Legal Expert Reviews 

534
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the outstanding quality of legal services they received. Customers frequently praise the legal staff and case handlers for their exceptional professionalism, clear communication, and compassionate support during difficult personal injury and negligence claims. Clients express deep gratitude for the thorough explanations provided, ensuring they fully understood each step of their legal proceedings without ever feeling rushed. People note that representatives are always prompt and patient in responding to any queries, keeping individuals thoroughly informed and reassured at every single stage. Reviewers emphasize that the dedicated assistance provided significantly reduces anxiety, making the entire legal journey remarkably smooth, accessible, and ultimately successful.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Service

People report positive experiences with service, highlighting exceptional and professional assistance from... See more

Claim

Reviewers express high satisfaction and appreciation regarding their claim process, highlighting exceptional... See more

Response time

Customers had positive experiences with response time, noting that communication was exceptional and they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the service Karen Powell at JF Law provided. Kept me up to date with each step and helped putting my case across to such a big corporate company which I knew I couldn’t handle on my ow... See more

Company replied

Rated 5 out of 5 stars

My claim was dealt with very professionally by Karen Powell. She led me through the unfamiliar process, giving clear and easy to follow instructions, and kept me updated throughout. She responded quic... See more

Company replied

Rated 5 out of 5 stars

I could not recommend my case handler. Sophie Cope any higher! Over the last couple of years she has been helping me with my bereavement negligence case from when my mother passed away, and with her k... See more

Rated 5 out of 5 stars

Thanks JFLaw and in particular your legal expert Karen Powell. You successfully saw me through not one but two complex legal cases against a huge company. Could not have done this without you.... See more


Company details

  1. Law Firm

Written by the company

Welcome to LegalExpert.co.uk, one of the UK's leading personal injury and medical negligence claims specialists. You can find free and expert legal advice on all types of claims, like accidents at work, road traffic accidents, public liability claims, data breach claims, and accidents abroad while on holiday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

534 reviews

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No recent history of asking for reviews

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4.9

All reviews

(534)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I formative and friendly

Keith was very friendly and informative. Understanding to my accident and helpful to complete forms.

January 20, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your excellent review Lesley. We're delighted to hear that Keith Holden was able to provide you with such helpful and attentive service. I'm sure Keith will be pleased to know how much he helped during an otherwise difficult situation.

Kindest regards
Kim

Rated 5 out of 5 stars

Lydia provided excellent introductory…

Lydia provided excellent introductory support

January 17, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your excellent review Mark . We're delighted to hear that Lydia Barker was able to provide you with such helpful and attentive service. I'm sure Lydia will be pleased to know how much he/she helped during an otherwise difficult situation.

Kindest regards
Kim

Rated 5 out of 5 stars

Professional Approach

Lucy B. Was great at handling my case, kept me informed with regular updates at all stages and responded to any questions I may have had....Professional Approach

January 3, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law Iffy25. We are pleased to hear we were able to exceed your expectations and able to get you the compensation award you deserved. Its great to hear Lucy Bramwell was able to offer you the guidance and support you needed. throughout the duration of your claim. Thank you again Iffy25 for your lovely feedback.

Kindest regards
Kim

Rated 5 out of 5 stars

Professional Approach

Lucy was great at handling my case. She kept me informed at all the various stages and responded promptly with any questions that were requested...overall great work

January 3, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law Irfaan. We are pleased to hear we were able to exceed your expectations and able to get you the compensation award you deserved. Its great to hear Lucy Bramwell was able to offer you the guidance and support you needed. throughout the duration of your claim. Thank you again Irfaan for your lovely feedback.

Kindest regards
Kim

Rated 5 out of 5 stars

So happy with the service I received

So happy with the service I received, really professional. Thank you

January 15, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your excellent review Stevie B. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during an otherwise difficult situation.

Kindest regards
Kim

Rated 5 out of 5 stars

Very good 😊 it is brilliant customer…

Very good 😊 it is brilliant customer service .

January 14, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your excellent review Rohani. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during an otherwise difficult situation.

Rated 5 out of 5 stars

JF Law were great and explained well…

JF Law were great and explained well what my options were for making a claim. Liz Hall was the lady I spoke to and she was very kind and explained everything brilliantly!

January 11, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

I felt that my situation was listened…

I felt that my situation was listened to and taken seriously with regard to making a claim. Harry was very informative and supportive.

January 8, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Harry has been so helpful

Harry has been so helpful, his knowledge, guidance and patience has been really appreciated. Thank you

January 8, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Quick and easy

Aiden Ferguson was very clear and concise and explained everything step by step.
This is the first time I’ve spoken about my hit and run car accident I had in June 2024.

January 2, 2025
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Husbands fall

Today was the first time I've spoken to anyone about our accident and Ciaira has been more than helpful taking all the details.
I know it's only the beginning but hopefully it will be a good outcome.

December 19, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Thank you!

JF Law has been so easy to deal with and Bethany has always been very helpful and caring.
Thank you!

December 20, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your 5* review and for your kind comments about our colleague  Bethany Wych-Peers, It was a pleasure to provide you with the knowledge and expertise of Bethany and we will certainly share your review with her.

Rated 5 out of 5 stars

Like to thank Bethany Wych Peers from J…

Like to thank Bethany Wych Peers from J F Law for getting me the compensation I have been awarded. I am thankful for her patience with me when at times the legal process became too confusing. She was excellent all the way through. Keeping me updated and promptly answering my queries. Thank you Bethany

December 6, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your 5* review and for your kind comments about our colleague  Bethany Wych-Peers, It was a pleasure to provide you with the knowledge and expertise of Bethany and we will certainly share your review with her.

Rated 5 out of 5 stars

Like to thank Bethany Wych Peers from J…

Like to thank Bethany Wych Peers from J F Law for getting me the compensation I deserved. She was excellent all the way through. Keeping me updated and promptly answering my queries.

December 18, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Ciara made my potential claim very easy...

Ciara made my potential claim very easy and straight forward, her customer skills are above and beyond, well worth a try, she went into the full details of my claim, and when I needed to leave the call, she rang back in 10 mins as planned, cannot thank her enough as I have disabilities, everything was explained thoroughly.

December 15, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Very helpful

Very helpful, got in touch within ten minutes of my enquiry. Extremely impressed.

December 12, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Excellent

Excellent, Leah Hamilton explained everything perfectly, was polite, professional and just so nice to talk to.

December 13, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Leah was very reassuring on the phone…

Leah was very reassuring on the phone and answered any questions I had and was very clear and explained everything to me I needed to know and more :-)

December 13, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Personal injury claim

Would like to thank Karen Powell for all her hard work at J F LAW in getting me maximum of what i deserved. Very prompt on her replies and kept me informed all the way through!!

December 12, 2024
Unprompted review
Legal Expert logo

Reply from Legal Expert

Thank you so much for your 5* review and for your kind comments about our colleague  Karen Powell, It was a pleasure to provide you with the knowledge and expertise of Karen and we will certainly share your review with her.

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