I have been with Leaders now for 15 years. Debbie has dealt with my property for most of that time. She is a fantastic member of the team. She is always professional in every aspect of looking after m... See more
Location
Switch location55-59 London Road, PO7 7EX Waterlooville, GB
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See what reviewers are saying
Eloise at the Waterlooville branch has been absolutely brilliant throughout the whole process. So patient, informative, responsive and so helpful. She has made the process of renting a new property r... See more
Company replied
Annie did a great job of putting us at ease with our house sale. She was polite and personable whilst being honest with her appraisal. The text and photos used to market the property were well written... See more
Company replied
I had a very long and difficult sale with Leaders due to the chain.Katie Isaacs guided me through with updates and when I needed information was always helpful and nothing was too much trouble.She w... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Waterlooville
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
55-59 London Road, PO7 7EX, Waterlooville, United Kingdom
4.4
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abysmal
Abysmal, in an ongoing, consistent manner.
Most recently, British Gas emergency visited for a broken boiler in February 2022 and told Leaders that our central heating needed clearing as was full of sludge.
Leaders did the usual job of passing a message to someone else (the landlord in this instance) and then didn't bother with any kind of follow up at all.
Landlord said they didn't want to do anything yet, ten months ago.
Our 8 year old's bedroom was 11° last night with our heating on full for over 7 days now.
100% of the time we are fobbed off when we have a problem.
Avoid like the plague. They have no qualms in allowing landlords to break tenancy laws and are seemingly completely happy to allow landlords to add bodge on top of bodge with no thought to the safety of their paying tenants.
December 16, 2022
Unprompted review
Reply from Leaders - Waterlooville
Dear Paul,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
WARNING to landlords -- A littany of…
WARNING to landlords -- A littany of misinformation and downright incompetence -- the only reason they get a single star is they found me a tenant but I wont go near them again
June 23, 2022
Unprompted review
Reply from Leaders - Waterlooville
Dear Tom Carver,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Excellent service and very helpful
I have rented with Leaders before, and I have always found them very easy to deal with.
It was simple to view and reserve the property, and the whole process from beginning to end was stress-free.
Nearly everything was done online, and I personally have found it very simple.
Post move, the property manager (Debbie) has been brilliant and very helpful.
May 23, 2022
Unprompted review
Reply from Leaders - Waterlooville
Dear Paul,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Very helpful !
Very helpful !
We purchased via Leaders Waterlooville & Annie was really helpful in moving things forward for us. Not easy with 7 of us in the chain ! Thank you to Annie & her team !
March 14, 2022
Unprompted review
Reply from Leaders - Waterlooville
Dear Maxine,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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