The person I contact at Citroen (Lucy) is absolutely fantastic. But, I have driven the car 60 miles and it is back at a main dealership having suffered fuel pump failure. I also cannot log on to my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i first considered buying this car i was very unsure. The staff were unbelievably kind and welcoming, i felt safe in their hands and supported throughout. They explained everything perfectly, i'm... See more
Company replied
Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal. Looks like I've found someone I can contact if I need help next time Leigha.
Company replied
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
3.5
Average
328 reviews
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From the initial application for my car…
From the initial application for my car to excellent customer service, where my query was dealt with promptly. I will be staying with Leasys when my two year lease is up and look forward to the same service for my next lease hire car.
September 25, 2025
Reply from Leasys UK
Hello Mr. Willis,
Thank you for your review. We're pleased to hear your experience has been positive from the initial application through to customer support.
We look forward to continuing to support you with your next lease and appreciate your confidence in choosing Leasys again. If you need any assistance in the meantime, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Very professional
Very professional, great service, delivery on time and no issue with the vehicle, the delivery driver was courteous and helpful
September 17, 2025
Unprompted review
Reply from Leasys UK
Hello Terry,
Thank you for your feedback. We're pleased your experience met expectations and that our team delivered a professional service.
If you need any further assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Stay clear
This is a long overdue review, however i think it is my duty to make people aware. STAY CLEAR!!! Charged be an extra £70 a month to extend my lease by 6 months (my husband did his through another company and didn’t have to pay a penny more) they also tried to charge me £1800 for missed services, damages etc etc. they refused to acknowledge the service is did do as it wasn’t with a ‘fiat’ garage (nowhere said i had to use the brand garage for a service) and countless other charges for minor damage which is to be expected after 4 years. Eventually after a lot of back and forth (and them ignoring me for 3 months) i paid half of what they were charging me. Still a ridiculous amount of money. But if theyre trying to do the same to you, keep fighting! They know theyre charges are ridiculous
October 19, 2024
Unprompted review
Reply from Leasys UK
Hello Charlotte,
Thank you for sharing your feedback.
We understand that unexpected charges and pricing changes can be frustrating. Our damage recharges follow the BVRLA Fair Wear & Tear guidelines, which are designed to ensure consistency and fairness across the industry. Servicing requirements are based on manufacturer standards, and we aim to communicate these clearly throughout the lease term.
Regarding lease extension pricing, costs may vary depending on factors such as the age of the vehicle, market conditions, and the terms of the original agreement. These adjustments are standard across the industry and help ensure the lease remains fair and balanced over the extended period.
If you need any further assistance or would like to discuss your case in more detail, please feel free to contact our team at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Great company
Great company, easy process, nice car.
Would highly recommend
September 17, 2025
Unprompted review
Reply from Leasys UK
Hello Lloyd,
Thank you for your kind words and for recommending us. We’re glad you had a positive experience and are enjoying your car. If you ever need any assistance, please feel free to email our team at operations.uk@leasys.com and we’ll be happy to help.
All the best,
Leasys UK
Great value car leasing, competently executed.
Great value car leasing where almost the entire process was completely remotely which was efficient and easy.
Competently executed by a very nice sales advisor.
All in all very happy with every aspect of the transaction. Thank you
September 6, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your kind words. We're really pleased to hear that the process was smooth and that you felt well supported throughout.
If you ever need any assistance or have questions in the future, please feel free to reach out to our team at operations.uk@leasys.com. We're always happy to help.
Enjoy your new car, and thanks again for choosing Leasys!
Leasys UK
Great experience as a new customer with…
Great experience as a new customer with Leasys. Love the car and the customer service team have been so responsive with any communication and queries. Would highly recommend.
September 14, 2025
Unprompted review
Reply from Leasys UK
Hello Shala,
Thank you for sharing your experience. We're really glad to hear you're enjoying the car and that our team has been responsive and helpful.
If you ever need any support, please email us at operations.uk@leasys.com. Our team is always ready to assist.
All the best,
Leasys UK
Sent a damaged car and made me have it…
Sent a damaged car and made me have it threatening I’d be waiting months for another car .
September 10, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience. To help us look into this further, please email the details to our team at operations.uk@leasys.com. They’ll be able to review the situation more closely and assist you accordingly.
Thanks for your patience and cooperation.
