I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
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Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
Company replied
Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
Company replied
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
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4.5
Excellent
189 reviews
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Typically replies within 1 week
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Terrible experience - best avoided
Facilities generally good, but I had a very poor experience with this gym when it came to trying to cancel my gym membership. Their sharp practices are quite frankly appalling and somewhat suspect. I was utterly shocked at their poor approach and attitude towards customers. Best avoided by a large margin.
August 15, 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Sorry for the delay in responding to you. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions. https://www.leisurecentre.com/termsandconditions in relation to default fees and the cancellation policy, we do also provide a cancellation phone number. Our central team is available Monday - Friday 08.00-18.00. If you would like to return to the gym, please do not hesitate to reach out via email to leisure.escalations@parkwood-leisure.co.uk and I would be happy to offer you a free month.
One star
One star, if there is anything lower than that it's for the one in Erith. You will regret joining them. Lack of equipment, unhelpful staff. The " managers" have no idea what they are doing and the closing time is ridiculous. I don't think there is a point explaining everything in details, but it's not worth it at all.
July 10, 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Sorry for the delay in responding to you. I am sorry to hear about your negative experience at our Erith location. I understand that you are frustrated with the lack of equipment, unhelpful staff, and closing time. I want to assure you that we take your concerns seriously and I hope that you will give us another chance to show you that we are committed to providing a positive experience for all of our members.Please do not hesitate to reach out via email to leisure.escalations@parkwood-leisure.co.uk and I would be happy to look into this in more detail. Thank you in advance. Sara
Poor customer service
My experience with Parkwood Leisure has been extremely disappointing. Their customer service is shockingly poor—they consistently ignore documents I’ve sent over, fabricate false claims about contract start dates without providing any proof, and demonstrate unprofessional behavior. It feels like they are attempting to extract money from a terminated contract unfairly. I would caution others to be wary of their practices and consider alternative options for leisure services.
Additionally, Equipment in the gym area is broken and not fixed for weeks.
Air conditioning isn’t working for over 2 months now.
Steam room never worked but said they will eventually repair it.
Jacuzzi is now broken as well.
When you enter the health suite it smells like pee. Even other people noticed this distinct smell.
Rowers need a replacement as you can’t change the resistance at all.
July 8, 2024
Unprompted review
Reply from Leisure Centre
Thank you for reaching out to us. I apologise sincerely that your enquiry was not responded to in a timely manner.
Excellent team
Excellent team. New timetable if you work early. I managed to attend early morning to kettlercise, feeling grate rest of the day
May 7, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about the team. I'm glad to hear that the new timetable is working well for you and that you're able to attend early morning Kettlercise. I know that can make a big difference in how you feel for the rest of the day. Keep up the great work and thank you for your loyalty and support!
unfortunately are old Leisure Centre…
unfortunately are old Leisure Centre here in Barnstaple was knocked down as it was old and had at its best years, and replaced with this new one, I remember many years of family visits to the old Leisure Centre with diving boards and plenty of swimming room, unfortunately this new one has a much smaller pool and mainly designed for sports swimming, giving a ever growing town left with no family swimming facility for at least 8 miles away, such a shame we are so behind the times here for family entertainment...
May 9, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your recent feedback regarding the old Leisure Centre in Barnstaple. I understand your disappointment that the old facility was replaced with a new one.
We are pleased to report that participation figures have increased by 94% at the new site in its first full year. We have also added family floats, mats sessions, and large inflatable sessions to cater to families better. Additionally, the movable floors in both pools allow us to diversify our program and accommodate a wider range of patrons.
Furthermore, the new Leisure Centre combines with the tennis and football pitches, bringing various sporting activities under one roof. We hope these changes will make the new centre a more enjoyable place for families to visit.
Thank you for your feedback. We appreciate your input and will continue to strive to improve our services.
Staff ate always cheerful
Staff ate always cheerful, encouraging, enthusiastic and serve with a smile! Well done Team Hutton Moor.
May 2, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about our staff. We are so proud of our team and their dedication to providing excellent service to our members. We will be sure to pass on your compliments to them.
Thank you again for your feedback and for being a loyal valued member with us.
Great variety of classes
Great variety of classes, virtual + instructed. All staff members are friendly, helpful, and motivating. Behind the scenes maintenence team are effectively keeping the centre clean and running smoothly.
May 10, 2024
Unprompted review
Reply from Leisure Centre
I am glad to hear that you are enjoying the variety of classes, both virtual and instructed, and that you find all the staff members to be friendly, helpful, and motivating. I will be sure to pass your compliments on to the team. I am also pleased to hear that the behind-the-scenes maintenance team is effectively keeping the centre clean and running smoothly. Their hard work is often overlooked, so I appreciate you taking the time to mention it.
