Lease Car  Reviews 

6,719
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,719)

695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

they dropped my car with no information…

they dropped my car with no information or help with my new car i contacted them by email and made a complaint i am still waiting for a responce not happy at all

May 7, 2026
Lease Car  logo

Reply from Lease Car

We are sorry to hear that you are unhappy with your experience.

As a vehicle leasing broker, our role is to arrange the vehicle and finance agreement on behalf of our customers. Vehicle deliveries are completed by third-party delivery agents and, unlike a traditional retail dealership handover, drivers are not trained to provide a full vehicle demonstration at delivery. This is one of the ways broker-based leasing is often able to offer more competitive pricing compared to retail dealerships.

We have also been unable to locate a formal complaint relating to this matter. If you would like us to investigate your concerns, please resend your complaint to centraladmin@centralcontracts.com in line with the complaint’s procedure available on our website.

Please note that, based on the information available, you do not appear to be named on the agreement. As such, we may require permission from the hirer before we are able to discuss account-specific details with you.

Kind regards,
Central Contracts (S.O.T.) Limited

Rated 5 out of 5 stars

Great Customer Service

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyundai Tucson. Application and delivery went very smoothly. The car is brilliant and at a very good price.
A great customer experience. Thank you.

May 8, 2026
Rated 5 out of 5 stars

Great car lease experience

The lease price for the car was the second cheapest I could find, but we went with Lease Car as they had great online reviews and the other company’s were terrible. Very simple process - an online application and 2 quick calls with Ben Salmon, the sales exec, then delivery was arranged for 11 days later (before 8am, which I thought was great service). Really impressed with that. The car was dropped off in new condition, as you’d expect, and the delivery guy gave me a quick demonstration of some of the cars features. I’ve only had the car a day, but first impressions are great. I really can’t say enough positive things about my experience of this company

May 8, 2026
Rated 5 out of 5 stars

Top service!

I’ve never leased a car before and needed help with understanding the process. I spoke with Jim who put my mind at ease, explained every part of the process, kept me up to date with what was happening and when, and always responded to me with any query I had, regardless on how trivial it may have been. The car arrived as planned and Jim followed up on the day of delivery to ensure everything was as arranged. Excellent service, thank you.

April 28, 2026
Rated 5 out of 5 stars

Solid, old-fashioned and excellent customer service!

Call me old-fashioned but in an age when most purchasing experiences are cold, dispassionate and often anxiety-inducing, it was the opposite doing business with the team at Lease Car. Stephen Turner was brilliant at putting together a lease package for me, explaining all the options and relaying key information in a straightforward jargon-free manner throughout the process. I never once felt rushed, out of the loop - or confused. Other members of the team were equally helpful and friendly - and I was always able to speak to someone via phone during office hours when needed. Even post-delivery of the car, Stephen and co. are every bit as helpful as they have been from the start. What's not to like or wholeheartedly recommend?! Just brilliant.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and dependable

Return customer to Leasecar. They continue to be reliable and trustworthy. Jonathon in particular was excellent throughout. He is attentive and dependable, explains terms clearly, does everything he can to get the answers I need, and is honest and straightforward when something is outside his control. He always follows through and works to find practical options.

April 29, 2026
Rated 5 out of 5 stars

Really good speedy experience with Katy…

Really good speedy experience with Katy Barber !
This will be my 3rd Car with yourselves, Katy is so helpful and professional finding the right deal at all times for my budget .
I have been able to gain a dream car .
Thank you so much . I highly recommended your hospitality and great offers to others , which have also had vehicles . 🙂

May 1, 2026
Rated 5 out of 5 stars

Stephen Bowers was very helpful when…

Stephen Bowers was very helpful when selecting and ordering our new car. Explained the process very well, and answered all questions that we had! Thank you very much Steve and will definitely be recommending if anyone asks about leasing a car

April 24, 2026
Rated 5 out of 5 stars

5* Experience

Michelle was amazing from start to finish. Clear efficient communications, the process was explained, the few questions I had were supported quickly - 5* experience.

May 1, 2026
Rated 5 out of 5 stars

Excellent Service

I had an excellent experience with LeaseCarUk and would happily rate them 5 stars. From start to finish, the service was smooth, professional, and stress-free.

A special mention has to go to Tom Fielding, who truly went above and beyond to help me throughout the process. He was incredibly responsive, knowledgeable, and patient, making sure all my questions were answered and that I felt confident in my decisions. Nothing was too much trouble for him, and his friendly, approachable manner made the whole experience even better.

If you’re looking for a reliable leasing company with outstanding customer service, I’d highly recommend LeaseCarUk, especially if you get the chance to work with Tom.

May 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look