Leishape Reviews 

210
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, most reviewers were unhappy with their experience overall. Many individuals expressed deep frustration regarding unresponsive customer service representatives and faced significant difficulties when attempting to process returns or secure monetary refunds for unwanted purchases. Furthermore, buyers frequently noted receiving merchandise featuring poor quality, inaccurate sizing charts, and designs that completely failed to match the online advertisements. However, some reviewers were happy with the comfortable fabrics and found certain items very practical and soft for daily wear. A few other people also felt that the support team handled necessary size exchanges very efficiently and smoothly without requiring complicated return procedures.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers find the items very comfortable, supportive,... See more

Quality

People report ambiguous experiences with quality, as while some reviewers praise the comfortable and... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers express satisfaction with... See more

Return policy

Customers consistently note negative experiences with return policy, reporting that support teams fail to... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The delivery took one month. When I sent a query, they did not respond. Now I am trying to get a refund and again they don't respond. Very disappointing experience. I would not recommend.

Rated 4 out of 5 stars

The bra is super comfortable, hols up my breasts and I have a nice cleavage. Not very sexy but very practical. Customer service was excellent and I will definitely order another one.

Rated 4 out of 5 stars

Good product (bras) but they are not worth the hype. Large cups need to be aware that your girls will flop out if you lean forward; when I explained this to them. That means -as always- having to re... See more

Rated 1 out of 5 stars

This company scams you! There are no refunds issued (even when they say ‘keep the goods , we’ll refund anyway). Very poor quality bras, nothing like they advertise and sizing is poor too. Customer ser... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

210 reviews

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1-star

No recent history of asking for reviews

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Replied to 13% of negative reviews

Typically replies within 1 month

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2.6

All reviews

(210)

211 reviews in the last 12 months

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Rated 2 out of 5 stars

Not worth it.

First off they sent me the wrong size. After I requested a return they sent me the right size without me having to send the wrong size back, which is why they get 2 stars instead of just 1.
The bra is soft, yes, but for larger breasts definitely not an option I would recommend. The straps are narrow and dig into the shoulders like any other mediocre bra so in the end, not comfortable at all. The ads showing these bras being used by women with larger breasts are definitely a misrepresentation.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scam! No order and no refund.

Order not received, company is not responding. I tried getting in touch via email and through the online form numerous times. It's a fraudulent company, I reported it to my bank for a chargeback.

Update: Allegedly, the company asked for my order number, which I provided and I STILL HAVEN'T HEARD BACK!!!

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

The bras were terrible, impossible to contact their customer service for return

The bras were terrible. I emailed them asking for my money back, they offered a replacement ("We would like to inform you that we have recently identified an issue with a small production batch that did not meet our quality standards."). I agreed to the replacement since I figured out they will not return the money. Since then they are ignoring me - no response to emails, phone number doesn't work, I am blocked to contact them via FB messenger, I cannot use their website contact form (my phone is in a wrong format no matter what I do). Please stay away from them, I am very upset.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company!

Do not purchase from this company!! I ordered a leishape Jelly-Sculpt™ Comfort Invisible Bra (L). The delivered product was not what I was expecting. The cup was too small and the band was too big, the straps too thin and no support at all!! Do not fall for their false advertising. And be warned, I am still waiting for instructions re returning this product. I have emailed them 4 times asking for the address to post the return and they have failed to give it to me. I think I will just have to write this purchase off as a total waste of money. I feel like a victim of fraud to be honest!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers and Liars

First thing first everyone, don't ever buy anything from them. They are scammers and liars. They sent me broken products. I've sent them my complaints. They told me to send them pictures of the products, I did plus all explanation and for 2 weeks they didn't answer. They ignored even I have followed up with them continuously. They are the worst company. I'm very disappointed. I will still chase them for the refund. Don't buy anything from them. I have given you my warning!

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL-Don't waste your money!

The bras are AWFUL! They come from China, which isn't made clear. It took over 3 weeks for my order to arrive. The bras are cheaply made, with no real support & and rise up exposing your boobs if you lift your arms up!
I've requested a full refund but heard nothing from them.
DO NOT WASTE YOUR MONEY!!!!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Products are nothing like presented on website

They did not send products looking anything like the ones on their website! When contacted they claimed there had been a production fault, but after my reply with wanting to do a reclamation with reimbursement (the bras are unwearable!) I got no response. Ive sent multiple emails and even reached out to them on their Facebook page - but nothing, and it has been several weeks now! Do not buy anything from this company!

