I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more
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I recieved an answer from an attorney, but he was not in my state.
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I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more
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Company details
Written by the company
We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.
Contact info
300 E 2nd St, Suite 1410, 89501, Reno, United States
- (775) 335-1070
- CustomerSupport@LegalMatch.com
- legalmatch.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Attorney Shopping Ends…
Easy to provide information and have attorney reach out to you instead of you shopping around for one.
June 9, 2026
Unprompted review
Reply from LegalMatch
Thank you for sharing your experience with LegalMatch! We are glad you got the help you needed!
Want help it's here
Everything was so easy to fill out and they got on it right away an attorney contacted me
June 10, 2026
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience with LegalMatch!
I received multiple responses to my…
I received multiple responses to my potential case in a timely manner
June 1, 2026
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience!
Finding legal help using the internet.
I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me the message it did once I checked that I was unable to pay. For some older Americans trying to navigate the internet, this can be a bit off-putting. I am glad that I did receive a response from an attorney that responded to me based on the site.
June 2, 2026
Unprompted review
Reply from LegalMatch
Hello Johana,
Thank you for sharing this. We’re glad you appreciated the platform and that you received a timely response from an attorney.
We understand how the “unable to pay” disclaimer can feel discouraging, even though it is intended to set expectations about attorney fees and then provide helpful resources. If it would help, you can always reach out to customersupport@legalmatch.com, and they can go over the options available to you for your situation.
Sincerely,
Tyler at LegalMatch
Same day response.
Thankfully I did not require legal services. But I will hold on to your contact information just in case.
May 27, 2026
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience!
David Finkelstein, Esq., Florida
My brother hired Mr. Finkelstein in September 2025 to handle the probate of our mother's estate. The most important aspect was securing his appointment as executor, in accordance with my mother's living will. There were no objections from the beneficiaries to his appointment. After signing a Letter of Engagement and paying $4,000 upfront via Zelle, there has been no meaningful progress eight months later. He has not been appointed executor, and he hasn't received clear confirmation that the probate case has even been filed. Communication has been inconsistent at best; responses are often vague and followed by delays or excuses, with little to no follow-through. I understand that probate can take time, but the lack of transparency and progress over this period is concerning. At a minimum, we expected timely updates, clear explanations, and evidence that the process was moving forward. My brother only given more excuses for the delay. Additionally, he continuously ask the same questions (i.e. what is my brothers email yet he's had it for eight months now) and didn't even know the inventory or how many beneficiaries which was provided by back in September of 2025. There has been NO action since October 24, 2025. By the way, I made a previous review for Mr. Finkelstein to response that he didn't represent me but represented my opponent. There is no opponent on top my brother gave him authority to speak with us to maybe help move along but only to have Dr. Finkelstein to elect to not speak with the beneficiaries anymore which is his legal right. TERRIBLE SERVICE AND ETHICS
October 4, 2025
Unprompted review
Reply from LegalMatch
Cynthia, thank you for reaching out. We are very sorry to hear that you and your brother are having such a difficult and frustrating time with this situation. It's completely understandable why you'd be so concerned about the lack of progress on your mother's estate.
While our service connects people with licensed attorneys who are in good standing with their state bar, LegalMatch is unable to get involved in the day-to-day work between a client and their lawyer.
For a situation like this, the best course of action is to file a complaint directly with the state bar association. They are the official body that oversees attorneys in your state, and they have the authority to investigate these kinds of issues and take action if they find it's warranted.
I truly hope this helps point you in the right direction and that your family can get this resolved quickly.
- Tyler at LegalMatch
Matched me with the most unprofessional…
Matched me with the most unprofessional lawyer.he just stopped responding and now only have days left to court and don’t know if he’s going to be my lawyer or not
May 1, 2026
Unprompted review
Reply from LegalMatch
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. We help connect clients like you with attorneys who are interested in taking your case, but we do not oversee the work of individual lawyers.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Help with this case
May 25, 2025
Unprompted review
Reply from LegalMatch
Glad we could help! Thank you for sharing your positive experience.
The lawyer was emphatically tuned in
The lawyer was emphatically tuned in, addressing my concerns. I truly regret not having the funds to obtain him.
Attorney Jarrett E Levine was spoken highly by other attorneys I contacted.
