I contacted L&G because i eas receiving disturbing sales calls from people stating i needed to update my policy. They were rude and aggressive called me selfish and stupid. I was receiving these call... See more
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Review summary
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Reviews shaping this summary
Legal and General were transparent about the cover they offered and have recently paid out my critical illness cover in full, within 3 weeks of requesting it. The process for claiming the money is ver... See more
I find that any time I have had to contact Legal and General. I am greeted with respect, politeness, proffessional and always asked whether or not I need help with anything else.
Very smooth to understand with all the information to hand on questions asked. Great timely meeting and the advisor on my pension needs was great and very polite at all times. Left me feeling happy wi... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Technical support was great
May 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from L&G
Good morning Mr Tryjankowski,
Thank you for taking the time to leave a review.
I'm sorry to hear that you felt the claims process was lengthy and overly bureaucratic. Having reviewed your account, I can see that your pension claim was completed within our published service timescales of 6–8 weeks for the overall process.
There was a small delay because the personal details we received from your former employer included an incorrect name. As a result, we needed to contact you to verify and correct this information before we could proceed with the claim.
I appreciate your feedback regarding the process and will ensure your comments are passed on to the relevant team for consideration.
Thank you
Scott
Excellent customer service
July 7, 2026
L&G are an excellent pensions company.
I trust L&G to handle my policies in the best way and have never been disappointed. I would absolutely recommend L&G to family and friends 😀
June 26, 2026
Company pension.
Legal and General has handled my company pension very professionally with no problems at all. From the initial phone call I was able to arrange the start of receiving my pension when I wanted to and any questions were answered accurately. All the arrangements have been handled with no issues.
July 7, 2026
Great customer service and questions…
Great customer service and questions answered clearly and so I could understand them
July 7, 2026
wanted to combine all pensions
Great service I wanted to combine all my pensions into one pot since seamlessly and quickly
June 30, 2026
Great communication
Great communication. Very clear on what I had to do next in my pension journey.
January 7, 2026
L&G are a good company
L&G are a good company. They are always very helpful no matter what your question is. The website is really easy to navigate and very user friendly
June 8, 2026
Always very friendly and helpful and…
Always very friendly and helpful and answered all my questions would recommend them to anyone
July 7, 2026
Reply from L&G
Good Afternoon,
We're so happy to hear that our team was friendly and helpful, and that we could answer all your questions. We truly appreciate your recommendation!
Kind regards,
Shakila
best
the staff communicate properly and they were very helpful and tried to sort out the problem 30
June 30, 2026
Insurance hater gets change of heart.
I have a deep dislike of insurance! I was compelled by the mortgage company to take out this mortgage protection policy. Having paid off the mortgage early, I called twice (once last year and once this year) with questions designed to help me to decide on whether or not it was financially advisable to keep on my policy. On both occasions I was given clear, fully-detailed and accurate figures to help me to decide. Both agents were extremely helpful and there was no pressure to keep the policy on. The figures they gave made me realise I would be better off to keep the policy until its close.
July 3, 2026
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