Leasys UK
Very mixed, room for improvement so far
Receiving the car has been good, but it took multiple attempts to work out how to register for your online portal, when I finally did it has no details on how to make a payment and the invoice I’ve received via email (which also has no payment details in) doesn’t appear in my online account. I also sent an email asking for help on making a payment and have had no response in 2 days.
September 11, 2025
Unprompted review
Reply from Leasys UK
Hello Leo,
Thank you for taking the time to share your experience. We truly value your feedback.
A member of our team has now reached out to you directly to help clarify the payment process and support you with your account setup.
If you need any further assistance, please feel free to contact our team at operations.uk@leasys.com. We are here to help.
Thanks for your patience and cooperation.
Leasys UK
Leasys
Leased my new electric car and Leasys have been there every step of the way. About a week after receiving the car Leasys sent me an email checking all was ok and a link for the leasys app which covers everything from what's included from Leasys and how to add additional services if required.
I wouldn't hesitate to recommend Leasys to anyone thinking of using them
September 8, 2025
Unprompted review
Reply from Leasys UK
Hello Colin,
Thank you for the great feedback. We're really glad to hear everything has gone smoothly and that you've found the support and resources useful. It's always good to know when things are working well for our customers.
If you ever need anything, please don’t hesitate to get in touch with our team at operations.uk@leasys.com — we’re always happy to help.
All the best,
Leasys UK
Good overall experience although the…
Good overall experience although the delivery date was delayed for about 3 weeks. Also the payment start date was a bit confusing and started late.
September 8, 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thanks for your review. We're pleased to hear your overall experience was positive. We understand delays and confusion around payment dates can be frustrating, and we appreciate you raising this. Your feedback helps us improve how we communicate and manage timelines.
If you need to make any amendments to your payment date, please contact our Collections Team at collections.uk@leasys.com. For anything else, feel free to reach out to our team via operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Great experience - would recomment
Straightforward, quick - no issues whatsoever
August 4, 2025
Unprompted review
Reply from Leasys UK
Hello Mohamed,
Thanks for taking the time to leave a review. We're really glad to hear everything went smoothly for you.
If you ever need anything, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always happy to help.
All the best,
Leasys UK
Personal Service good but with concerns
Carly was extremely helpful from order to delivery and after delivery. However she was let down by the garage that delivered the car, from the rushed delivery to the car not being registered under the number plate received and therefore us driving it for four days not taxed and not insured as we were not made aware of this until four days after delivery which is concerning. However we do understand that this was not Carly’s fault as she advised us as soon as she was made aware of it.
August 29, 2025
Unprompted review
Reply from Leasys UK
Hello Ager,
Thank you for your kind words and for taking the time to leave a review. We're really pleased to hear that you received helpful support throughout your journey. However, we’re sorry to learn about the concerns you experienced during the delivery process.
We take matters like this seriously and would like to investigate further to ensure everything is resolved and to help prevent similar issues in the future. Please feel free to reach out to our team at operations.uk@leasys.com so we can take a closer look.
Thank you again for your feedback and for choosing us.
All the best,
Leasys UK
The ‘end of lease’ inspection for…
The ‘end of lease’ inspection for WD22PXP.
I am very disappointed with the report and consequently the extra charges. I acknowledge and accept the damage on the wheel trim but the other charges seem to me to be normal wear and tear. The car is 3000 miles under the agreed mileage and has been well looked after by myself. Would you kindly look into what I consider to be the excessive £593 extra costs
I’ve been a good customer of your company and the only reason I didn’t take another car from you this time is because you said you didn’t have anything to the spec that I requested.
September 5, 2025
Reply from Leasys UK
Hello John,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the outcome of your end-of-lease inspection.
Please be assured that a member of our team has now been in touch with you directly to discuss your concerns in more detail.
We’d also like to clarify that all damage recharges are assessed in accordance with the BVRLA guidelines for fair wear and tear. These industry standards are designed to ensure a consistent and transparent approach for all customers.
We appreciate your previous custom and hope to have the opportunity to assist you again in the future.
Kind regards,
Leasys UK
Scammers
Leased a car through leasys for 18 months with a millage allowance of 8000 miles a year, so 12000 miles all together and there trying to tell me I only had 11733 millage allowance, also added a random bill at the end which is not owed. Also had numerous problems where the car has been into Peugeot over the 18 months with the electrics. Car went back in excellent condition, so are clearly trying to accumulate some money from somewhere else. Avoid at all costs, absolute scam company.
