We’ve been renting in Reigate for over two years and Chloe at Leaders has been a fantastic property manager throughout. She is very responsive, gets things done and is always cheerful and polite. She... See more
Location
Switch location4 Bell Street, RH2 7BG Reigate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe has been incredibly professional, kind and patient throughout my tenancy. She handled my situation regarding an early tenancy agreement with my landlord with so much respect and understandi... See more
I have a rental flat in Reigate, Surrey, managed through Leaders. While I do have some general frustrations with the agency—particularly their constant attempts to increase commission fees—I want... See more
We’ve had a really positive experience with Leaders in Reigate, and Chloe has been particularly helpful throughout. She is friendly, professional, approachable and always responds promptly to any qu... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Reigate
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
4 Bell Street, RH2 7BG, Reigate, United Kingdom
4.5
Excellent
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only pay for vacant apartments, they can change their mind and leave you stranded
I was relocating from another country and after doing reference checks and paying for the apartment, I thought everything was sealed. I was given a contract to sign of which they said on the move-in day, the landlord will sign too. Almost a month later, I flew to the UK and was set to move-in, I was told that the tenant refused to move out, and so I could not move-in. I was left stranded with my family and refunded my money, with nothing done to get me another apartment as a replacement.
July 31, 2024
Unprompted review
Reply from Leaders - Reigate
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great to deal with
Fantastic approach, the Reigate team have been fantastic, especially Tom Welsh. He’s been ever so professional that we decided to give him our property into management instead of just tenant search.
August 25, 2023
Unprompted review
I would like to commend Kirsty in the…
I would like to commend Kirsty in the management team following a very difficult tenant. She took so much of the stress and strain away from me and I trusted her implicitly to act in my best interests. She is a credit to the Leaders team and I know that my property is in the best hands. Thanks Kirsty, you’re the best!
March 15, 2023
Unprompted review
Reply from Leaders - Reigate
Dear Debbie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.