I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Legal and General were transparent about the cover they offered and have recently paid out my critical illness cover in full, within 3 weeks of requesting it. The process for claiming the money is ver... See more
I find that any time I have had to contact Legal and General. I am greeted with respect, politeness, proffessional and always asked whether or not I need help with anything else.
Very smooth to understand with all the information to hand on questions asked. Great timely meeting and the advisor on my pension needs was great and very polite at all times. Left me feeling happy wi... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your help
Thank you for your help. Fast, efficient, knowledgeable. Told me what I needed to know v helpful.
June 7, 2026
Situation talked through clearly and…
Situation talked through clearly and carefully.
January 7, 2026
Easy,affective and efficient
Was easy to use and smooth sailing in comparison to my old provider
June 6, 2026
The easy access to communicate with the…
The easy access to communicate with the service
July 2, 2026
great customer service
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delayed transfer for no reason
I used an ifa financial advisor to move my work place pensions to ifa approved wealth management but it still took 3 months and many unnecessary hurdles to complete. Amber flags on same investment that l g use meant I had to go through meaningless pension safe guard hour long interview
June 2, 2026
Reply from L&G
Good morning Alan,
We appreciate you sharing your experience with us. We understand that the process of transferring your workplace pensions took longer than expected and involved several elements, including the safeguarding interview. We are always looking for ways to streamline our processes and your feedback is valuable in helping us identify areas for improvement. We are reviewing our procedures to ensure a smoother experience for our clients in the future.
Thank you
Scott
Easy to use app and great follow up…
Easy to use app and great follow up customer service .Would like phone contact details to be easier to find
January 5, 2026
Customer service good but postal…
Customer service good but postal service online services very poor sorry
June 19, 2026
Reply from L&G
Good morning,
We appreciate your feedback regarding our online postal services. We are actively working to improve these areas and value your input.
Thank you
Scott
Representative was very helpful…
Representative was very helpful although wait time was lenghty
June 25, 2026
Avoid!
Very poor communication, took over a week to let me know they had the wrong address, intentionally delaying payout and not communicating. 12 working days later still no sign of money. Delay in availability of online cashout form and incorrect information given. Poor investment and losing money while I wait for payout
Post L&G reply. I have had no missed calls from them! It was supposed to be 10-15 days after I requested the payout! It’s taken them 13 days to start it and now 10-15 to 15 to receive it!!
July 7, 2026
Reply from L&G
Good morning Donna,
Thank you for taking the time to leave a review, and I'm sorry to hear that you were unhappy with the service you received.
Having reviewed your account, I can see that your payment was authorised yesterday and is expected to reach your bank account within 10–15 working days.
There has been no intentional delay in processing your payment. The initial payment was unable to proceed because the address we held on record was not up to date, which we would not have been aware of until the verification checks were completed. It is important that members keep their personal and contact details current to help avoid delays during the claims process.
I can also see that we made several attempts to contact you by telephone regarding this matter and, when we were unable to reach you, followed these up with email communications. Throughout the process, we endeavoured to keep you informed and updated on the progress of your claim.
That said, I appreciate you taking the time to share your feedback, and I will ensure your comments are passed on to the relevant team for review.
Thank you
Scott
Reply from L&G
Good morning Karen,
Thank you for taking your time to leave a review.
If you have concerns with our website, please email these to l&g.websupport@landg.com for our Team to investigate these concerns.
Thank you
Scott
I have been insured with Legal &…
I have been insured with Legal & General for some time both for my private and work life. I have always spoken with professional, friendly staff, particularly John, and feel that my needs have been met regarding insurance cover.
July 1, 2026
Helpful L&G
L&G were extremely helpful and willing to listen and answer all the questions that I had
July 3, 2026
Still waiting for final outcome
June 29, 2026
Well set out process for pension transfrr
Simple process, helpful and knowledgeable staff available by phone.
June 18, 2026
Has provided a competent service.
July 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.