perrin at the Northwich branch negotiated with the contract Partner a reasonable price. She also arranged the install and testing. Excellent service. No headache for me. Well done leader's and Emma.

Reply from Leaders - Northwich
Great Service from Emma
Had an issue with my heating and Emma Perrin was able to get it resolved for me. She was great in getting a contractor to me and when we had issues, she was right on them. Brilliant service.

Reply from Leaders - Northwich
First time renting a property and I…
First time renting a property and I couldn’t have had a better experience with the help at hand. The woman dealing with everything Emma Thomas was a delight to speak too, handled everything quickly and made me feel at ease about such a new/scary and exciting experience. Highly recommend to anyone.

Reply from Leaders - Northwich
I have assigned Leaders as my property…
I have assigned Leaders as my property management company. I recently bought three new apartments for let. Emma Thomas dealt with the whole process professionally, seamlessly and with an obliging attitude.
The tenant they found is of high quality and they in turn are very happy with the apartment.
Look forward to more successful rentals.

Reply from Leaders - Northwich
Leaders Property Mgmt Northwich
I am the owner of several properties in Northwich Cheshire, which are managed by Leaders lettings and
estate agents. The member of staff assigned to me is Emma Perrin who manages the tenancy of the properties. Her responsibilities as a member of Leaders staff include the handling of any maintenance issues that may occur, scheduling contractors and ensuring that any work required is completed on time and to a satisfactory standard.
Also, she ensures that monthly statements are prepared and distributed in a timely manner. I have found her to be very a reliable and helpful member of Leaders staff

Reply from Leaders - Northwich
Incompetence at its finest at Leaders…
Incompetence at its finest at Leaders Northwich. My experience was stressful, time consuming and expensive, having to chase everything from authorised works that were not completed, late rental payments due to me (from Leaders not the tenant), reimbursement of costs from deposits (10 month wait) Empty promises and "lip service" to get you off the phone. Landlords I would strongly recommend going elsewhere because if I could give zero stars I would. This Company should be avoided at all costs

Reply from Leaders - Northwich
I went to collect a key to cut for my…
I went to collect a key to cut for my back door
Emma Perrin was very polite and professional, definitely a 5 star experience

Reply from Leaders - Northwich
Tenant Exit
Our tenant exit and readying the property for sale was handled by Emma Perrin and was efficient and straightforward. Queries dealt with quickly and efficiently. We have been with the same office over 15 years and when Leaders took over it was seamless.

Reply from Leaders - Northwich
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