September 5, 2025
Unprompted review
Reply from Leasys UK
Hello Sarah,
Thank you for taking the time to leave a review. We’d like the opportunity to look into this further and assist you directly.
Please email your details to our team at operations.uk@leasys.com, and we’ll be happy to investigate and respond accordingly.
Thanks for your patience and cooperation.
Leasys UK
I have to say
I have to say, Hayley has been and still is being brilliant. Thank you.
September 5, 2025
Unprompted review
Reply from Leasys UK
Hello Graham,
Thank you so much for your lovely feedback — we’re really glad to hear you’ve had a positive experience!
If you ever need any help or support, please feel free to reach out to our team anytime at operations.uk@leasys.com. We’re always happy to assist.
All the best,
Leasys UK
Very poor aftercare
The process to get the car was a little long winded but was fine. However, once the car was delivered the entire experience was poor and extremely frustrating.
The car turned up filthy and had multiple issues with tire pressure, software versions and carplay not working. In addition the handover didn't give me an opportunity to inspect or find any of the issues and frankly took advantage of my good spirit. I spoke to the leasing company who essentially blamed the dealer and simply said that because I didn't have a maintenance subscription nothing could be done. I found this extremely frustrating because the car was not right on delivery but still there was no support. It appears the concept of warranty doesn't exist in this world.
I eventually agreed to book it in to a Vauxhall dealer myself, however there was no support from the original providing dealer so it was left to me to take time out and explain the situation. The dealer then insisted that I needed two appointments; one to diagnose then another two weeks later to repair. In the end I took the car to a friend who resolved eveything in under an hour. Wish I hadn't bothered with Leasys or Vauxhall in the first place.
Overall the experience has been poor and has made it clear that Leasys only care about getting the car off their books and money in the door. Customer care is non-existant.
August 15, 2025
Unprompted review
Reply from Leasys UK
Hello Calum,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. We’d appreciate the opportunity to look into this further—please email your details to operations.uk@leasys.com, and our team will be happy to assist you.
Thanks for your patience.
Leasys UK
Got the delivery of the car quite…
Got the delivery of the car quite pleased with the car. The only disappointment was that the no explanation was about the control on the car or any details. The car was delivered asked to check out the car and then he left.
August 19, 2025
Unprompted review
Reply from Leasys UK
Hello Mrs. Mistry,
Thank you for your review and for sharing your positive experience with the car delivery — we're really pleased to hear you're happy with the vehicle!
We’re sorry to hear that the handover didn’t include a full explanation of the car’s controls. While our delivery process is designed to be efficient, we absolutely want to ensure you feel confident and supported with your new car.
Please feel free to email your details to our team at operations.uk@leasys.com, and we’ll be happy to assist you further with any questions or guidance you may need.
Thanks again for choosing us!
All the best,
Leasys UK
Easy transaction
It was a smooth process to lease the car . Cameron was very pro active and professional. He helped me choose the right car . I highly recommend them.
August 22, 2025
Unprompted review
Reply from Leasys UK
Hello Mrs. Cantin,
Thank you for your recommendation! We're glad the process was smooth and that you felt supported throughout. If you ever need anything, feel free to reach out to us at operations.uk@leasys.com — we're here to help.
All the best,
Leasys UK
Personal Service - People make the difference
Dan Back (Maidstone) - Business Sales; he's what made the difference. attentive, professional, and thoughtful to the clients needs.
Otherwise the 5008 is roomy, smart and drives nicely
August 20, 2025
Unprompted review
Reply from Leasys UK
Hello Gary,
Thank you for your thoughtful review! We're pleased to hear that the personal service stood out and that you're enjoying your new vehicle. If you ever need anything, feel free to contact our team at operations.uk@leasys.com — we're always happy to help.
All the best,
Leasys UK
Honestly so easy and the best customer service.
Honestly so easy. The best customer service I’ve ever experienced, so far. Beautiful car. Great communication. We are so happy. Well done to Leaseys.
August 19, 2025
Unprompted review
Reply from Leasys UK
Hello Sophie,
Thank you for the lovely feedback — we're so pleased to hear you're happy with both the service and your vehicle. If you ever need anything, our team is always here to help at operations.uk@leasys.com.
All the best,
Leasys UK
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