Leaders - Sovereign Harbour Reviews 

14
TrustScore 4.5 out of 5

4.5

Unit 1 The Waterfront, Sovereign Harbour, BN23 5UZ Eastbourne, England, GB


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Rated 5 out of 5 stars

Adelaide understood us and knew exactly what we wanted within two hours of meeting us. She found us exactly what we were looking for and made the process of purchasing a property in England so easy,... See more

Company replied

Rated 5 out of 5 stars

My family & I have used Leaders Waterside for four different properties over 9 years and have nothing but praise for them. The team there is made up of Adelaide, Nikki, Justine & Fay and they are so p... See more

Company replied

Rated 4 out of 5 stars

This purchase has fulfilled my requirements. I am truely delighted to have moved here. Chris, my salesman, was very nice to deal with and he made the buying process less Stressful! I would highl... See more

Rated 5 out of 5 stars

The process of selling the flat was long and tortuous to say the least. That being said, Chris and particularly Adelaide were there for us, throughout the lengthy process. I know Adelaide went above a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Sovereign Harbour

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Unit 1 The Waterfront, Sovereign Harbour, BN23 5UZ, Eastbourne, England, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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1-star

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Replied to 95% of negative reviews

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4.5

All reviews

(14)

2,099 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you so much to Lucy Young and Fay…

Thank you so much to Lucy Young and Fay Tipper for your excellent services your help made things go smoothly and assisted professionally thank you for understanding too thank you both for replying promptly and sorting before any issues where raised thank you will for sure use you again.

June 16, 2025
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Sharon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lucy & Fay a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Adelaide Burgess, the best estate agent ever

Adelaide understood us and knew exactly what we wanted within two hours of meeting us. She found us exactly what we were looking for and made the process of purchasing a property in England so easy, even though we were overseas for much of the time. Cannot recommend her highly enough.

March 31, 2025
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Sue

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Adelaide a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

If Carlsberg made letting agents!

My family & I have used Leaders Waterside for four different properties over 9 years and have nothing but praise for them. The team there is made up of Adelaide, Nikki, Justine & Fay and they are so professional yet friendly. To be quite honest we wouldn’t even think of going anywhere else.

March 24, 2025
Unprompted review
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Reply from Leaders - Sovereign Harbour

Dear No purchase made

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Sovereign Harbour Team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selling 2 bed share of freehold flat

The process of selling the flat was long and tortuous to say the least. That being said, Chris and particularly Adelaide were there for us, throughout the lengthy process. I know Adelaide went above and beyond for us on a number of occasions to facilitate solutions to problems and we will always be grateful to her for her kindness, encouragement and good advice. I’m not sure we would have made it without her.

March 4, 2025
Unprompted review
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Reply from Leaders - Sovereign Harbour

Dear Mrs Rumori

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Adelaide and Chris a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Purchase

Chris and Adelaide were brilliant from start to finish, showing us lots of properties.
Always on hand to sort problems and keeping us
upto date with things.
Excellant service
Thankyou very much.

January 31, 2025
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Fay Tipper Admin Manager Waterside

Recently moved back to the UK after living away for a few years and renting my property through Leaders Sovereign Harbour. At the start Nikki and the team swiftly found me a tenant. Having returned to live in my apartment I have to say that Fay Tipper the Administration Manager has been excellent. Fay has kept me informed and up to date on the vacating process, which was complicated and gone the extra mile to ensure contractors were available to get the place ready for me.

December 16, 2024
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Ms Wren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nikki, Faye and the team a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Excellent experience :-)

Adelaide and Chris were both very good and helpful in what was a difficult process due to the vendor sadly passing away and then me having a bereavement myself,
Adelaide as the main point of contact was brilliant and very patient and reassuring,
Would def recommend Leaders especially after having had a bad experience with another agent in Eastbourne with a purchase that fell through

August 29, 2024
Unprompted review
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Reply from Leaders - Sovereign Harbour

Dear Terry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Adelaide and Chris a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selling made less complicated

The team at Leaders have been excellent throughout. It has been a long process but they have never given up and we're always happy to help whenever we had concerns. Can't rate them highly enough. Thank you

August 16, 2024
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Andy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very happy with the service Leaders…

Very happy with the service Leaders have provided in purchasing our new home.

April 30, 2024
Unprompted review
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Reply from Leaders - Sovereign Harbour

Dear Redjames

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

The purchase fulfilled my requirements

This purchase has fulfilled my requirements. I am truely delighted to have moved here.
Chris, my salesman, was very nice to deal with and he made the buying process less
Stressful!
I would highly recommend Leaders to deal with in Sovereign Harbour as a professional estate agent.

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Adelaide is a true professional with a…

Adelaide is a true professional with a long standing vast knowledge of the local area and market. Her customer service skills are excellent…… …
I have bought 3 properties through Adelaide and sold 3 properties through Adelaide in the last 9 years…. The current property will make it 4 sold….
Christopher Shoesmith also has great customer service skills and us charming.
Nikki on the Lettings side has again a vast knowledge of the harbour, has her finger on the pulse of all the lettings market and has great customer skills.

March 7, 2023
Unprompted review
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Reply from Leaders - Sovereign Harbour

Dear Kim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service and very professional staff.

I have been leasing with Leaders for the past two years and their service has been great.

November 25, 2022
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Exceptional service from Leaders

I recently moved with Leaders Sovereign Harbour Eastbourne and I have to say they were amazing getting me settled in, especially Craig who I dealt with personally he made it a stress free and efficient process, very professional and approachable, There was always a friendly atmosphere whenever I was in the office, I would highly recommend using Leader again, A big thank you to Craig and the team.

April 6, 2022
Unprompted review
Leaders  - Sovereign Harbour logo

Reply from Leaders - Sovereign Harbour

Dear Claire,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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