LegalMatch Reviews 

2,779
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform very easy to use for sharing their legal needs and connecting with local attorneys quickly without having to shop around. Many people deeply appreciate receiving prompt responses and valuable guidance from qualified legal professionals who truly understand their specific personal situations. Some reviewers were not happy with the ongoing lack of communication and completely unreturned phone calls when attempting to reach customer support. A few other people also felt frustrated that certain assigned lawyers were entirely unresponsive, unhelpful, or lacked proper attention to important case details.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise compassionate, affordable... See more

Staff

Consumers find staff experiences to be mixed, as many reviewers praised helpful, thorough attorneys and quick... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting that support... See more

Customer communications

Users describe negative interactions with customer communications, reporting that phone calls go straight to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more

Company replied

Rated 5 out of 5 stars

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Internet Marketing Service
  4. Online Marketing Agency
  5. Software Company

Written by the company

We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,779)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made it easier to find a lawyer

They made it easier to find a lawyer. Instead of me calling around explaining what happened a million times ( that gets exhausting). I was able to say what happened and let a lawyer contact me instead. The first lawyer happened to be an excellent lawyer by the way, voudris law. They did a wonderful job considering my circumstances. And we had a rough start and we didn't see eye to eye at first, but considering the circumstances they did the best they could. They did win my case too. Thank you!

January 1, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your positive experience, Lekia! We are thrilled you got the help you needed!

Rated 5 out of 5 stars

A very kind man

A very kind ma, Kyle. Very thorough, very quick in responding.
Gave me all the details I needed, but most of all, gave me good news that I needed, especially today..🙏
God Bless You Kyle, Sincerely

August 24, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Michelle, thank you for sharing your experience with us. We are so glad to hear you are getting the help you need!

Rated 4 out of 5 stars

I recieved an answer from an attorney

I recieved an answer from an attorney, but he was not in my state.

July 23, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Karen,

We’re sorry you did not receive an in-state attorney match yet. LegalMatch matches cases based on the practice area and location selected, and in some legal matters, attorneys may be able to respond from outside your state if they handle cases in multiple jurisdictions. If you’d like, our customer support team can review your options with you at customersupport@legalmatch.com or (775) 277-3705.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

My experience was great because the…

My experience was great because the lawyer responded quickly

July 13, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience, Rose! We are glad you got the help you needed, and quickly!

Rated 5 out of 5 stars

Ease and Expertise

-LegalMatch saved me a tremendous amount of time and effort with my need of finding and hiring legal representation.
-My living in TX yet needing a lawyer in MS could have been a nightmare.
-However LegalMatch finds and vets their lawyers is working!

July 9, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Mark, we are thrilled to hear about your LegalMatch experience. Thank you for sharing!

Rated 1 out of 5 stars

Legal Match offered a TRIAL PERIOD and…

Legal Match offered a TRIAL PERIOD and is now claiming that we are on a 3 year contract. The screened leads are not actually checked for the ability to pay. Many of the leads often start out with "I don't have any money." Several of the leads we have tried to follow do not have working phone numbers or emails. The company has not been able to our information in the "dashboard" corrected. Today they have explained that they cannot nullify a contract. They have various offices in different states so the initial call may or may not have been recorded. And the story goes on.

July 9, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Heather,

We’re sorry to hear that you were frustrated with your LegalMatch experience. We did address this membership matter and reviewed the account under the agreement on file. Membership concerns are handled on a case-by-case basis, so if you have any remaining questions, please contact your account manager or member support for the specifics.

Sincerely,

Tyler at LegalMatch

Rated 1 out of 5 stars

Trying to find probate litigation…

Trying to find probate litigation lawyer, they keep sending me to same garbage lawyer
Thav, ryke and associates that couldnt even make a simple court brief or spell names, they even charged for procces server $530 who never served 3rd party
Legal match is a scam paid by the lawyers it seems to pick them first
Ethics of this lawfirm are close to that of used car dealor

July 6, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Robbie,

We're sorry to hear that you were unhappy with your LegalMatch experience and that this situation has been so frustrating.

LegalMatch is an attorney-client matching service, but we do not oversee the work, billing, or representation provided by independent attorneys. Attorneys on our platform are screened for active bar licensing and to confirm that they did not have an open bar complaint at the time they joined.

If you have concerns about an attorney's conduct or billing, the appropriate next step is to contact that attorney's state bar association regarding its complaint process. We hope this information is helpful.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

Attorney helped in a stolen property…

Attorney helped in a stolen property case. Falsified by Alhambra r/e agent who had a suspension. signature and property flipped in 30 days! Yes, LA County dragged out notifications to filings and recorded instruments (BS) , in 2002, now in 2026 they should send out a Deed filing card to your address on record. Attorney was a Christian and found forged documents which were created to make it seem my spouse was aware of property acquisition but Attorney quit after weeks of work. Peace! Scoundrel died in Huntington Memorial of an unknown stomach Cancer! To me, it was coming as God's responsibility he will avenge! Yes, you steal from a victim who pleaded give her restitution during a battle with Cancer, scoundrel denied restitution and paid a price. Death penalty! So live right unto God!

