M&M Blinds, Curtains & Shutters Ltd Reviews 41

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a professional company this is. Nothing is too much for them. From start to finish a brilliant service. I walked in the showroom and had such a helpful lady help me. Knowledgeable, courteous and... See more

Rated 5 out of 5 stars

Would highly recommend using M&M blinds & curtains. From start to finish the whole experience has been smooth. From dealing with the staff in the office to the fitters on the day. I am overwhelmed wit... See more

Rated 5 out of 5 stars

Great company. I have just had all our new house measured up and there’s a Fantastic selection of fabrics to choose from. I can’t wait for them to be fitted.

Rated 1 out of 5 stars

I first contacted this company in January for a quote. Fitter came out a week or so later and measured up. The quote came by email around end January. I paid the 50% deposit on 03Feb and waited to... See more

Company replied

Company details

  1. Hobbies & Crafts

Written by the company

M&M is a family run business based in Pudsey, Leeds supplying and fitting window shutters in areas such as Leeds, Wakefield, York, Pontefract, Harrogate and the whole of Yorkshire. We have been a leader in custom fabricated plantation shutters for many years and have built a reputation for quality service. We pride ourselves on good customer service and simplicity when it comes to furnishing your home. Our curtains and blinds showroom in Stanningley, Leeds, has the largest range available in Leeds and West Yorkshire. Our showroom is a calm and relaxed atmosphere which has the widest range of fabrics in the area. More importantly, we will do everything we can to assist you and do not employ sales reps. We are a family run business and we understand that deciding can be quite difficult so we will advise on what is suitable and let you explore our vast range of curtains and blinds, let you take samples and take your time.


Contact info

4.1

Great

TrustScore 4 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Review!

Would highly recommend using M&M blinds & curtains. From start to finish the whole experience has been smooth. From dealing with the staff in the office to the fitters on the day. I am overwhelmed with just how beautiful my new roman blinds and curtains look. A huge thanks to the lovely ladies in the manufacturing department! Thank you so very much. I will be back for more in the near future. Top work guys!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I have just had all our new house measured up and there’s a Fantastic selection of fabrics to choose from. I can’t wait for them to be fitted.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

What a professional company this is.

What a professional company this is. Nothing is too much for them. From start to finish a brilliant service. I walked in the showroom and had such a helpful lady help me. Knowledgeable, courteous and great advice helping me choose. Then the measuring service was great. The fitters did everything needed and tidied up. After service advised how I clean my shutters and blinds.
Highly recommended for all your shutters, curtains and blinds. Plus home accessories. Thank you for everything.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Deplorable customer service

I first contacted this company in January for a quote. Fitter came out a week or so later and measured up. The quote came by email around end January. I paid the 50% deposit on 03Feb and waited to hear back when my blinds would be installed. And waited…until end of February I contacted them and was told they would be fitted around 3 weeks later. The fitter arrived to fit my four Venetian blinds. I have 6ft drop windows - the cords on the blinds dangled 2ft from the ceiling. This required me standing on a stool every morning and evening to close the blinds. I called them and was told they would send out some “extenders”. These turned out to be extra lengths of cords requiring an ugly knot joining the extra length. Again - I didn’t hear anything back from them until I contacted them AGAIN and was told to wait a further 2 weeks for the fitter to return. He finally came yesterday with the extra cord which was completely the wrong colour! Fortunately I myself had ordered the correct colour from Amazon otherwise I would have been waiting a further 2-3 weeks for them to come back! I had wrongly assumed that their job would have been neater and more professional than a simple knotting together of the extra cord length. I was wrong. So we are now approaching the end of April and my new blinds have ugly cords tied and knotted in the middle. With hindsight I should have told them to take the whole lot back and re-cord them correctly but my front downstairs windows would have remained bare for months so this was not an option. I would AVOID this company completely. Their customer service is deplorable and they deserve to go out of business in my opinion.

April 21, 2026
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Dear Carol,

Thank you for sharing your feedback. We genuinely appreciate you bringing these points to our attention, though we are deeply sorry that your experience with us has been so frustrating. We take full accountability for the lack of proactive communication; you should not have had to chase us for updates, and for that, we unreservedly apologize.
We would like to offer some clarity on the issues you encountered, as our goal is always to provide a safe and high-quality finish:
• Mandatory Safety Regulations: The short cords you initially received were due to strict Child Safety Regulations (BS EN 13120). These laws mandate specific cord lengths to prevent strangulation hazards. While we must adhere to these legal requirements, we clearly failed to explain this to you at the point of sale or find a functional solution that didn’t involve you needing a stool.
• Supplier & Material Errors: The delay and the arrival of the incorrect cord color were failures on our part and our supply chain. We understand why the "knotting" solution felt unprofessional; while it is a standard way to add extenders, it clearly did not meet the aesthetic standard you expected for your home.
• Our Commitment to Rectify: As we have shown by returning to your property to attempt fixes, we never walk away from a job. We are more than happy to take the blinds back to our workshop to completely restring them with continuous cords to the legal maximum length, ensuring a neat, professional finish without knots.
We are a local business that prides itself on workmanship, and while we missed the mark here, we are saddened by the suggestion that our team deserves to lose their livelihoods. We are committed to making this right and would love the opportunity to provide the professional finish you paid for.
Kind regards,
The Management Team

Rated 5 out of 5 stars

5 Star

I cannot recommend this company enough. From the girls in the show room to the measuring guy and the lads who did the fitting. All very professional. I am over the moon with my shutters.

