I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Legal and General were transparent about the cover they offered and have recently paid out my critical illness cover in full, within 3 weeks of requesting it. The process for claiming the money is ver... See more
I find that any time I have had to contact Legal and General. I am greeted with respect, politeness, proffessional and always asked whether or not I need help with anything else.
Very smooth to understand with all the information to hand on questions asked. Great timely meeting and the advisor on my pension needs was great and very polite at all times. Left me feeling happy wi... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of use and fast payment of premium
July 9, 2026
Operative via phone was extremely…
Operative via phone was extremely professional, courteous and helpful. He listened to our request and provided a solution promptly.
July 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
see my survey answers
July 7, 2026
Reply from L&G
Good morning Thomas,
We appreciate you taking the time to provide your feedback through the survey. We will carefully review your responses.
Thank you
Scott
Flexi-Access Drawdown quote
Legal and General took one week to generate a quote which requires someone to press a key to automatically generate it. Legal and General falsified my answers to their risk questionnaire.
June 25, 2026
Reply from L&G
Good morning,
Thank you for taking time to leave a review and I am sorry you're unhappy with the service you have received.
I will ensure your feedback is passed onto the relevant area.
Thank you
Scott
Customer Service helpline or lack of it…
The customer service desk did not provide any help. The number offered in the letter was no longer valid. The alternative number took me through five security checks and then told me it couldn’t help me. Didn’t even get chance to speak to a human advisor on the query I had!!
July 8, 2026
Reply from L&G
Good morning Mr Pritchard,
I am sorry you're unhappy with the service you've received.
Our telephone system requires security verification before a caller can be transferred to an agent. If you are unable to pass the verification process, the system will not allow the transfer to go through.
I can see that your query relates to a transfer-in request. If you have any questions or concerns, please contact the Transfer In Team directly by email at transferinpack@landg.com
Thank you
Scott
Satisfied customer
The customer service agent was highly experienced and not generic. Everything was discussed in stages which was easy to understand
July 7, 2026
Legal and General kept me in the loop…
Legal and General kept me in the loop with everything and the time scale was faster than expected. I am actually now in the process of taking life insurance out with them as added protection 😁
June 24, 2026
Good agent
I was going to cancel my life insurance, because just paid my mortgage off. I was given my information and decided to stay with the insurance for another couple of years. Very helpful
July 7, 2026
Stay away
Very slow to answer then told the system wasn't working to then be told no one could help.
July 7, 2026
Reply from L&G
Good afternoon Mr Colquhoun. Thank you for your review and for taking the time to complete our customer survey. We appreciate your feedback. I'm sorry that you experienced these issues when you called and were advised that nobody could help you.
Due to this, we've logged a complaint. You should hear back from a complaints handler within the next few days.
Kind regards,
Dylan
Legal and General
I needed help with pensions. Legal and General heped me to understand and fulfil my enquiry.
July 8, 2026
Extremly happy with how my pension has…
Extremly happy with how my pension has grew its doubled over the years,highly recommended
April 7, 2026
Didn’t find communication easy
June 26, 2026
Reply from L&G
Good morning Mrs Gray,
We're sorry our communication didn't meet your expectations. We are working to improve our service and will pass on your feedback.
Thank you
Scott
Reply from L&G
Good afternoon Mr Henderson,
Thank you for getting in touch. We're really sorry to hear about your experience and we’d like to help resolve this as quickly as possible.
To allow us to look into this properly, please email our team at digitalresponseteam@landg.com with the following details:
Full name:
Date of birth:
Address:
Name of the employer that set up your pension:
Pension account number:
Once we have this information, we’ll be able to investigate and get back to you with an update.
Thanks again for reaching out, we appreciate your patience and look forward to helping you.
Scott
Senior Pensions Consultant
Staff member Victoria very helpful and…
Staff member Victoria very helpful and knowledgeable
July 7, 2026
I can’t believe this company is using a…
I can’t believe this company is using a child in a tv advert to get the publics money!! How low can you get!! Disgraceful behaviour!!!
July 6, 2026
Unprompted review
Very quick and easy to understand
July 8, 2026
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