Leaders - Woodbridge Reviews 

37
TrustScore 4 out of 5

3.8

6d Church Street, IP12 1DH Woodbridge, GB


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Rated 5 out of 5 stars

As a landlord I have found Leader’s Service outstanding. Freya and particular absolutely knows her job inside out and has been helpful at every turn Couldn’t ask for more.

Company replied

Rated 5 out of 5 stars

Hannah has been very helpful in helping me move out for the first time into a flat, she is always happy to answer any questions you ask, with quick replies too. Very friendly, approachable & lovely! T... See more

Company replied

Rated 1 out of 5 stars

Leaders’ so-called “no deposit option” is a complete scam designed to exploit tenants. They charge monthly subscription fees under the guise of making renting more accessible, but at the end of th... See more

Company replied

Rated 5 out of 5 stars

Michael was brilliant to deal with. So attentive and great comms from Leaders. From start to finish the process was simple and quick. First class service and can't recommend highly enough.

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Woodbridge

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 6d Church Street, IP12 1DH, Woodbridge, United Kingdom

3.8

Great

TrustScore 4 out of 5

37 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(37)

2,269 reviews in the last 12 months

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Rated 5 out of 5 stars

I can’t thank Hannah and Ryan from…

I can’t thank Hannah and Ryan from Woodbridge Leaders enough for helping us secure a rental property in high demand, which we absolutely loved as soon as we saw it come on the market.

Right from the first conversations with them, they were both so helpful and always happy to take calls/emails from us with very prompt replies and actions. Thank you once again!

Would highly recommend.

Jordan & Ed.

September 5, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Ed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Sarah Collins Woodbridge property manager in Woodbridge

Our property manager in Woodbridge, Sarah Collins has given us the landlords full support over the last few years. She is always there to speak to with problems and gives good advice. Sarah is a very kind, approachable member of the Leaders Woodbridge Team.

September 1, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Vicki,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 4 out of 5 stars

The Leaders team in Woodbridge are…accessible

The Leaders team in Woodbridge are always helpful and do their best to sort problems out quickly. I usually speak to Sarah Collins who can answer my questions. Recently I had a question about a statement which having phoned another department who couldn’t explain it to me, Sarah gave me a clear explanation.
It’s reassuring being able to speak to a member of the team particularly Sarah on the phone whenever I need to.

September 2, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Seleena,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

We have used leaders for a number of…

We have used leaders for a number of years and their level of service and attention to detail is fantastic. Kudos to Sarah Collins in the Woodbridge branch who is always very responsive and professional. Great work!

August 29, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

we recently rented a house through…

we recently rented a house through leaders in Ipswich, we had a great experience with them, i would like to mention Hannah and Ryan specifically, they were in contact with us through out the whole process and guided and helped us through every step.

August 27, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Fawad,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders are always on hand to deal with…

Leaders are always on hand to deal with any emergencies and less urgent queries. Sarah Collins replies quickly and arranges for contractors to visit, assess, and complete work for us. This means we have peace of mind knowing any work that needs to be done is handled efficiently and promptly.

August 26, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Elizabeth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders of Woolbridge

Always good advice and help from Sarah Collins

August 26, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear M. Morgan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Wonderful customer service…

We are delighted with the lengths Hannah and the team have gone to help us through an unfamiliar process in difficult circumstances. Thank you!

August 3, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

They were very informative on ways we…

They were very informative on ways we could contact them if we need any help after we started moving in. Also gave us a cool little gift box!

August 2, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Staff were kind and always helpful in…

Staff were kind and always helpful in making the move as seamless as possible.

August 2, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 1 out of 5 stars

Not too bad but...

Beware all reviews for Leaders from tenants. All tenants are "asked" to give a review on Trustpilot at the start of their tenancy. I didn't feel able to refuse, nor to express myself freely.

Leaders are a corporation backed by venture capital. Their branches are bright and staffed by friendly and helpful young people. But behind this lies a corporate machine. This is, naturally, geared to getting money out of you by various means.

July 5, 2022
Unprompted review
Leaders  - Woodbridge logo

Reply from Leaders - Woodbridge

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing staff and company

Hannah and the rest of her team dealt with our entire move amazingly! They made it so easy for us and alot less stressful than it could have been. Would 100% reccomend them!

July 5, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Rebekka,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great people

It has been a long time since I have had to start a new rental. They made the process extremely painless and were always there to answer any questions. Excellent service.

June 10, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Joe,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

This company have supported me in…

This company have supported me in finding new tenants with their expertise and sound advice. Couldn't have done it without them. Can't recommend them enough!
In the words of Tina Turner "simply the best"

May 30, 2022
Unprompted review
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Reply from Leaders - Woodbridge

Dear Maxene,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Ryan and Hannah from Woodbridge Branch…

Ryan and Hannah from Woodbridge Branch have been amazing. I called on Thursday in search of a new home and they have been in contact every moment that anything changed. By Friday paper work was sent out and contact made to all parties involved.

These guys are so helpful and would recommend them to anyone looking for a place in the local areas.

May 30, 2022
Unprompted review
Leaders  - Woodbridge logo

Reply from Leaders - Woodbridge

Dear David,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

I've never used Leaders before but…

I've never used Leaders before but Hannah was amazing . Nothing was too much trouble , she kept me completely updated through the whole thing and made what is often a stressful process much easier . Friendly , professional and so cheerful . A real asset to Leaders .
Not forgetting Ryan obviously. Friendly easy handover of the keys and unexpected Welcome box . I hope management appreciate the great staff they have .

May 20, 2022
Unprompted review
Leaders  - Woodbridge logo

Reply from Leaders - Woodbridge

Dear Sam,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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