April 9, 2025
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thanks Sasha!

Rated 5 out of 5 stars

Very professional and efficient

From start to finish they were fantastic , the guy who measures, to the fitters were friendly and professional along with the booking in service, they have transformed our rooms , the shutters are just fabulous , yes they’re an expense, but classy and modern and so much better than curtains , it’s a family run firm and deserves to do well , we are one very happy customer !

April 4, 2025
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thank you!

Rated 1 out of 5 stars

Poor service

I’m not sure where all the reviews have come from. We had them out to measure & price for shutters & were told we couldn’t have them because of our kitchen tap. After this the chap wasn’t interested in giving us a quote for roller blinds & left saying the office would phone with a price. We received a phone call a few days later from the office when they told us they didn’t supply roller blinds or curtains in our area. What an area has to do with supplying blinds and curtains I don’t know. We have now ordered shutters from Hillary’s who were far more professional.

March 5, 2025
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Hi Susan, We have shutter fitters that cover your area and not blind/curtain fitters in that work in your area. They are different fitters. I am sorry we couldn't help on this occasion.

Rated 5 out of 5 stars

Had my blinds from this great company…

Had my blinds from this great company few years ago and had a new blind fitted in my room today.
Fantastic service
Fantastic company

January 9, 2025
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thanks Jason!

Rated 5 out of 5 stars

Today delighted with the install of our…

Today delighted with the install of our lounge shutters. Had two previous installs from M&M Blands for bedroom & kitchen. All three jobs have been fantastic, and fit to a very high standard. The shutters are easy to operate, they are of true quality, it’s made each room complete. Should have done them years ago. Just about to order the same the remaining bedrooms.

December 16, 2024
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thanks John!

Rated 5 out of 5 stars

Theses shutter blinds are second to…

Theses shutter blinds are second to none, a lovely family firm that look after you very well , I just had my bay window done by Daz and his partner what lovely lads they were very friendly very quick and very tidy totally respected my bungalow
Looking for to having mine kitchen window done,
And I am waiting for someone to measure my bathroom and two bedroom windows, , they look amazing if you buy from this company you will be delighted with the workmanship
And not forgetting the lovely ladies in the office , I was delt with Jayne and Amy
Who were very understanding and kind
Well done M&M

May 28, 2024
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thanks Kate!

Rated 5 out of 5 stars

Loft room shutters - lovely

The shutters are lovely. Really good quality. The fitters were polite, clean, and efficient. Jayne was great at communicating. We are having another set fitted after this experience

March 14, 2024
Unprompted review
M&M Blinds, Curtains & Shutters Ltd logo

Reply from M&M Blinds, Curtains & Shutters Ltd

Thanks Andrea!

Rated 5 out of 5 stars

A massive amount of fabric to choose…

A massive amount of fabric to choose from. You can ask for advice or just be left alone to browse. Measurer and fitter both came when they said they would. Really pleased with the finished product. Would thoroughly recommend.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

New shutters

Absolutely love my shutters they managed to fit them 3 days before Christmas. Friendly fitters and very quick, clean and tidy. I’ll certainly be recommending this company.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

First Class team at M & M Blinds!

Over the last five months (with the exception of 1) I have changed all the window dressings in my home! With the help of ALL OF THE STAFF at M & M I have had new curtains, wooden blinds, shutters and what are so different for me Roman blinds! Each of my rooms has been transformed and looks fabulous! It was so much easier than I thought it could possibly be with the help of this exceptional professional team at M & M Blinds! I can't thank them enough and I will definitely contacting them again in the new year to complete my last window!!

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Quality local supplier

We used M2M recently and have had a great experience with them from beginning to end. They are prompt, courteous and professional. They kept us updated at every stage. They’re priced very competitively for high quality products. We would highly recommend them.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

This is the second order from this great company, the fitters arrived exactly on time were very polite and efficient did a brilliant job fitting the shutters to the two remaining rooms. Well done a great job

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous shutters

We had shutters fitted in the front of the house loved them so much just had rest of house fitted too. Great service fabulous guys fitting them. Well worth it really looks great. Resolved a small issue quickly was no problem at all.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!

We were really impressed with the overall service, communication, professionalism and respect that the company is treating heir customers and their concerns. Just brilliant!

August 26, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look