Sent out straight away but shame Evri was not good at delivery but could not fault Leisure Depot
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Review summary
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So pleased I used this Company. Right from the start, Website was clear with all the information needed. Courier information was provided and item came earlier than expected. All in all ,... See more
I was kept informed at all times about dispatch and delivery day & time. Very pleased with the service I've received all this at a good price tgankyoh
Great product. Good price. Only downfall was Courier gave us a date for delivery but it never came until the next day.
Company details
About Leisure Depot
Written by the company
At Leisure Depot, we take pride in curating a handpicked selection of top-notch outdoor leisure products from your favorite brands. Whether you're an avid camper, a motorhome enthusiast, or simply love spending time outdoors, we have something special for you.
Discover our extensive range of leisure products, including Fiamma Awnings, perfect for providing shade and comfort on sunny days. Create your private oasis with our Privacy Rooms, designed to enhance your awning experience and ensure you have your own personal space.
For camping enthusiasts, we offer a variety of Coleman Tents in different sizes, accommodating 2, 4, 6, or 8 people – the perfect retreat for your outdoor adventures.
Safety and accessibility are our top priorities. Explore our collection of Motorhome Safety Products, including durable aluminum steps and plastic steps that offer stability and ease of use. We also have an array of double and single steps to suit your specific needs.
Securing your leisure vehicle is crucial, which is why we provide a range of reliable Security Products. Keep your motorhome protected with our Steering Wheel Locks, Wheel Clamps, BC Locks for pedals, and more, providing you with peace of mind wherever you go.
We are committed to delivering exceptional customer service and ensuring you find the perfect products for your outdoor needs. Our team is always here to assist you in making the right choices and turning your leisure time into unforgettable experiences.
Contact info
Benedict Court, Southern Avenue, HR6 0QF, Leominster, United Kingdom
- 01568 620062
- sales@leisuredepot.co.uk
- leisuredepot.co.uk
4.6
Excellent
1K reviews
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Hasn’t replied to negative reviews
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Avoid this company…..sell items they…
Avoid this company…..sell items they don’t have….state delivery in 2/3 days….after a week item not shipped Ignore emails asking for refund !!!!
July 9, 2024
Unprompted review
Reply from Leisure Depot
Dear customer,
Thank you for bringing this issue to our attention. We sincerely apologise for any inconvenience you have experienced.
We aim to maintain accurate stock levels and prompt delivery, and we regret that in this instance, we have not met your expectations. Additionally, it's concerning to hear that your communications have not received a response. This is not the standard of service we strive for.
We would like to resolve this matter swiftly for you. Could you please contact us directly with your order details at your earliest convenience? This will help us locate your order in our system and address your concerns appropriately.
Thank you for your patience, and we look forward to resolving this issue to your satisfaction.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that your order was delivered on time and that you were pleased with the service. We strive to maintain reliability and customer satisfaction, and your feedback is greatly appreciated.
We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that the item met your expectations and arrived promptly. Your satisfaction is very important to us, and we're thrilled we could provide the service you were looking for.
Thank you for choosing us and we look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you found the right product in stock with us and that it was delivered in good time. We strive to maintain a reliable inventory and to ensure swift delivery to meet our customers' needs.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Customer service has been outstanding
Customer service has been outstanding. We purchased a Fiamma 360 box and it was dispatched the next day and delivered within 48 hours of ordering.
Thank you so much to the lady I spoke to at leisure depot. You're a star ✨
July 2, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you had an outstanding experience with our customer service and that your Fiamma 360 box was dispatched and delivered so promptly. It's wonderful to know that our team member was able to assist you effectively and make a positive impact on your experience.
We truly appreciate your kind words and feedback. We'll be sure to pass your thanks on to the lady you spoke with – she'll be delighted to hear she made such a difference!
We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Great price and availability
My Thetford chemical loo was broken and these parts allowed me to keep using it rather than binning the cassette. Getting this off the shelf was ideal. Prompt delivery so excellent service
June 23, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that we could provide the necessary parts for your Thetford chemical loo, helping you maintain its usability without needing to replace the entire unit. It's great to know that you found our prices favorable and our delivery prompt.
We appreciate your feedback and are pleased to have provided you with excellent service. We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
We needed a single wing mirror for when…
We needed a single wing mirror for when we tow our caravan, after losing one on our last trip out. Most places sell in pairs. Thankfully Leisure Depot also sell them singly. Item as described, competitive price, delivered promptly. Thankyou
July 1, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're glad to hear that we could provide you with the single wing mirror you needed for your caravan, especially when it's hard to find them sold individually. It's great to know that the item met your expectations, was competitively priced, and delivered promptly.