April 23, 2026
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience!
SCAMMERS!!! Stay far away!!!
SCAMMERS!!!
I needed a lawyer badly and thought I would try this service. They said they needed $2. To set up an account now they have charged me $95. And they are trying to do it again! When I call the number I get a recording. They have never given me anything but grief no legal advice no legal help nothing but headaches when I am already going thru a rough time duh that’s why I need a lawyer. Stay as far as you can away from these people! Unless you want to give your cc info to a bunch of crooks. They should be ashamed of themselves taking advantage of ppl who are already in bad situation. No wonder why ppl don’t like lawyers! Their responses to many reviews is … We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
So in other words yes we might refer you to crooks but sorry that’s your problem not ours. WOW
March 23, 2026
Unprompted review
Reply from LegalMatch
Jeannette,
We are very sorry to hear about the financial frustration you are experiencing, particularly while navigating a difficult legal matter. However, based on the specific figures you cited, a $2 activation fee and a $95 recurring charge, it appears you may be mistaking LegalMatch for a different service provider.
Our attorney-client matching platform is free for consumers, and any fees you would incur would be solely from an attorney of your choosing after submitting case details or if you subscribed to one of our paid membership levels. Upon review, I do not see any transactions that indicate you are on a paid subscription with us.
Please review your transaction history. If you find any charges that were made in error, you can contact the third-party service that processed those charges to request a refund.
- Tyler at LegalMatch
Lawyers not knowledgeable of the files sent to them and attentive to facts.
The lawyers were not attentive to details. They just wrote a response to a headline without actually looking at the facts. I sent files and asked for a paid consultation and the files I sent to the lawyer were not even read beforehand, so I had to go through the whole case and watch while he read the files. And for a supposed litigator, he took great pains and a LOT of my time to explain that I had a horrible case. That in itself is fine because one does not want to litigate if you have a bad case. What I cant accept is that it took him so long to come to that conclusion becuase he had not read the files I sent him. And in the end he droned on about Texas court history and wasted my time on my dime. The other 4 lawyers had no idea or relevant experience about the area of law my case involved. Sad, and a waste of my money.
March 1, 2026
Unprompted review
Reply from LegalMatch
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. Sounds like you were successfully matched with 5 potential lawyers, and the one you chose to work with was able to determine that it would not be worth spending more time and money to pursue this claim.
LegalMatch helps connect clients like you with attorneys who are interested in taking your case, but we do not oversee the work of individual lawyers. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association.
If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Iegal match contacted me on issue that…
Iegal match contacted me on issue that has no statute of limitation .
I asked them for referall for Civil Rights lawyer a Samantha out in Nevada said one would email me for intake and update my issues never got the email .
I called back she said they dont do civil Rights claims and that the intake need 25,000 up front to file an appeal which was a civil rights violation case she clearly noted my notes of politicle influence.
they knew a former president was a defendant
March 16, 2026
Unprompted review
Reply from LegalMatch
You did not get the legal guidance you were expecting, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. LegalMatch does not make referrals or contact clients directly, rather we enable interested attorneys in our network to contact clients who have requested this free service by submitting a case.
Upon review of the contact information you provided through TrustPilot at our request, we are unable to find your case in our system.
Perhaps you have confused our name with a competitor?
I used legal match
I used legal match, trusting that they would help me find an attorney. I got two referrals. The first attorney spammed me with their accomplishments. And then told me they couldn’t help me before I even got a consultation. And the second attorney had terrible reviews. And wanted to charge me $300 for a consultation fee fee. So I did the work myself and it was pretty easy to find attorneys that have better ratings, no consultation fees, and my inbox isn’t getting spammed.
March 13, 2026
Unprompted review
Reply from LegalMatch
Patrick,
You did not receive the help you were seeking from LegalMatch, and that is understandably frustrating. Upon review, I see that you posted your case in a legal category which, as you acknowledged in the case details you shared, did not match the category of your actual legal need. To stop receiving the emails you requested, you can simply visit your client dashboard and adjust those settings. I have done this for you as a courtesy.
Good luck with your case!
Jessie at LegalMatch
Only used once in February of 2025
Only used once in February of 2025. Did not realize this was a subscription that I did not want. No notification of being automatically charged in 2026. I have requested to cancel my account and a refund. There is not a phone number for customer service nor does the website allow you to cancel. Very strange and not on the up and up.
