The person I contact at Citroen (Lucy) is absolutely fantastic. But, I have driven the car 60 miles and it is back at a main dealership having suffered fuel pump failure. I also cannot log on to my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i first considered buying this car i was very unsure. The staff were unbelievably kind and welcoming, i felt safe in their hands and supported throughout. They explained everything perfectly, i'm... See more
Company replied
Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal. Looks like I've found someone I can contact if I need help next time Leigha.
Company replied
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
3.5
Average
328 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely…
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely fantastic from start to finish. His professionalism, knowledge, and genuine care made the whole process of getting my new electric vehicle completely stress-free. Nothing was ever too much trouble—he took the time to answer all my questions clearly, guided me through every step, and went above and beyond to ensure I felt confident in my decision.
What really stood out was Andy’s dedication; he didn’t just help me find the right car, he made sure the entire experience was smooth, enjoyable, and tailored to my needs. It’s rare to come across someone who combines expertise with such a personal touch, but Andy managed both effortlessly.
I couldn’t be happier with the service I received, and I would wholeheartedly recommend Andy to anyone looking for an electric vehicle. He turned what could have been a daunting process into something exciting and straightforward. Thank you, Andy, for going the extra mile!
October 28, 2025
Unprompted review
Reply from Leasys UK
Hello Emily,
Thank you for sharing your feedback. We’re delighted to hear about your positive experience and that the process was smooth and stress-free. If you ever need any assistance in the future, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great experience so far car delivered…
Great experience so far car delivered on time and the process was easy.
October 29, 2025
Unprompted review
Reply from Leasys UK
Hello Mr. Davies,
Thanks for your review. Great to hear your car was delivered on time and the process felt easy. We’re delighted everything went smoothly. If you need any assistance in the future, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello Brian,
Thanks for sharing your feedback. We’re pleased to hear our team made a positive impression. If you ever need help, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello John,
Thank you for your feedback. We're pleased to hear that you have had a positive experience. We appreciate you taking the time to leave us a review.
If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
All the best,
Leasys UK
Wouldn't bother
Wouldn't bother. Archaic verification processes, hard to deal with, apparently cannot read & see a clear signature on a piece of paper.
Avoid.
October 31, 2025
Unprompted review
Reply from Leasys UK
Hello Kieron,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We aim to ensure our processes are clear and accessible, and we appreciate all input that helps us improve.
Your comments have been noted and will be shared with the relevant team for review. If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
Thanks for your patience and cooperation.
Leasys UK
I’ve sent 5 emails now
I’ve sent 5 emails now, 5th one today - first one dating back to 5th August and the underlying issue still unresolved from early this year (2025). Public reviews get responses yet emails don’t apparently. Don't be blinded by this company publicly in their responses. They had another trust pilot setup which rated under 2 star. This is a new trust pilot setup, let’s see what happens to those stars as time goes on, it’ll be interesting to watch. I’m still waiting for a response to my email.
October 31, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your review. We acknowledge your continued efforts to engage with our team and understand the concerns you've raised. A member of our team will be in contact shortly with an update.
We remain committed to addressing all customer queries. We appreciate your patience while this matter is reviewed.
Thanks for your patience and cooperation.
Leasys UK
This is my second personal lease car…
This is my second personal lease car from Leasys. As with the first lease everything went smoothly kept upto date and staff very helpful. The main thing is they answer the phone !
October 28, 2025
Reply from Leasys UK
Hello Pete,
Thank you for taking the time to share your experience. We're really pleased to hear that everything went smoothly with your lease and that our team was able to support you effectively.
Should you need anything in the future, feel free to reach out to our team directly at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
Dreadful company
Dreadful company. Ongoing issues since early 2025 regarding my bank details being leaked to another customer and then regarding early termination - more delays and no solutions. Have emailed solutions regarding a settlement dating back to the 5th August it’s now 22nd October and I’ve not heard anything - 4 emails have been sent. There’s busy… there’s ignorant and poor customer service…. Then there’s Leasys, who take that to a whole new level. Cars waiting to be collected. Still waiting for a response. I would avoid this company, have had much better experiences elsewhere. Dont give them your hard earned money.
October 22, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced and appreciate you bringing this to our attention. Please be assured that your concerns are important to us. A member of our team will reach out to you shortly with an update regarding your case.
Thank you for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello Anna,
We really appreciate you taking the time to share your feedback. It’s great to know our team was able to make the process smooth and straightforward for you. Should you need any support in the future, please feel free to contact us at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
very attentive customer service
very attentive customer service! highly recommended.
October 15, 2025
Unprompted review
Reply from Leasys UK
Hello Thomas,
Thank you for your kind feedback. We’re pleased to know that you had a positive experience with our Customer Care team and appreciate your recommendation.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Lease the way ahead
Great service with easy to follow instructions to take you through the whole process. Communication to update you step by step was excellent.
October 8, 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thank you for sharing your positive experience with us.
If you ever need any assistance in the future, please don’t hesitate to contact our team at operations.uk@leasys.com. We’re here to help.
