Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more
Company replied
Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more
Company replied
The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more
Company replied
Company details
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.5
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lectric eBikes
We’re glad to know you felt supported by the information we offer about our eBikes! We’re happy to have you with us!
Bike runs great though the paint has…
Bike runs great though the paint has pitting and exposed aluminum frame
April 28, 2026
Reply from Lectric eBikes
We are happy to hear that you are enjoying your eBike! Please feel free to reach out to our team directly at contact@lectricebikes.com for assistance with your frames paint.
I love your bikes so does my dad
I love your bikes so does my dad. We've bought five electric e-bikes over the last couple years. All of them from this brand and they've all been beautiful and dependable even though it's not suggested. In fact, they tell you not to take these bikes out in the heat and the sand and the water, but they are a ton of fun on the beach. It's almost worth buying a new bike for it.
April 29, 2026
Reply from Lectric eBikes
Thank you so much for your support and loyalty, we’re glad you and your dad are enjoying the bikes! We truly appreciate your feedback and love hearing how much fun you’re having riding!
Full charge battery with 102 current…
Full charge battery with 102 current miles lost full power 13 miles into a 28 mile ride. Had to Lyft home with bike $66. Very disappointed in this new bike. Have 5000 miles on a Himiway bike with no issues. Checked all connections and took battery out and back in with no response. Not happy with this new bike? Any suggestions as to battery issue and how to get this resolved?
April 28, 2026
Reply from Lectric eBikes
Thank you for your feedback. We recognize how frustrating this situation must have been. This is not the experience we aim for with our riders. One of our team members will be contacting you directly via email to address this and assist with a resolution.
Everything went great from purchasing…
Everything went great from purchasing the bikes to getting them. After having the bike's for a week and a half I had a couple issues but customer service took care of it. Customer service is awesome.
April 29, 2026
Reply from Lectric eBikes
Thank you for the great feedback! We’re glad everything went smoothly from purchase to delivery, and happy to hear our team was able to quickly help.
Bike company that can't even deliver pedals
We waited for new bike arrival. Put it together to find out the wrong pedals were provided, scratches in multiple places on frame and the fenders were twisted and bent preventing the tire to spin without scraping against them. Now after reporting this and waiting for pedals, touch up paint and fenders...Electric bike sends us the wrong pedals AGAIN....and they use USPS slow delivery!? Constructive criticism equals Overnight Deliver the correct equipment when it's reported to you!!! The bike just sits there waiting for pedals to even take it for a spin...!? Extremely poor reaction to a very poor first arrival...how many more weeks will you make us wait to finally be able to even ride this bike without pedals??? Do better!
May 13, 2026
Reply from Lectric eBikes
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we aim to deliver. We understand you are already in contact with our team and appreciate your patience as they work to correct the issues and get everything properly resolved for you.
Great customer support!
Very helpful, kind and understanding staff! All communication has been handled swiftly!
April 29, 2026
Reply from Lectric eBikes
We’re happy to have you with us and are thrilled to hear that our team provided great support!
Reply from Lectric eBikes
We are thrilled to hear that your overall experience has been great!
Front fender was hard to put on
Front fender was hard to put on. Rears were easier but they too were not as simple as video shows. Had to go to hardware store and buy nuts to put headlight on front basket.
April 29, 2026
Reply from Lectric eBikes
Hello Richard,
I am so sorry to hear that the fender installation was a bit more of a headache than expected and that you had to make a trip to the hardware store for your headlight mounting hardware. That is definitely not the seamless experience we aim for!
We really appreciate you pushing through to get everything set up, and we want to make sure your feedback is heard by our product team. I will have a member of our support team reach out to you via email shortly to follow up on this and ensure everything else is working perfectly on your new ride.
Thank you for your patience and for the 5-star review!
Reply from Lectric eBikes
Hello ThuyVan,
We design our bikes to be as user-friendly as possible, so it's great to know that you're finding it easy to use and enjoy.
Thanks for the 5-star review!
I ordered the xp4 750 step thru and it…
I ordered the xp4 750 step thru and it was everything it was advertised to be. The seat can be adjusted for a tall or short person. Was important to me as I'm 5'1 .Recieved within a few days after ordering and very minimal assembly was required. Was able to call and talk to someone prior to buying. The lady I spoke to was very helpful and friendly. I would definitely recommend your company to anyone looking for a ebike.
April 29, 2026
Reply from Lectric eBikes
Hello Linda,
We are so happy that the XP4 Step-Thru is living up to the hype for you! At 5'1", finding that perfect fit is so important for comfort and confidence on the road, so we're thrilled the adjustable seat is working out perfectly for you.
It’s also great to hear that our team was able to provide that friendly, helpful support before your purchase! We pride ourselves on being here for our riders every stop of the way.
Thank you so much for the recommendation and the 5-star review. Enjoy the new ride!
Love the bike
Love the bike. However, it wouldn’t shift correctly right out of the box. It doesn’t stay in second gear at times which is frustrating. Spent quite a while on hold waiting for customer service and finally gave up. After a few days the bike started shifting correctly which was great. However today it started giving me problems staying in second gear again. Shouldn’t happen with a brand new bike and I don’t currently have the time to wait on hold for customer service to resolve the issue. Other than the shifting issue I am overall very happy with the bike. Very well constructed with lots of power and range.
