I am a tourist her and i sat on my glasses the other night and they became degormed such that i saw two images with them. This morning, I went in your shop and was so grateful that Kevin was so polite... See more
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See what reviewers are saying
All the team are very welcoming, polite and friendly. Ear wax removal by Elenor was done professionally with care. I can now hear in both ears again. Additionally, I accidentally left my gl... See more
My wife and I would like to thank Amani for the fun and professional manner in which she gave us both during our hearing tests appointment`s Specially in the manner she explained the test process pu... See more
Company replied
First time I’ve visited Leightons and I have to say I was impressed. All the staff I met were helpful and friendly and in particular I have to commend Elenor who did my ear wax removal and hearing tes... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
12-14 Queen Victoria Street, RG1 1TG, Reading, Berkshire, United Kingdom
- 01189590055
4.8
Excellent
239 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff are awesome
All the staff are awesome, nothing is too much bother, special mention to Albert who always goes the extra mile.....over 8 years now. Cheers Leightons!
March 31, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your kind words and positive feedback! We're thrilled to hear about your fantastic experience with Albert and the team at Leightons. It's wonderful to know that you've been a happy customer for over 8 years. Cheers to many more years of great service ahead!
Went in to get my sunglasses fixed and…
Went in to get my sunglasses fixed and was helped by Kevin and Sabica.
They were super helpful and not only fixed my glasses but also could advised me on contract lens.
Will definitely recommend a visit.
March 29, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're delighted to hear that Kevin and Sabika were able to help fix your sunglasses and provide advice on contact lenses! Thanks for taking the time to share your positive experience.
We appreciate your recommendation and we look forward to welcoming you back at Leightons.
Great service
Great service, very pleasant practitioner Elenor For hearing service.
Helen Nowacka.
March 27, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear you had a great experience with Elenor at Leightons - she will be delighted to read your feedback. Thanks for taking the time to share your positive review!
Leightons Opticians Reading
I went to Leightons Reading for my annual eye test, eye inspection by a pleasant receptionist. Aruba gave me my eye test she very professional and courteous, the prescription did not need changing. Albert adjusted 2 pairs of my current glasses which made a great improvement, excellent service, thank you Albert. He also adjusted my husband’s glasses as he could see they weren’t sitting right. Leightons customer service goes above and beyond with an overall great service and would highly recommend Leightons Reading.
March 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about your positive experience at Leightons Reading! Aruba and Albert will be delighted to hear your feedback. Thank you for taking the time to share your thoughts, and we're delighted that you would highly recommend us. If you have any further questions or need assistance in the future, feel free to reach out!
Staff very friendly and helpful
March 14, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about the positive experience you had with our team at Leightons! Thank you for taking the time to share your feedback, it means a lot to us. If you ever need anything in the future, just let us know. We're here to help!
Great service and nice facilities!
Great service and nice facilities!
Elenor was very friendly and explained everything amazingly for my first visit for ear wax removal. Very quick service! Helped me out when I couldn’t get an appointment for another week elsewhere! Had a same day appointment.
March 11, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're delighted to hear that Elenor made your first ear wax removal experience so smooth and informative. We appreciate your feedback and look forward to assisting you again in the future!
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear that you had another positive experience with Elenor at Leightons! Thank you for taking the time to share your feedback. Elenor and the team will be delighted to hear your kind words. If you ever need anything in the future, just get in touch.
The staff attitude and the help from…
The staff attitude and the help from this guys was 10/10 thanks God there are still good people around in the world so the legacy of good continues
February 1, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about your positive experience with us! Our team will be delighted to hear your feedback. Thank you for taking the time to share your kind words.
My hearing appointment
The online booking, my actual appointment and the professional and friendly service I received was exceptionally good.
January 23, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear that you had such a positive experience with us! Our team at Leightons takes great pride in providing professional and friendly service to our patients. We're delighted that the online booking process and your appointment went smoothly. Thank you for sharing your feedback!
Elenor great and helped me to hear…
Elenor is great and helped me to hear again properly. Thank you for your help 🙏
January 16, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear you had such a positive experience with Elenor at Leightons! It's wonderful to know she was able to help you hear properly again. Thanks for sharing your feedback!