All the best,
Leasys UK
The experience with Ali was fine as he…
The experience with Ali was fine as he sorted the problem quickly. However this has not been my experience when dealing with other members of staff who either were not able to provide me with the necessary information or who promised action which did then not materialise. . Had I been rating those experiences it would have been a no star score.
October 15, 2025
Unprompted review
Reply from Leasys UK
Hello Barbara,
Thank you for taking the time to share your feedback. We’re delighted to hear that your recent experience was positive and that your issue was resolved quickly.
We truly appreciate your honesty about previous interactions, and we understand how important it is for our customers to receive clear and timely support every time. Please know that your comments have been taken on board as we continue working hard to ensure a consistently smooth experience for all our customers.
If you need any assistance, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Very smooth and efficient process from…
Very smooth and efficient process from start to finish. Trouble free and well organised drop off of my new vehicle and its a great drive!
October 7, 2025
Unprompted review
Reply from Leasys UK
Hello Daniel,
Thank you for your feedback! We're so pleased to hear that everything went smoothly and that you're enjoying your new vehicle. If you ever need any assistance or have any questions, our team is always here to help. Just drop us an email at operations.uk@leasys.com and we’ll be happy to support you.
All the best,
Leasys UK
Fantastic experience
Great price, fast communication and friendly staff. Really couldn’t ask for anymore.
October 11, 2025
Unprompted review
Reply from Leasys UK
Hello Paul,
Thank you for your feedback. We're glad to hear you had a positive experience with our team. If you ever need anything, please don’t hesitate to contact us at operations.uk@leasys.com. We're happy to help.
All the best,
Leasys UK
No probs.
From selection to delivery of my car, all went very smoothly.
October 8, 2025
Unprompted review
Reply from Leasys UK
Hello Barry.
Thank you for taking the time to leave a review. We're pleased to hear your experience was handled efficiently and that everything went smoothly.
Should you need any support in the future, our team is here to help. You can reach us directly at operations.uk@leasys.com.
All the best,
Leasys UK
You made the process relatively easy
You made the process relatively easy, and always communicated at every stage
October 7, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback. We're glad everything went smoothly. If you ever need support or have any questions, please feel free to contact our Customer Care team at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
I will never use this company again..
I will never use this company again and will be requesting my next leased vehicle is definitely not through them. Extremely unhelpful customer service. High damage fees for an immaculate 5 year old vehicle being returned (none of the issues were highlighted on the day of inspection) and include a £141 charge for contamination, which from the images you can see if dust/dirt on the roof. No help when querying it, just ask you to complain straight to BVRLA. I had no issues during my actual contract, but the way it has ended has been extremely stressful and I'd advise anyone to think twice. There are much better companies out there including Alphabet and Hitachi who I have had dealing with before and none of the hassle or deception.
October 3, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your end-of-contract experience did not meet your expectations.
Please be assured that all end-of-contract charges are applied in accordance with the British Vehicle Rental and Leasing Association guidelines for fair wear and tear. These industry-standard guidelines are designed to ensure that vehicle assessments are conducted consistently and fairly.
We understand that such matters can be concerning, and we appreciate your comments. If you would like your case to be revisited, we kindly invite you to contact our Customer Care team at operations.uk@leasys.com, who will be happy to review your concerns in more detail.
Thank you again for your feedback. It is valuable in helping us improve our service.
Leasys UK
Think very carefully before Leasing a vehicle from Leasys UK
On a scale of 1(very poor) to 10 (Excellent)
Customer Service score 1 unhelpful and un sympathetic to issues which are out of control of the customer.
Communications score 1 particulary the Collections Dept who prefer to leave the phones on an automated system advising the caller "that due to high demand we are currently unable to respond to your call" e.mails to the dept are ignored of if answered only give information you already know about and fail to answer any questions asked.
In short consider very very carefully before leasing a vehicle from Leasys UK.
I wish I had as if I had I wouldn't now be £10,500.00 out of pocket for a lease which only lasted 7 months.
September 23, 2025
Unprompted review
Reply from Leasys UK
Hello Janet,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
To allow us to look into this matter further and provide appropriate support, we kindly ask that you email our team at operations.uk@leasys.com with the full details of your case. This will help us ensure it reaches the relevant department for review.
We value all feedback as it helps us improve our service, and we hope to have the opportunity to resolve this for you.
Thanks for your patience and cooperation.
Leasys UK
From start to finish everything was…
From start to finish everything was fast and efficient. I was kept informed every step of the way.
September 18, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your experience. We're glad everything went smoothly. If there is anything we can assist with going forward, our team can be reached at operations.uk@leasys.com and will be happy to help.
All the best,
Leasys UK
Michael was particularly helpful from…
Michael was particularly helpful from start to finish.Great deal and communication was excellent.
September 22, 2025
Unprompted review
Reply from Leasys UK
Hello Nicholas,
Thank you for your feedback. We are pleased to hear that your experience was positive and that communication met your expectations. Should you require any assistance in the future, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.