We appreciate your feedback and are here to help with any future needs you might have. Thank you for choosing Leisure Depot.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you experienced excellent delivery service, receiving your order the very next day. We always strive to exceed expectations with our delivery speed.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you found our pricing satisfactory and were pleased with the quick delivery. We strive to provide great value and efficient service to all our customers.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Item sent and delivered as promised
Item sent and delivered as promised . High quality sun lounger
June 23, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that your sun lounger was delivered as promised and that you are satisfied with its quality. We strive to ensure that our products meet the high standards our customers expect.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you found the purchasing process easy and were pleased with our pricing and delivery efficiency. We strive to provide a seamless experience for all our customers.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Quest Elite Naples Pro sun lounger
Great product at a very reasonable price. Delivery was as stated when ordered.l
June 29, 2024
Reply from Leisure Depot
Thank a lot for your 5-star review!
We're delighted to hear that you are pleased with your Quest Elite Naples Pro sun lounger and found our pricing reasonable. It's great to know that the delivery met your expectations as well.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you experienced great service with us. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Very fast shipping 5*
June 28, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you were pleased with the fast shipping. We strive to ensure our customers receive their orders as quickly as possible.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Caravan pump.
We thought when we bought our pump it would be delivered in two working days, it's now Thursday and still no sign off it ☹️
June 28, 2024
Reply from Leisure Depot
Dear customer,
Thank you for your feedback and for bringing this to our attention.
We sincerely apologise for the delay in delivering your caravan pump. Due to the order being placed just after our cut-off time on Friday, it was not dispatched until Monday, and unfortunately, it experienced further delays which were not anticipated.
We understand that you expected delivery within two working days, and we are sorry for any inconvenience caused by this delay. According to our records, your pump is scheduled for delivery, Thursday the 4th, at 2 PM. We hope this aligns with the latest update you have, and the item arrives as scheduled.
Please let us know if there is anything else we can do to assist you further, and thank you for your patience and understanding in this matter.
Best Wishes,
The Leisure Depot Team
Product was as described
Product was as described, a fair price and came just a day after we were notified it was coming but very pleased with our experience. thank you
June 28, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that the product met your expectations and was delivered promptly. It's great to know you found the pricing fair and that your overall experience with us was very pleasing.
We appreciate your feedback and thank you for choosing us. We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Highly recommended
Ordered 2 chairs on Friday and they were delivered on Monday, with excellent updates. We had a small issue which they responded to really quickly. Highly recommended.
June 28, 2024
Reply from Leisure Depot
Thank you for your 5-star review and for recommending us!
We're thrilled to hear that your chairs arrived promptly and that you were kept well-informed throughout the delivery process. We're also glad to know that we could address the small issue you encountered quickly and to your satisfaction.
We appreciate your feedback and are grateful for your high recommendation. We look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Liars & inflated prices on some items
Called to check an item was physically in stock, was assured 100% that it was in their warehouse & wouldn’t be ordered from the manufacturer as I already knew they were stock out & back orders. Placed the order, which was approx £100 more expensive than RRP, I accepted this as I needed the item & paid extra for express delivery. 48h later and several emails sent - sorry we don’t have in stock. Caused problems & ultimately ruined a planned trip - so wouldn’t use these again
June 26, 2024
Reply from Leisure Depot
Dear Mark,
Thank you for taking the time to share your experience and feedback.
We sincerely apologise for the discrepancies and inconvenience you faced regarding the stock availability and pricing of your item. It's clear we fell short in delivering the level of service you expected and deserved, particularly after being assured of the item's availability.
We are taking immediate steps to investigate how this miscommunication occurred and to ensure it does not happen again. Our goal is to provide accurate information and transparent pricing, and it's evident we need to do better.
Regarding the issue with the stock and the impact it had on your plans, we are truly sorry. We understand how frustrating this must have been and apologise for any disruption caused to your trip.
Please allow us to make this right. We would like to discuss this matter further with you and see how we can resolve the situation to your satisfaction. Could you please contact our customer service team at your earliest convenience? We are committed to ensuring that your concerns are addressed and would appreciate another chance to earn your trust.
Again, we apologise for your experience and thank you for your patience and understanding.
Best Wishes,
The Leisure Depot Team
The delivery was quick & within the…
The delivery was quick & within the timescale promised. Quite extensive assembly required which wasn't anticipated but nothing we couldn't handle.
Unfortunately the packaging was punctured in transit & the back of the seat frame was slightly scratched but not sufficient to warrant a return. This was down to the carrier not Leisure Depot.
June 15, 2024
Reply from Leisure Depot
Thank you for your 4-star review and for sharing your feedback.
We're pleased to hear that the delivery was quick and within the promised timescale. We're sorry to hear about the unexpected assembly required, but glad that it was manageable.
Regarding the packaging issue, we sincerely apologise for the inconvenience caused by the puncture and the scratch on the seat frame. While it's unfortunate that this occurred due to the carrier, we appreciate your understanding.
Thank you for bringing this to our attention, and for your patience and understanding. We are committed to providing a better service moving forward.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you were pleased with our pricing and the quick delivery. We strive to provide great value and efficient service to all our customers.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
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