July 10, 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Richard, thank you for sharing your experience!

Rated 5 out of 5 stars

They responded immediately .

They responded immediately, that was truly a little relief for me.

June 29, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Sonji, we are so glad you got the relief you were looking for. Thanks for sharing your positive experience!

Rated 1 out of 5 stars

AS a customer and payer for this…

AS a customer and payer for this service I'd say RUN! DON'T SIGN UP WITH THEM! This model DOESN'T WORK no matter how fast you respond to clients and their service person assigned to my account would call me and sound intoxicated and tell me how I as the customer was WRONG and NOT USING the product right. Like I am an idiot. There was never any real help, or problem solving. TERRIBLE SERVICE AND WOULD NOT RECOMMEND!

June 25, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

We're sorry to hear that you are unhappy with your LegalMatch experience. Our goal is to help members use the system effectively, because their success is our success. That is also why each member is given an account manager, who can help review the data behind client behavior and coach on best practices for using the service.

Upon review, this account does not appear to be following those best practices consistently, including timely follow-up. We would still encourage continued use of the account manager and the available guidance via our best practices literature, so the membership can be used as intended. If you have any other questions or concerns, please reach out to customersupport@legalmatch.com, and we would be more than happy to help out.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

Highly recommend Lauren Majure

I recently used Legal Match to hire a lawyer to help us sell our business in Florida. I was promptly contacted by a handful of attorneys, but the quickest to reach out and set an appointment was Lauren Majure. Lauren's services were excellent. She was timely, and informative in all our interactions and the entire sale went quickly and smoothly with her help. The fee for her services was more than fair. I highly recommend Legal Match and I very highly recommend Lauren Majure!

June 23, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your experience with us and one of our member attorneys, Ellen!

Rated 5 out of 5 stars

Consolidated appropriate lawyers who…

Consolidated appropriate lawyers who contacted me, listened to my questions. Very easy to use. Happy !

June 17, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience, Jennifer! We are glad you got the help you needed!

Rated 1 out of 5 stars

expensive for what it is

expensive for what it is. Just putting you on a database that doesn't yield any return on investment because everyone there has either gotten another attorney, has discontinued their email and phone (undeliverable), or looks for free legal services. You'll waste your time calling and texting without any success. There is no matching or filtering of referrals, so you'll get a lot of communications that are not in your field of expertise.

June 16, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Paola,

We’re sorry to hear that you are disappointed with your LegalMatch membership. LegalMatch is a platform that connects attorneys with potential clients based on the practice area and location selected at signup, and we do not guarantee a particular return on investment or that every lead will be ready to hire. Because clients may contact more than one attorney, quick response time can play a significant role in whether a matter is still available when you follow up.

If you are finding that cases are moving on before you connect, we recommend using the LegalMatch mobile app and customizable outreach templates to help streamline your response process. We also encourage you to work closely with your key account manager and review our best practices here: https://www.legalmatch.com/attorneys/resources/best-practices/.


Sincerely,

Tyler at LegalMatch

Rated 1 out of 5 stars

LegalMatch will text you to death.

LegalMatch gave mediocre service, and since then has texted me dozens of times from dozens of number to ask how my service was.
I'm not exaggerating. They will text you to death.

Edit reply: No. I hired you, I paid you, and you still texted me for weeks from dozens of numbers. You're disgustingly wrong to do so, and it has nothing to do with what actions I take or don't take. I shouldn't have to do anything not to be texted from dozens of numbers.

June 11, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Phillip,

We’re sorry to hear that you were unhappy with your LegalMatch experience. If you would prefer not to receive text messages, the notification settings can be adjusted so you won’t receive any, or you can reply "STOP." If you have trouble doing that, please contact customer support, and we can help review the available options on your account. You can reach us at customersupport@legalmatch.com or call (775) 277-3705.

Follow-up reply:

Your situation is understandably frustrating. We would appreciate the opportunity to look into this further, but we need more specific account details to verify what happened and review it properly. Based on the review alone, we’re not able to confirm the phone numbers or messaging activity involved. If you’d like us to take a closer look, please contact customer support at customersupport@legalmatch.com or call (775) 277-3705.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

I was given legal CPR immediately so to speak now I can breathe

I filled out a form less than a minute. Not only did I have a large amount of lawyers trying to pick up my case. They reached out to me and this was great because I had no more energy to put into this is exactly what I needed. I recommend this platform to anybody looking for legal help. I cannot express my gratitude enough thank you.

June 9, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Timothy, we are very glad to hear you got the help you needed, and quickly. That is what we strive for here at LegalMatch. Thank you for sharing your positive experience!

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