April 29, 2026
Reply from Lectric eBikes
Hello Brad,
I am so sorry to hear about the shifting issues you've been experiencing with your new bike. We definitely agree that it should be shifting smoothly right out of the box, and I apologize for the long hold times that kept you from getting the help you needed over the phone.
Since you're finding it difficult to find the time to wait on hold, I will have a member of our technical support team reach out to you via email shortly. This way, we can assist you with some quick adjustments to your derailleur at your convenience to get that second gear locked in perfectly.
We're glad to hear you're otherwise loving the power and construction of the bike, and we'll get this last piece of the puzzle sorted out for you!
I’m very satisfied with my purchase
I’m very satisfied with my purchase. I have gotten all I ordered and in good time. These days, that is impressive.
April 29, 2026
Reply from Lectric eBikes
Hello Diane,
We really appreciate that! We know how important it is to get exactly what you ordered without any long waits, so we’re thrilled we could impress you with our delivery time.
Thank you for the 5-star review and for choosing Lectric. We hope you have an absolute blast out there on your new ride!
The bike exceeded my expectations
The bike exceeded my expectations. I have an xp3 and it is a great bike but the xp4 that I got for my wife is a fantastic upgrade. It arived with slight cosmetic shipping damage and you promptly took care of it. Just the company service I expected great people to deal with and what a great product.
April 29, 2026
Reply from Lectric eBikes
Hello Raymond,
That is so wonderful to hear! We love that you’re already part of the family with an XP 3.0, and it’s great to know the XP4 has impressed you as a upgrade for your wife.
I’m also glad to hear our team was able to jump in and take care of those cosmetic marks from shipping right away. We take a lot of pride in our service, and it’s rewarding to know we met your expectations.
Enjoy the rides together, and thank you for being such a loyal part of the Lectric community!
Reply from Lectric eBikes
Hello Pat,
That is exactly what we love to hear!
We’re so happy that the delivery was on time and the setup was a breeze! Now you can just focus on the best part: enjoying the ride!
Thank you for the 5-star review!
Designed for man not women.
Great bike but this is the ultimate dad’s mobile not the mom’s mobile like advertised. It’s extremely heavy if you have 60 pounds of kiddos in the back. It’s really hard to load the kids and release the kick stand. You guys need to improve the kick stand and taste it with a small woman like myself not with a guy. It’s absolutely impossible to release the kickstand with or without kids. This bike is designed for a big man not a woman. Otherwise the bike is great that now my husband uses.
April 22, 2026
Reply from Lectric eBikes
Hello,
Thank you so much for the 4-star review and for this incredibly helpful feedback! We truly appreciate you sharing your perspective as a smaller rider, as it helps us understand how we can continue to improve the experience for everyone.
We would love for you to be able to enjoy the bike as well, and we have a helpful tip for releasing the kickstand without needing to lift the heavy weight of the bike:
The "Roll-Forward" Method:
Stand next to the bike and place your foot firmly on the ground directly in front of the kickstand leg.
While keeping your foot there to act as a pivot point, simply roll the bike forward.
The kickstand will move back and retract on its own with no lifting required.
(We do recommend wearing sturdy, closed-toe shoes when doing this to ensure you have a good grip and to protect your feet!)
We hope this tip helps you reclaim the "Dad Mobile" for yourself every now and then! Thank you again for being part of the Lectric community.
I have not found the time to ride them…
I have not found the time to ride them yet. When I do, I will let you know how it went.
April 29, 2026
Reply from Lectric eBikes
Hello George,
We completely understand, sometimes life gets in the way of the fun stuff! We appreciate the 4-star review in the meantime and are excited for when you finally get that first window of "me time" to take them out.
We’ll be waiting to hear all about it! Whenever you’re ready to hit the road, we're sure it’ll be worth the wait.
HIGHLY RECOMMEND!! 50 STARS!
My husband and I have been researching E-bikes for several months and Lectric kept coming up top on the reviews, so we bit the bullet and bought 2. When I say WE LOVE our XP4 ebikes from Lectric, it is truly an understatement!! While riding last week I told him, I think this is my favorite purchase we've made in a long time! He wholeheartedly agreed!! HIghly Recommend! BUY THE LECTRIC EBIKES!!
April 7, 2026
Reply from Lectric eBikes
Hello,
This is absolutely music to our ears! Hearing that your XP4s have become your favorite purchase in a long time is the highest compliment we could receive.
It sounds like all that research really paid off! There is nothing quite like those shared rides. We are so glad you bit the bullet and joined the Lectric community!
Thank you so much for the glowing recommendation and the 5-star review. Keep enjoying those rides together!
Awesome!
Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those intermittent climbs this is it. This bike will handle anything thrown its way. Every part of this bike gives the quality vibe.
April 29, 2026
Reply from Lectric eBikes
Hello Eric,
We are so glad to hear the XPress 750 is hitting all the right marks for you!
You nailed exactly what we were aiming for with that model (the classic, "traditional" bike feel combined with enough power to make those steep climbs feel like a breeze). It’s awesome to hear that the quality and vibe of the bike are standing out to you. We put a lot of work into making sure it feels as solid as it looks.
Thank you for the fantastic 5-star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.