Great experience, will definitely be back
Every member of the team I had any interaction with were absolutely delightful. I strayed from my usual opticians, coming to Leightons instead, and had an eye test with Aruba, who was fantastic at efficiently finding out the best prescription for me, completing health checks, and giving great advice and answering my questions. She was really good at explaining everything she was doing, or about to do, whilst also being really speedy without it ever feeling rushed. The team members who greeted me at the desk and did my pre-appointment checks were also incredibly lovely. I absolutely hate choosing new frames but Albert couldn't have been better in supporting. He really put me at ease, listened so well to what I wanted, and showed me a number of frames which were all good and one was an outright winner. Albert was clearly so knowledgeable and was fantastic at making sure I chose the glasses I really liked rather than rushing me to make a decision or being pushy or sales-like in any way. He also made the process (which I have always previously hated) actually really relaxed and enjoyable as he was so easy to get along with and have a laugh with. I have also had another experience with Leightons Reading, getting ear impressions for earplugs with one of the audiologists who was also utterly lovely. Every member of the team is an absolute credit to the branch and I'm so pleased I booked in with them for my eye test this time round and will definitely be coming back. They also have different payment options and a care plan and all of these options are shared to you without you feeling the pressure to opt in to anything. I've been wearing glasses for about 16 years and have only previously been to various Specsavers branches and once to a Boots opticians and this experience was absolutely miles above any I've had before - thank you Leightons Reading!
January 11, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're absolutely thrilled to hear about your positive experience with us at Leightons Reading! The whole team will be delighted to hear your fantastic feedback. We're so pleased that you found our service to be miles above your previous experiences and that you felt supported throughout your visits.
Thank you for choosing Leightons, and we'll look forward to welcoming you back in the future!
Earwax removal
I went to have earwax removed. It was pretty compacted and Elenor had a tricky time getting it all out, but she persevered and tried different methods. She was understanding and caring when I started feeling queasy!
January 7, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled you had such a positive experience with us during your earwax removal appointment. It's great to hear that Elenor took such good care of you and helped you feel comfortable throughout the process. We'll be sure to pass on your kind words to her and the team. If you have any more questions or need further assistance, just let us know!
Elenor is super-friendly and explained
Elenor is super-friendly and explained, in detail, what was happening during my visit. Both ears are working perfectly since the visit to clear obstructive wax. Well worth the money.
January 7, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about your positive experience, thank you for sharing! Elenor and the team at Leightons are delighted that your ears are now working perfectly. If you need anything else, just let us know!
Excellent experience
Excellent experience. Staff were knowledgeable, professional and friendly. Good range of glasses and lenses. Glad I have moved to Leightons happy to recommend them.
December 17, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're delighted to hear you had an excellent experience at Leightons! Our team prides themselves on being knowledgeable, professional, and friendly. It's great to know you're happy with the range of glasses and lenses. Thanks for recommending us!
Amani was friendly and very…
Amani was friendly and very informative. Kept me well informed of the process and also gave me a hearing test at the same time
December 13, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear that Amani was friendly and informative during your visit. It's great to know that you felt well informed throughout the process. Thanks for sharing your positive experience with us!
Outstanding service Albert
Albert was friendly, welcoming, knowledgeable and extremely helpful.
He took great care explaining my options and made sure I made the right decision for my eye sight and my circumstances.
Thank you also for noticing a tiny screw was missing and for making my glasses as good as new. Excellent service - thank you
November 23, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about your positive experience with Albert at Leightons! It's fantastic to know he provided such attentive and helpful service, ensuring you made the right choice for your eye care needs. It's these little details that truly make a difference. We'll pass your lovely feedback onto Albert and the team. Thank you!
Professional service and kind staff
Professional service and kind staff, both as opticians and audiologists. Elenor was great as my audiologist in the Reading branch multiple times! Highly recommended optician/audiologist business.
August 22, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for the lovely review! We're thrilled to hear that Elenor provided you with such great service. Our team at the Reading branch will be delighted to hear your feedback.
We appreciate your recommendation and we're glad you had a positive experience with both our opticians and audiologists.
Very professional team
Very professional team. Manminder and Albert are 🔝🔝🔝
November 18, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear you had such a positive experience with Manminder and Albert at Leightons! Our team always aims to provide professional and top-notch service.
Your feedback means a lot to us. Thanks for taking the time to share your kind words!
Walk into the Reading branch and had…
Walk into the Reading branch and had frames I had from another vendor which needed adjusting, the welcome was warm and friendly and they did the adjustment without any hassle . 5 stars
November 18, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're thrilled to hear about your positive experience at our Reading branch! Our team at Leightons takes pride in providing excellent service, and we're delighted that they could help adjust your frames hassle-free. Thank you for your kind words and 5-star rating!
Leighton Opticians in Reading were…
Leighton Opticians in Reading were really professional and very helpful despite it being their rush hour. I 100% recommend them and will be going there for all my future eye tests and glasses. Thanks for all your help.
November 12, 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
We're delighted to hear about the positive experience you had at Leightons Opticians in Reading!
Our team always strives to provide professional and helpful service, even during busy times. It's fantastic to know that you'll be returning for your future eye tests and glasses.
Thanks for recommending us – we appreciate your feedback!
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