I am a tourist her and i sat on my glasses the other night and they became degormed such that i saw two images with them. This morning, I went in your shop and was so grateful that Kevin was so polite... See more
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See what reviewers are saying
All the team are very welcoming, polite and friendly. Ear wax removal by Elenor was done professionally with care. I can now hear in both ears again. Additionally, I accidentally left my gl... See more
My wife and I would like to thank Amani for the fun and professional manner in which she gave us both during our hearing tests appointment`s Specially in the manner she explained the test process pu... See more
Company replied
First time I’ve visited Leightons and I have to say I was impressed. All the staff I met were helpful and friendly and in particular I have to commend Elenor who did my ear wax removal and hearing tes... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
12-14 Queen Victoria Street, RG1 1TG, Reading, Berkshire, United Kingdom
- 01189590055
4.8
Excellent
239 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review and recommendation.
I went to Leighton’s in Reading for…earwax removal
I went to Leighton’s in Reading for overdue earwax removal treatment. The service was friendly and highly professional. Because it was overdue, it took a lot perseverance to get the wax out, which I really appreciated. I left being able to hear a lot better and will go next time rather sooner than I did this time. Overall, highly recommended!
February 16, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you very much for your review and recommendation, we really appreciate it!
Leightons Reading - Hearing Care
My visit to the Leightons hearing department was made welcoming by Elenor. She kept me informed during the procedure and gave helpful advice after.
February 7, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review, Elenor will be so pleased to read this!
Had an ear wax removal with Elenor and…
Had an ear wax removal with Elenor and had a great experience! She explained everything, was very thorough and knowledgable. I would highly recommend going to Elenor if you want to get it done !
February 8, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review and recommendation of Elenor, she will over the moon to read this!
Excellent Treatment and Staff
The whole experience of going to Leightons (my first time), was excellent from the moment of entering the Practice. The lady who conducted my ear wax removal, Elenor, was so very helpful, friendly and informative and who made this treatment much more relaxing for me (apart from me jerking once - not her fault at all, by the way, just an instinctive reaction!). I shall always be grateful to her and to the friend who recommended Leightons' service to me. I would highly recommend them and I shall certainly visit them again.
January 31, 2023
Unprompted review
Elenor was exceptional
Elenor was exceptional. Warm smile on greeting, thorough explanation of procedure and courteous throughout. Only reason 4 rather than 5 stars is the price (far more than local competitors) and the lack of a sound proof booth for the hearing test. I could hear loud voices from the room next door therefore missing some of the sounds on the test! I believe the Woodley branch has a sound proof booth - the Reading town centre store should definitely invest in one as a hearing test is inaccurate without one.
January 17, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your thorough review and feedback, we really appreciate it and take everything on board.
First Class …
Went to Leightons 24/01/2023 with an ear problem They fitted me in straightaway First rate and First Class service Thanks to all and in particular to Elenor
January 24, 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review, Elenor will be most pleased!
I expected the session to be half an…
I expected the session to be half an hour but due to how difficult it was to help me it took an hour and a half which the person I saw also took time out of her lunch break to help me and was determined. I can’t express how pleased I am with the appointment and I’d recommend it to anyone that needs this kind of treatment.
January 16, 2023
Unprompted review
Took the time
Elenor really took the time to give me great care and a comprehensive referral for my GP.
December 20, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for taking the time to share your experience with us, we really appreciate it!
Excellent customer service. Knowledgeable and friendly.
The Staff were very friendly and helpful. Elenor examined my blocked ears and cleaned them one hour before closing.
Excellent service. I hadn't made an appointment so it was especially great customer service.
December 1, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review!
Efficient wax removal
Elenor did an excellent job at putting me at ease, explaining the process and being careful but efficient. All wax removed and hearing test carried out quickly with no fuss. Thank you.
December 6, 2022
Unprompted review
Friendly
Eleanor, amazing friendly, lovely lady.
She was patient and kept going till all my wax was out.
Thank you so much!
Johnny
November 29, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review, Elenor will be most pleased!
Wax removal…
The young lady who looked after me in the audiology department was friendly reassuring and professional, excellent service
November 22, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for taking the time to share your experience with us, we really appreciate it!
Excellent Service
Would like to thank all the team at Reading, very welcoming and proficient and friendly
Special thanks to Aruba, she referred me for specialist and I was seen within 10 days
November 25, 2022
Unprompted review
Absolute legends!
Kevin and Candace are absolute legends! Went so far out of their way to ensure I received the correct discount for my lens subscription. Really impressed with their professionalism and care. Will never going back to Specsavers ever again!
November 23, 2022
Unprompted review
Elenor was excellent...
Eleanor was excellent...
Explained everything clearly and made me feel at ease throughout.
November 15, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you!
After many years of hearing problems
After many years of hearing problems, I find the answer in Leightons (Opticians) I had a few years with hearing aids supplied by a hospital where I had the ear wax partly removed but within some months returned for the same treatment. Recently my hearing has gotten so bad I thought I had gone deaf.
Now thanks to a nurse at the surgery we use who recommended Leightons I can hear again. Both Eleanor who I saw on 04/11/22 and Anabela saw on11/11/22 were professional, and friendly I certainly will be recommending them and if needed in the future will be return to Leightons.
November 4, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for taking the time to leave such a kind review and recommendation. We're so glad to hear that Eleanor and Anabela were able to help you hear clearer again and that you had a professional and friendly experience with us. We look forward to welcoming you back again in the future.
Really nice and thorough.
November 8, 2022
Unprompted review
Reply from Leightons Opticians & Hearing Care - Reading
Thank you for your review!
Incredibly professional
I have used Leightons twice, once to replace damage lenses in some sunglasses and more recently for hearing test and wax removal assessment. The service was incredible and so simple. If you have any concerns at all about your hearing you should trust Leightons. So professional
November 3, 2022
Unprompted review
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