Leightons Opticians & Hearing Care - Marlow Reviews 65

TrustScore 5 out of 5

4.8

73 High Street, SL7 1AE Marlow, Buckinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Coming from The Netherlands i wondered how I could have my Lindberg eyeglasses repaired in the UK. I was lucky that Dan from Leighton opticians helped me with a professional repair on the spot. All w... See more

Company replied

Rated 5 out of 5 stars

My family have been going to Leightons in Marlow for more than ten years, even though there are plenty of other opticians closer to our home. The team is always so professional and friendly it is wo... See more

Company replied

Rated 5 out of 5 stars

It was brilliant thanks to Albert! Back in January he completely sorted out my new glasses after I bent them spectacularly, they were completely out of shape. Not only did Albert fix them, but he twea... See more

Company replied

Rated 5 out of 5 stars

Great experience at Leightons MARLOW. Really took care over helping me chose my glasses and fit them. Albert was very helpful and ensured my glasses fitted perfectly. Would recommend

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 73 High Street, SL7 1AE, Marlow, Buckinghamshire, United Kingdom

  • 01628477998

4.8

Excellent

TrustScore 5 out of 5

65 reviews

5-star
4-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First class service

Always great service, along with expert guidance and testing at Leightons.
I always feel in safe hands and reassured my eyes are being well cared for. The selection of frames is always fab and having worn glasses for most of my life, appreciate the care and time the team take to make sure you get something that is right for you.

September 20, 2024
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

We're thrilled to hear your positive feedback! It's fantastic to know that you feel safe and well cared for during your visits. We pride ourselves on our selection of frames and making sure you find the perfect fit. Thanks for choosing Leightons for your eye care needs, and we look forward to seeing you again next time!

Rated 5 out of 5 stars

Annual hearing test

Had my annual hearing test today and wax removed.
As usual Ash was extremely friendly and professional,
all finished in half an hour.

September 13, 2024
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

We're thrilled to hear about your positive experience during your annual hearing test with Ash! It's great to know you found the service friendly and professional. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Respect, courtesy, attentive and expert advice

Dan gave me all the time I needed and was focused on my satisfaction. His many years of experience helped me make an attractive and lasting choice for eyeglasses for a difficult prescription. He also ensured the quality of my finished glasses and insisted on first rate workmanship. I will come back again to this practice as everyone was professional and knowledgeable. Dan showed me courtesy and respect always. I felt
Valued. Many thanks to him.

June 1, 2024
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

We're delighted to hear that Dan provided such excellent service during your visit! Our team works hard to ensure our patients receive the best care possible, and it's wonderful to know that you felt valued and respected. Thanks for sharing your positive feedback!

Rated 5 out of 5 stars

Leightons Opticians in Marlow are Outstanding

Having recently moved to the Chiltern Hills area, I am so pleased to have found Leightons Insight Opticians in Marlow. What a fabulous team providing a highly professional, friendly and attentive service. Martin and Dan were incredibly knowledgable, helpful and went above and beyond giving me complete confidence and satisfaction - which is often missing at the larger companies. I experienced an outstanding attention to detail regarding my eye health and prescriptions for contact lenses and eyeglasses. They talked through the best options and helped me to find exactly the frames and lenses I wanted - all at very competitive pricing. My wife and I will definitely be returning and would highly recommend these opticians to anyone.

February 24, 2024
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

We're thrilled to hear about your fantastic experience at our Leightons Insight Opticians branch in Marlow! Martin and Dan are delighted to have been able to assist you with such care and attention. It's wonderful to know that you found the service highly professional and friendly. We appreciate your glowing recommendation and we look forward to welcoming you and your wife back!

Rated 5 out of 5 stars

Leightons Marlow, the place to go!

Professional advice, very good range of products and services, friendly team. Never been disappointed over the years.

May 31, 2024
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Marlow

Thank you so much for your kind words and for recognising our team's efforts to provide professional advice and services. We're thrilled to hear that you've been a satisfied patient over the years. Your continued support means a lot to us!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. A problem was dealt with promptly by Dan. Everyone in Marlow helpful and welcoming.

May 14, 2024
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Marlow

Thank you so much for your kind words! We are thrilled to hear that Dan was able to assist you promptly. Our team in Marlow strives to be helpful and welcoming to all our patients. We appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service at Leightons

Excellent service at Leightons. I was seen today by Rupi and Dan who I found to be informative, professional, friendly and gave me helpful advice. Enjoyed my visit!

