We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and he... See more
Company replied
Location
Switch location14 St Georges Street, NR3 1BA Norwich, GB
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See what reviewers are saying
We have let our Norfolk properties through Leaders of Norwich, the Cringleford office for over 25 years. We have always found them excellent. For the last few years, Hannah Fulcher has specifically... See more
I have dealt with Leaders in Norwich for many years re letting a house near the city centre. Leaders were always pleasant and very helpful, as well as efficient, especially Danielle in the Lettings De... See more
Company replied
Speaking as a landlord for over 30 years, I have never had a better letting agent than Hannah Fulcher. Her attention to detail is outstanding and the response time in dealing with queries & problems i... See more
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Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Norwich
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
14 St Georges Street, NR3 1BA, Norwich, United Kingdom
3.7
Average
51 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have used Leaders since about 2014
We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and helpful should any difficulties arise.
May 7, 2026
Unprompted review
Reply from Leaders - Norwich
Dear Mike
We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Highly professional
Highly professional, attention to details and quality oriented
October 1, 2025
Unprompted review
Reply from Leaders - Norwich
DearOlolade
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Norwich
Dear Reshma Remesh,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
I am waiting for boiler servicing right…
I am waiting for boiler servicing right now but instead comes this rating
March 9, 2026
Unprompted review
Reply from Leaders - Norwich
Dear Ibrahim
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good company
Personal service kept informed every step of the way to our new rental. Prompt response for any repairs needed.
February 1, 2026
Unprompted review
Reply from Leaders - Norwich
Dear Lynne
We greatly appreciate your 4-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good communication
Good communication. Easy portal to use or report the issues
February 5, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Amandeep
We greatly appreciate your 5-star review and the time you took to share your experience with US. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great Agency
I'd rented my property with them for 20 years and they'd always been prompt and helpful. Hannah Fulcher has been brilliant. Recommended.
January 29, 2026
Unprompted review
Reply from Leaders - Norwich
Dear Nick Ryan We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Riley is really helpful!
Really good for renting always available when I need them. Riley is a really good asset to the team! 5 stars for him. Only thing I could complain about. Sent over inventory to my property manager and never got a reply :/
November 27, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Miss Phoenix Mills-Dyke We greatly appreciate your 5-star review and the time you took to share your experience with Riley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
They are fast and reliable and can be…
They are fast and reliable and can be trusted.
January 22, 2026
Unprompted review
Reply from Leaders - Norwich
Dear Chrisanctus Ugochukwu Odoemena, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Reply from Leaders - Norwich
Dear Sab, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Reply from Leaders - Norwich
Dear Joshua Binder, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
A very smooth and professional process…
A very smooth and professional process from start to finish.
December 31, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Darren Moate We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
As a landlord Leaders failed me
As a landlord Leaders failed me. I trusted them to manage my cottage, they failed to do an inspection for the whole 16 months the property was rented. I paid for the full property management but received zero. Even had to chase getting spare keys back. Exit inspection showed lots of damage including dog feces but the company they use has closed the case and so far I haven’t received a penny back. In a tough market this is costing me thousands. I wish I had never gone to Leaders.
December 19, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Sarah Wilkes
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Leaders - Norwich
Dear Sherine, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Still haven’t given my girlfriend her…
Still haven’t given my girlfriend her deposit back despite her chasing them. The landlord agreed to give her the full deposit. It’s almost been a month since she’s moved out. This is really bad! We will be contacting the ombudsman and raising a dispute with the agency.
November 9, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Thomas Pond
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
A very incompetent company. Avoid at all costs!!!
From lack of proper communication to a total nonchalance that beats my imagination, dealing with Leaders as a tenant has been a total nightmare. As I write this, I feel immense pain in my heart. The application and referencing process was chaotic and frustrating. I was supposed to move in today but guess what? I was told that the Landlady is yet to sign the tenancy agreement so I have to wait till tomorrow. Very awful people. I've practically had to call them several times daily since I paid the holding fee to get them to do anything.
If you like you mental health, do not have any dealings with Leaders
September 11, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Chizorom Belaye Okparanta
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Outstanding Service
Speaking as a landlord for over 30 years, I have never had a better letting agent than Hannah Fulcher. Her attention to detail is outstanding and the response time in dealing with queries & problems is fantastic as Hannah follows up any query and seeks to resolve any problems as quickly as possible. She is both professional and empathetic and it has been an absolute pleasure to work with her at all times. I highly recommend her invaluable services to any prospective landlord or tenants.
September 10, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Elisabeth Steel We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shambolic company
The day before we were due to move in, they abruptly changed our move-in date because they hadn’t followed up with the owners for essential paperwork. From day one, the staff seemed to lack even basic procedural knowledge — for example, they couldn’t give clear answers about how the deposit would be returned. They would often promise to call back with information but never did.
At first, I assumed this was just poor service for student lettings, but even the property owners were complaining about Leaders to us via the property manager, so it’s unclear who they’re actually trying to please. They frequently ignored our communications, such as continuing to book viewings for our flat despite us telling them we had already arranged tenants for the following year.
Overall, the experience was frustrating, disorganised, and unprofessional from start to finish.
August 5, 2025
Unprompted review
Reply from Leaders - Norwich
Dear Finn,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards,
Customer Care Team
Terrible experience with this agent and…
Terrible experience with this agent and landlord! My tenancy , ended satisfactorily, yet my deposit was not returned. I have attached photos, including an inventory report showing the property was in excellent condition with no damage, and a screenshot from my agent confirming that the landlord did not respond.
I was forced to wait over two months and ultimately had to dispute the deposit through TDS. This landlord did not meet the statutory deadline — under the Housing Act 2004 (s213–215), deposits must be returned within 10 calendar days once both parties agree on the amount.
I cannot recommend renting from them; getting your deposit back requires extra effort and going through the formal dispute process. The agent will also tell you there’s nothing they can do to get your deposit back until landlord says so.
The agent has no authority or power to get your deposit back even if you are in the right and landlord ignores you.
August 18, 2025
Unprompted review
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