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

It is totally a scam

It is totally a scam. The company ignores the request to refund the bra even though the bra is definitely not the same as advertised in the ad.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended at all

Not recommended at all. None of the three pairs of pants I ordered fit, and they smell strongly of chemicals. I followed the instructions on the return form. My emails are simply being ignored. I’ve already sent five emails and haven’t received a response—or only a generic one that doesn’t address my concern.
This totally looks like a scam to me, and it seems like they’re just not responding until the return period has expired… Unfortunately, you can’t send the items back without getting a response from them, because otherwise you don’t have an address.
Unfortunately, I don't see any way I can return the item and get a refund. I think it's totally disrespectful—and honestly, just plain embarrassing—for a company to do something like this.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Jelly sculp bras - still chasing my refund

I ordered 3 bras and they arrived within the stated delivery time. However, despite ordering two different sizes after measuring according to their guide, neither size fitted at all. The quality looked nothing like the pictures, flimsy material, not sure where the jelly sculpt is, and there’s no lift or hold at all. I contacted them to request the return and refund details. They said I may have received the wrong style and offered to replace them. When I said I didn’t want a replacement but to return and refund, I never heard from them again. I’ve emailed 3 times and had no reply. Still chasing 4 weeks later.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid! Ignored 12-minute cancellation and zero support despite the package being returned

I placed an order but quickly had second thoughts about the sizing and the overall quality of the website. I sent a formal cancellation request just 12 minutes after ordering. My request was completely ignored, and they shipped the item anyway.
Since then, I’ve watched their rating plummet from 3 to 2.6 stars in just two weeks, which only confirmed my initial suspicions.

Because they ignored my cancellation and stopped responding to my emails, I officially refused the delivery. The tracking confirms the package is already back at the sender's location. As requested by their support, I provided photos of the unopened and original package as proof. Since sending those photos, I have been completely ghosted.

I have filed a formal complaint with the Netherlands Authority for Consumers and Markets (ACM ConsuWijzer). I am now relying on Klarna to step in and ensure I get my money back (invoice cancellation).

Save yourself the trouble—this merchant does not respect consumer rights or their own customers.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ITEMS FROM LEISHAPE!

DO NOT BUY ITEMS FROM LEISHAPE!

The advertising it totally misleading, and the products they send are not actually the products they advertise. I ordered "jelly bras" from their website and what I received was nothing like the advertised product, it was a poor-quality bra with no jelly technology like described, and the bra is probably worth 5€ in total and not 30€ they sell it for.
I reached out to them immediately for a return of the items and a refund, and they offered EVERYTHING BUT a refund. They were sending me emails saying "we propose that you get to keep the product, and we refund you for 50% of your order amount". Upon stating that I have no use for their product since it's horrible and does not fit me and that I expect a full refund like their policy on their website states, they no longer responded to me at all. I have been writing them emails almost daily since then and I have gotten no response whatsoever.

It's been 16 days since I first requested a return and a refund and nothing has progressed since then. I think they are waiting for 30 days to pass so then they can say "oh it's past the 30-day money guarantee, you are too late and now we will not refund you anymore".

All in all, it was a HORRIBLE experience, horrible treating of the customers, very ignorant and just simply disgraceful.

I encourage you NOT TO ORDER from Leishape because they will deceive you!!!!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Minus stars if possible!!

Would give minus stars if it was possible. Ordered 3 jeans 3 bras and 1 pair of tights. The 3 jeans were poor quality and different sizing even though the same size was ordered for all 3. Also received incorrect colour for one of them. All 3 bras had damaged pads when received. Tights were ok quality but colouring was more black than vanilla. Will never buy from these again.

April 14, 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We’re very sorry to hear about your experience. From what we can see, we did not receive a prior support request regarding this issue, and we would have been more than happy to assist you immediately.

We recently identified a limited batch issue that affected a small number of orders, and we have already taken steps to resolve it and support all affected customers.

We would really appreciate the opportunity to look into your case and make this right for you. Please contact us at support@leishape.com with your order number, and we will assist you as a priority.

Kind regards,
LeiShape Customer Care Team

Rated 1 out of 5 stars

Leggings not as advertised

I ordered the vanilla and it was very dark; almost black. No amount of pulling or stretching made it look close to skin color as advertised. Very disappointing.

March 25, 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We’re sorry to hear that the product did not meet your personal expectations. We would like to clarify that color perception can vary depending on lighting, skin tone, and individual expectations.

That said, your case was already reviewed and fully resolved by our support team, and a refund was issued.

We always aim to ensure customer satisfaction and remain available for any further assistance.

Kind regards,
LeiShape Customer Care Team

Rated 1 out of 5 stars

This is terrible

This is terrible! Please never order from there—the ads on Instagram aren't real!! I received the bras and they don't fit at all; the material isn't what they claim either. I'll never order from there again. I just wasted €124. I bought three bras in 3XL (I wear a D cup), but they don't fit—they don't have jelly cups, nothing!!!!

April 9, 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We would like to clarify that a small production batch in the past did not meet our quality standards. As soon as we identified the issue, we immediately took action and offered replacements or refunds to all affected customers.

We have not been able to identify your order from this review, but we would be more than happy to resolve this for you.

Please contact us at support@leishape.com with your order number so we can assist you right away.

Kind regards,
LeiShape Customer Care Team

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