Lease Car  Reviews 

6,719
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(6,719)

695 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish excellent service…

From start to finish excellent service especially when this was my first lease experience.
Friendly team kept me updated explained everything and was always there through this journey.
Will definately recommend this Company to everyone, well done Stephen Turner and team 👏

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good service behind a very good deal

I was in need of finding an in-stock EV to lease and on the leaseloco web site came across a very good deal on a suitable car. I submitted my interest on leaseloco and within half an hour had a call from Alan from Leasecar. He talked me through what was available, we agreed what I would like to go for and it was quickly and easily sorted. Delivery was offered even earlier than I had originally been told, which was great. Good service behind a very good deal, I'm a happy customer.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Richard Skingsley made the whole process of leasing a car very easy for me. Informative and friendly, he made sure I got a car that was suitable for me and ensured I was updated throughout all the arrangements ,right upto delivery. A very efficient and slick service from Richard.

June 3, 2026
Rated 5 out of 5 stars

I had never leased a car before so was…

I had never leased a car before so was a bit unsure of the process and all the different options available. Jim Dean at Lease Car UK was extremely helpful and guided me through the whole process. I am very satisfied with the deal I received and the service that Jim provide me with. I would highly recommend using Jim at Lease Car UK to others looking to lease a car.

June 1, 2026
Rated 5 out of 5 stars

World class service - 5 STAR experience

Great communication - Kept informed through the process - Special mention to Ben S - For his help ,support- expertise in sourcing the vehicle ,specification - World class - The whole experience has been seamless - Best service, best price - Highly recommended- Well done Ben S - & = Team Lease car .
We will be using Lease car for all future vehicles

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and customer service…

Great experience and customer service from Ed.

He made what has been a frustrating and confusing process with other vendors straightforward, allowing me to make a quick and easy decision on my latest lease vehicle.

Would recommend and intend to use again in the future.

May 29, 2026
Rated 5 out of 5 stars

Great Service

This is my third car with lease car now and the service has always been great, they make the process so easy. Richard Skingsley was really helpful, quick at responding and he tried to find me the right car for me rather than the most expensive one. Highly recommend.

May 28, 2026
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. I was looked after expertly by Stephen Turner and it made my first foray into leasing really straightforward. Would recommend if you’re looking for a lease. 👍🏻👍🏻

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company and I would have no hesitation in recommending them. Our contact was Stephen Turner who was superb from start to finish. He was very helpful and professional and lovely to deal with.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Quick process, excellent service

Spoke with staff members and they guided me through the process with ease as I haven't leased a vehicle before, the process was quick from enquiry to delivery only waited 3 weeks (due to me working away and not being available). Cant recommend this company enough, the car is amazing, clean and tidy and drives like a dream.

May 22, 2026
Rated 5 out of 5 stars

New lease

When I realised that my existing lease was due to expire, I emailed Ed Rose, as he has been incredibly helpful on many occasions in the past. He responded straight away, and within just a couple of hours, my new lease was arranged. Once again, Ed was professional, polite, and highly efficient. Superb customer service.

May 21, 2026
Rated 5 out of 5 stars

Really straightforward from start to…

Really straightforward from start to finish...Alan explained everything that would happen and it did!!!...Alan was very knowledgeable about the whole process and explained in depth when I requested more info!!!If there is a bonus scheme or best employee of the month I nominate Alan!!

May 22, 2026
Rated 1 out of 5 stars

Poor service - inaccurate dates - unknown delays

Ordered an "in stock" vehicle on 21st April and was told by the agent expect the car within 14 days.
Shortly after paying the fee, the app updated to say the car was expected at the dealers 15th May. (24 days after making the order).
This date came and went and i'd heard nothing from lease cars. After chasing twice i was told the dealer had an influx of cars.
Finally on the 21st of May I received a delivery date of 1st June which I accepted.
On the 22nd of May I received another call advising the delivery now had to be scheduled for the 4th of June.

Just really poor service causing delays and inconvenience.

May 22, 2026
Unprompted review

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