Thank you for your feedback. We are always looking for ways to improve, and your comments are very helpful. We will look forward to seeing you in the centre again soon Peter. May I take this opportunity to thank you for your loyalty at Hutton Moor Leisure Centre, it is very much appreciated.
Well run centre with friendly helpful…
Well run centre with friendly helpful staff.
May 9, 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to share your positive review of our company. We appreciate your feedback and are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and we are committed to providing our customers with the best possible service. We will continue to work hard to maintain the high standards that you have come to expect.
Thank you again for your support. We look forward to serving you again in the future.
Staff are helpful and friendly
Staff are helpful and friendly. The pool is a good temperature and well organised.
It would be good if there were more showers with cubicles.
May 8, 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to share your positive review of our company. We appreciate and value your feedback and are delighted to know that you had a great experience with us. We will continue to work hard to maintain the high standards that you have come to expect. If you would like me to investigate your suggestion in relation to the shower cubicles, please could you reply with the name of the local Leisure Centre in which you are a member of. Thank you again for your support. We look forward to seeing you again soon.
Reply from Leisure Centre
Thank you for your kind feedback. We are glad you enjoyed your classes and found our staff to be friendly and helpful. We appreciate your support and look forward to seeing you again soon.
Great equipment and friendly…
Great equipment and friendly atmosphere. But please turn your air-conditioning on its so hot in the gym, especially the weights area!
May 8, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your feedback about our gym equipment and the friendly atmosphere. We're glad to hear that you're enjoying your workouts with us.We apologise for the inconvenience caused by the air conditioning. We understand that it can be uncomfortable to work out in a hot environment. Please can you let me know which local Leisure Centre you are referring to so I can raise this with the management team.We appreciate your support and look forward to seeing you again very soon.
Great choice of gym and classes
Really pleased with the facilities at the centre ,the classes and instructors are very professional , every class is beneficial and fun .
May 9, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about our facilities, classes, and instructors. We are delighted to hear that you are enjoying your experience with us. We strive to provide a welcoming and supportive environment where our members can improve their health and well-being.
We really appreciate your feedback and will continue to work hard to provide the best possible experience for our members. We will look forward to seeing you in the centre again soon.
Fantastic!
Since I moved to Nailsea 10 years ago Scotch Horn Leisure Centre has changed my life for the better. I survived a stroke in 2016 and the team there has been unbelievable as regards my recovery and rehabilitation. All of the staff are fantastic and very professional. The facilities at the centre are good and regularly improved. I cannot praise the centre enough.
May 9, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about Scotch Horn Leisure Centre. We are delighted to hear that the team has been so supportive of your recovery and rehabilitation. We are committed to providing a welcoming and inclusive environment for all our members, and we are pleased that you have found the facilities and staff to be so helpful.
We really appreciate your feedback John and will continue to strive to provide the best possible experience for all our members. Thank you for your loyalty and support.
Good facilities, too many limitations
The gym and the staff are lovely. Swimming is a constant frustration! 8 lanes are frequently reduced to 6 lanes, claiming staff shortage, meaning all swimmers have to change lanes. A daily occurance, leaving swimmers frustrated and annoyed. Several showers are now out of action on poolside and in the changing area. The price to take children swimming has risen to £5:30…..a lot more than many leisure centres. There is no senior prices, surely this should be encouraged to make it more affordable for elderly folk. All that said, the staff are lovely, and always respectful. All in all good facilities with too many limitations.
May 9, 2024
Unprompted review
Reply from Leisure Centre
Thank you for your feedback about our facilities. We appreciate your positive comments about the overall quality of our facilities, but we understand that you have some concerns about the limitations which I will raise with the management team at Tarka Leisure Centre.
We are always looking for ways to improve our services, and we will take your feedback into consideration. We hope that we can continue to provide you with a positive experience in the future.
Reply from Leisure Centre
I'm so glad to hear that you're enjoying your experience with us! We're committed to providing our members with great people and good classes, so it's wonderful to hear that we're meeting your expectations.
If you have any questions or suggestions, please don't hesitate to reach out. We're always looking for ways to improve. Thank you for your loyalty and support.
Thanks to Lisa.
Hi, came in today for fitness class. On way out decided to join over 60's membership with a friend. Your lovely Lisa really helped us and it was really appreciated. Thank you Lisa, your doing a great Job 👍
April 26, 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to post this lovely review! Your feedback is very much appreciated. I will be sure to pass your feedback onto the management team at Sidcup Leisure Centre who can then nominate Lisa in our "staff member of the month" rewards scheme. Have a lovely weekend and we hope to see you and your friend at the centre again very soon.
Impossible to cancel membership via app…
Impossible to cancel membership via app or website. You need to call during office hours. Cancel the direct debit and be prepared for the non refundable £20 charge and if unpaid within 7days another charge of £20 will be added. Appealing customer service! Ripoff company !
