Leaders - Spalding Reviews 

31
TrustScore 4 out of 5

3.8

New Road 38, Unit 2&3, PE11 1DW Spalding, GB


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Rated 5 out of 5 stars

Deborah white did our house inspection yesterday and she was absolutely wonderful. She’s such a lovely sweet and kind person and I would have her over anytime. Thank you again xx

Rated 5 out of 5 stars

Debbie has done our last couple of inspections and she is absolutely lovely. Always asks if there are any problems with the property.

Rated 1 out of 5 stars

Landlords Do Not Use Small print in contract allows the company to raise fees with 4 weeks notice. Excuse the budget, although NI (if even applicable due to size of business) and minimum wage only... See more

Company replied

Rated 5 out of 5 stars

Each member of staff I have dealt with at this branch are all lovely, polite and helpful. Megan has been my main point of contact throughout, can't recommened her enough! We have been informed throu... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Spalding

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • New Road 38, Unit 2&3, PE11 1DW, Spalding, United Kingdom

3.8

Great

TrustScore 4 out of 5

31 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(31)

2,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience, lovely staff, informative.

Each member of staff I have dealt with at this branch are all lovely, polite and helpful. Megan has been my main point of contact throughout, can't recommened her enough!
We have been informed throughout the process from the viewing all through the referencing stage, up until the day of getting our keys. Overall I am very glad we now have leaders as our new estate agents.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend leaders…

I would highly recommend leaders spalding. Megan, Imogen and Merry have helped me get a perfect, beautiful first home and have been very kind and helpful with anything I needed and are always willing to go the extra mile to make you and your home as comfortable as possible.
Once again thank you Leaders and your amazing team keep up the good work.

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

If I could leave 0 stars I would

If I could leave 0 stars I would, they have made an absolute mess of our rental process, promising us we would be moving in before the house would be available due to them dragging their heels over all the relevant checks, and instead of asking for all the relevant paperwork and ID checks from day one they dragged this process out also, every time you thought they had all the paperwork they would come up with something else they needed! They are completely incompetent and this entire procedure has been made extremely stressful unnecessarily! would never recommend this company they are useless!

July 4, 2023
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Emma Branch,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great company and service

Always friendly and helpful, nothing to much trouble and kept informed at all times through the sale

June 14, 2023
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Tina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

This has been a very smooth transaction…

This has been a very smooth transaction for us no fuss no issues and very professional. Would highly reccomend Leaders to anyone looking to sell. Very honest reliable staff and very responsive to emails.

May 5, 2023
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Sharon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great estate agents

I sold my first house with hill and Clarke, now leaders. They've always been professional, polite, keeps me informed. Got the house sold quickly and got people round that were right for the size of house they were looking for. I highly recommend leaders.

January 30, 2023
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Tameena

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We would recommend this Company.

Leanne at the Spalding Office was very professional and kept us informed of the progress of our purchase.
We would recommend this Company to anyone.

May 27, 2022
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Angela Wade

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional. Very quick response to my emails. A big thank you to Hollie Poole for all help.

August 9, 2022
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Ieva,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very professional throughout and very…

Very professional throughout and very quick response to my emails and kept up to date which is very important

July 20, 2022
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Allison,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received from start to finish. Great communication A*
Click

June 26, 2022
Unprompted review
Leaders  - Spalding logo

Reply from Leaders - Spalding

Dear Sam,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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