February 26, 2026
Unprompted review
Reply from LegalMatch
Marla,
Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This service is available as a subscription, which includes unlimited 30-minute consultations at a reduced rate.
It sounds like you purchased the subscription plan in error, and did not see the welcome emails with information about how to cancel. As a courtesy, we have refunded your payment in full.
Jessie at LegalMatch
LegalMatch charges for "recurring…
LegalMatch charges for "recurring quarterly Subscription", although I never signed up for one. They did it 3x over the course of a year, I had to change my credit card # to get away from these thieves. LegalMatch ignores any requests by email or phone.
February 5, 2026
Unprompted review
Reply from LegalMatch
Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This service is available as a subscription, which includes unlimited 30-minute consultations for $49 each.
Upon review, I see that you purchased Talk to a Lawyer but were not actually looking for general legal advice. Your refund request was not sent to the correct department (which would have been either talktoalawyer@legalmatch.com, as stated in your welcome email or customersupport@legalmatch.com, as stated on our website). For that reason, it took a very long time before your request was processed.
Please accept our apology for the delay. Your feedback will be used to improve our internal communication process.
Reply from LegalMatch
Thank you for sharing your positive experience!
You’ll spend time dumping everything…
You’ll spend time dumping everything you know about one of the most traumatizing experiences of your life (if you’re in my shoes).
A handful of privileged silver spoon early career attorneys will reach out seeking to extract dollars from you. I listed I am not looking to throw hundreds at an attorney before I know how they can help me specifically, but the ones who reached out to me were trying to force me to schedule $150-600 initial consultations. If you don’t have hundreds of dollars to throw at an initial consultation with one of these greedy silver spoon assholes, they won’t help. It’s sad the majority of people who have the privilege in life to become attorneys only use their skills to extract & enrich, not to help and hold accountable. My case is very strong, they just don’t care about anyone but themselves. F* LegalMatch, don’t waste your time on the bad, greedy attorneys that will reach out to you through there.
January 14, 2026
Unprompted review
Reply from LegalMatch
James,
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Jessie at LegalMatch
Forget:"piece of mind!"
attorney Gregory McGill. Jan. 12th, 2026. 30 minute consult. instantly,I knew this was not the right attorney for me or anyone for that matter. This was rushed and condescending and left me feeling r than before the call.He didn't care about me or he facts. zero guidance. the-worst!
January 12, 2026
Unprompted review
Reply from LegalMatch
Carol,
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Jessie at LegalMatch
I've been posting my discrimination…
I've been posting my discrimination story over and over again. I also uploaded some documents, but I'm still not getting the help that I need.
October 15, 2025
Unprompted review
Reply from LegalMatch
Dear Ms. Bauer,
You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty.
You might consider trying our paid subscription which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This subscription allows you to schedule unlimited 30-minute consultations for $49 each. To get more information about this option, just click the Talk to a Lawyer link inside your client dashboard.
Jessie at LegalMatch
LegalMatch WON'T HONOUR its guarantee to clients, impossible to contact
UPDATE: LegalMatch communicated with me briefly on LinkedIn, but when I persisted in asking them to fulfill their Satisfaction Guarantee and take the steps as outlined in their own Guarantee, they stopped messaging me. They only exist for the lawyers. They are as much as a scam as the lawyer I hired through their service.
ORIGINAL POST
When a lawyer I found via LegalMatch started scamming me, LegalMatch refused to honour their Satisfaction Guarantee (this review won't allow me to include the direct link to it, but it exists as of 2026, Jan 12).
It was almost impossible to find a way to contact customer service, but even when I did, nobody replied to my emails. I finally had to message them on LinkedIn, where they then stated that it's not their job to oversee individual lawyers.I wasn't asking them to oversee my scammy lawyer. I was asking for them to fulfill the promise they made to people who use their service
January 11, 2026
Unprompted review
Reply from LegalMatch
The first step of the satisfaction guarantee is for LegalMatch to reach out to your attorney and encourage them to resolve your issue. I have just confirmed that our customer support team has received the email you sent (just before Christmas) and initiated that process.
EDITED TO ADD: As we have explained, if you have a dispute with your lawyer that we are unable to help you resolve, you must contact the state bar association.
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