April 15, 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. I am sorry for any frustration caused. We do aim to be as transparent as possible within our terms and conditions which are agreed to when joining. However, I do understand that these can sometimes be overlooked so I have added a link here for your reference. https://www.leisurecentre.com/termsandconditions.
You can contact our central team Monday - Friday 08.00-18.00 on 01905 969619. Alternatively, you can send an email at any point to leisurecentre@servicetsg.com and the team will respond within 3 days. A cancellation form is on our Leisurecentre.com website. https://www.leisurecentre.com/contact-us. Just select the centre and the enquiry type which is listed as "cancelling my membership". I hope this information helps.
Ridiculous policy at Irlam and Cadishead Leisure Centre
We have booked a badminton court for one hour with membership & paid for an hour extension, since we are playing for more than 1 hour we have 8 people taking turns so when 4 are playing badminton 4 can have a rest to recover. When we walked pass the entrance there was a male staff restricting us saying only 4 people are allowed to go into the badminton court area, the other 4 will have to stay in cafeteria and wait. It is just nonsense of how inflexible this policy is, we ended up paying for an extra court in the 2nd hour.
During the game we noticed the first court there were 6 people at the court (we have a photo proof) 4 playing and 2 were sitting (1 adult + 1 child), however there were no staff restricting their entrance nor speaking to them or give them warning. Don’t want to bring up the line of discrimination but the different attitude from the staff made the entire experience extremely awful, which the group regretted obtaining membership with the leisure centre.
We are regular intermediate badminton players and we have been playing in a numerous of other leisure/sports centre, we tried to come to Irlam on a weekly basis but now we are planning to move to another location for our weekly badminton games unless this so-called policy got changed.
April 10, 2024
Unprompted review
Reply from Leisure Centre
Thank you for leaving a review. Unfortunately Parkwood Leisure do not manage this Leisure Centre. It is managed by Salford community leisure and below is a contact link for them. Good luck in resolving your complaint. https://salfordcommunityleisure.co.uk/contact/
Cancelling a membership is a struggle
Cancelling a membership is a bit of a mare - at the outset they offer a flexible membership @ £45/m (with one month advance notice to terminate) or £39.50/m for 12 months (locked in for 12 months at a time). Joining is a breeze and can be sorted in minutes at the front desk and the membership is practically instant "here's your card . . ".
Now try terminating as I needed to following the need to undergo an operation that will take me out of any training for about 10 to 12 weeks.
Front desk can't deal with terminations - that's a head office function. Good luck getting through.
When I did speak to a member of staff I was offered a deal whereby I could suspend my membership for up to 6 months, and that would cost me £5/m.
Here's the kicker - to have that "deal" I'd get nothing other than I can then take up my place as a full member when needed. But, seeing as they are for ever fishing for new members, therefore no waiting list, that makes no sense at all.
After a bit of to and fro, my membership will end 30 April 2024 - having read another review where someone else was getting out, they complained that after their membership had ended, the firm running this stuff still took money via a Direct Debit - I told them that I was not going to run that risk and would, in advance of the end date, kill off my Direct Debit - get this - in doing that (I have now done that), I've been advised that it could mean their system might overwrite the termination, thus my membership wouldn't end. To which I replied "should your system throws a hissy fit and overrule the cancellation, then good luck getting any money out of me – that won’t happen"
It really ought to be easier.
April 9, 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions and I do understand that these are sometimes overlooked when joining . https://www.leisurecentre.com/termsandconditions. The cancellation and freeze process is outlined in the terms and conditions and we also notify members of the cancellation contact phone number which is 01905 969619. You can also complete a cancellation or freeze request form which is located on our Leisurecentre.com website. https://www.leisurecentre.com/contact-us
I would be more than happy to investigate your case and freeze your membership for you rather than pursuing your cancellation. For me to do this for you, could you please email me with your full name and date of birth and the leisure centre which you joined. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance, I look forward to receiving your email so I can assist further. Sara
Adwick leisure centre gym is getting…
Adwick leisure centre gym is getting worse for cleanliness in the gym changing room area
The toilets are filthy a strip of muck going all along the bottom of the walls from the tiles,the toilets never seem to get cleaned with a awful stench of urine,the showers are in a state of disrepair
They have a hairdryer which was sounding broken for 3 months now there is a not working sign on it along with a pair of straighteners with a not working sign on them both of which have been like that for just over a month
When I complain to downstairs they just say we will look into it which they don't seem to be doing anything about
March 19, 2024
Unprompted review
Reply from Leisure Centre
Unfortunately we do not manage this Leisure centre so I am unable to investigate your complaint. You could try and reach out to Doncaster Leisure trust who manage this facility. They have a chat box on this link https://www.dclt.co.uk/about-dclt/about-the-trust/ Good luck with escalating your feedback.
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