May 3, 2024
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Marlow

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Rupi and Dan provided you with excellent service and valuable advice during your visit to Leightons. We appreciate your kind words and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very professional and friendly service.

I had a great experience at Leightons Marlow - the entire team were excellent. As a new customer, I had a full eye exam and sight test for glasses and contact lenses. Harpreet, Ed and Natalie were all really friendly and very professional.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer care from all the…

Fantastic customer care from all the team at Marlow. My lens replacement was not straightforward as I was reusing some very expensive horn frames. Really appreciate the attention and continuous handholding through the process.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Harpreet Brar

Excellent service provided by Harpreet Brar and all the team at Leighton’s Marlow. I recently had a medical emergency with my vision, phoned my local branch of Leighton’s (Marlow) - my call was received by reception in a very sympathetic manner and an urgent appointment was made for me to see an Optometrist on the same day. Subsequently I went to see Harpreet Brar who ran extremely thorough tests on my eyes, conducted in a very professional and caring manner. All turned out well, thank you, Harpreet and team at Leighton’s Marlow.

Maria R, Marlow, Bucks.

Harpreet Brar​
|
Optometrist

April 26, 2023
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Hi Maria,

Thank you for taking the time to share such a thorough review of your experience with our team in Marlow. We are delighted to hear just how promptly the team were able to get you in for an appointment, and that you were met with such thoughtful and professional care.

Rated 1 out of 5 stars

Contact lenses never arrive on time

Contact lenses never arrive on time, poor service

November 14, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for sharing your feedback with us, we are sorry you felt our services were not up to standard. Circumstances out of our control can delay the delivery, however, we do all that we can to ensure the timely delivery of your contact lenses.

Rated 5 out of 5 stars

Excelent service

I’ve been a customer of Leightons Insight Marlow for years and can’t recommend them highly enough, especially Martin for contact lenses. I recently purchased some new glasses and Tara provided excellent suggestions and advice on style and design.

September 14, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for your review and recommendation!

Rated 5 out of 5 stars

Thank you

I think the man was called Albert. He was so courteous to my elderly father who had sat on his glasses and needed them fixed pronto. Thank you for your lovely manner with customers - you really were the silver lining in a difficult day for us - you were on duty Sat 21 May in the afternoon

May 21, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for sharing your Father's recent experience with us, we are so pleased to hear that he was able to get his glasses fixed. The Marlow team will be delighted to read this!

Rated 5 out of 5 stars

Always a pleasure to visit Leightons in Marlow

Dropped into Leightons Marlow because my frames were crooked after a fall. The usually friendly excellent service - they were straightened and fit perfectly again.

May 4, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for sharing your recent experience with us, we are so pleased to hear that the Marlow team were able to get your glasses fitting perfectly again!

Rated 5 out of 5 stars

My hearing was greatly improved

My hearing was greatly improved when Leightons in Marlow removed earwax which another provider had failed to dislodge

March 30, 2022
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for your review, we're so pleased to hear that your hearing has improved following your wax removal appointment!

Rated 5 out of 5 stars

On International Women's Day

On International Women's Day , I loved the superb professional and caring service from Tara and the other ladies in the Marlow practice today.

March 8, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for taking the time to share this lovely review, the team will be so pleased to read this!

Rated 5 out of 5 stars

Amazing service and great with my autistic son

I took my 3 year old autistic son to Leightons in Marlow for his third pair of glasses in the space of 4 months. Initially, I went to Boots, where they gave him the wrong size and were inappropriate.

We were welcomed by Albert, who was friendly, approachable and put us at ease straight away. He was great with my son, taking his time to build rapport to allow glasses on his face. We talked through options that would be best. I left Leightons feeling confident and happy that we made the right choice. 2 days later the glasses were already back - such speedy service. We went back to Albert to check the glasses fitted correctly. Albert was his usual friendly, helpful self. We had such a great experience - it made what could have potentially been a stressful experience a calm, happy and memorable, one.

February 27, 2022
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for sharing such a detailed review of your son's recent experience with us at our Marlow practice. Albert will be so delighted to read your kind words!

Rated 5 out of 5 stars

Very good sight test and glasses to match

Very good sight test, and the glasses are comfortable, light and clear. Rapid turn round on the order.

November 30, 2021
Unprompted review
Leightons Opticians & Hearing Care - Marlow logo

Reply from Leightons Opticians & Hearing Care - Marlow

Thank you for your review, we really appreciate it!

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