I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more
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Review summary
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Reviews shaping this summary
Legal and General were transparent about the cover they offered and have recently paid out my critical illness cover in full, within 3 weeks of requesting it. The process for claiming the money is ver... See more
I find that any time I have had to contact Legal and General. I am greeted with respect, politeness, proffessional and always asked whether or not I need help with anything else.
Very smooth to understand with all the information to hand on questions asked. Great timely meeting and the advisor on my pension needs was great and very polite at all times. Left me feeling happy wi... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I spoke to CS help with cancellation
I spoke to CS because I found the App process unclear, they were very helpful and did not try to influence me, everything was clearly explained.
June 26, 2026
Very informative and my choices laid…
Very informative and my choices laid out very clearly
June 28, 2026
Straight forward and clear service from…
Straight forward and clear service from the start and I trust l and g entirely.
July 7, 2026
Quick and easy to use app
The process of transferring my pension from another provider was smooth and easy to follow. The app is very handy and it guides you properly at every step.
July 7, 2026
Ease of use on the online app.
June 28, 2026
Easy to transfer previous workplace…
Easy to transfer previous workplace pensions into my current workplace pension with L&G
July 7, 2026
Easy to set up and manage a pension
I have only just opened a pension account with legal and general and everything has been really easy so far, The process has been explained well and they have given great communication when I transfered over my old pension. I also like the App you can download to track your contributions and see how your pension is performing.
January 6, 2026
I had a great experience with Legal &…
I had a great experience with Legal & General. Everything was simple, straightforward, and easy to manage from start to finish. Whenever I needed help or had a question, it was dealt with quickly and efficiently. The communication was clear, and the whole process was hassle-free. I was able to achieve exactly what I needed, and I’m very happy with the service I received. I would definitely recommend Legal & General and look forward to returning as a customer when I restart my workplace pension.
July 1, 2026
Communication from the claims team…
Communication from the claims team could be improved
June 28, 2026
They keeping me up to date and doing…
They keeping me up to date and doing everything they could to keep me right about my experience with crank calls iv been getting
July 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Said I was unable to transfer my…
Said I was unable to transfer my pension until I retire....wrongly
June 2, 2026
Reply from L&G
Good morning Mr Howick,
We're sorry to hear about the incorrect information regarding your pension transfer. We are reviewing our processes to prevent this happening again.
Thank you once again.
Scott
Great friendly service
July 7, 2026
Updated
Very generic, impersonal, lack of response to enquiries, lack of response to transaction request
I have just received the L and G response and am very surprised as no one contacted me over the phone or by any other means to conduct a check.
It is now the 8th July and still no payment has been received!
June 30, 2026
Reply from L&G
Good morning Deborah,
Thank you for taking the time to leave a review, and I'm sorry to hear that you were unhappy with the service you received.
Having reviewed your account, I can see that you submitted your withdrawal request on 30th June. Unfortunately, the payment could not be processed initially because additional identity checks were required. A member of our Pay Me Team contacted you on 2nd July to complete these checks over the phone, and your payment was authorised the same day.
During the online withdrawal process, information is provided regarding the steps involved and the anticipated payment timescales. Customers are also asked to confirm that they have read and understood this information before proceeding with their request. That said, I appreciate you taking the time to share your experience, and I will ensure that your feedback is passed on to the relevant team for review.
Thanks
Scott
Great company professional in…
Great company professional in everything they do and trusted them
June 20, 2026
Easy process all the way through and…
Easy process all the way through and had no issues getting everything resolved.
July 7, 2026
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