Sent out straight away but shame Evri was not good at delivery but could not fault Leisure Depot
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Review summary
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Reviews shaping this summary
So pleased I used this Company. Right from the start, Website was clear with all the information needed. Courier information was provided and item came earlier than expected. All in all ,... See more
I was kept informed at all times about dispatch and delivery day & time. Very pleased with the service I've received all this at a good price tgankyoh
Great product. Good price. Only downfall was Courier gave us a date for delivery but it never came until the next day.
Company details
About Leisure Depot
Written by the company
At Leisure Depot, we take pride in curating a handpicked selection of top-notch outdoor leisure products from your favorite brands. Whether you're an avid camper, a motorhome enthusiast, or simply love spending time outdoors, we have something special for you.
Discover our extensive range of leisure products, including Fiamma Awnings, perfect for providing shade and comfort on sunny days. Create your private oasis with our Privacy Rooms, designed to enhance your awning experience and ensure you have your own personal space.
For camping enthusiasts, we offer a variety of Coleman Tents in different sizes, accommodating 2, 4, 6, or 8 people – the perfect retreat for your outdoor adventures.
Safety and accessibility are our top priorities. Explore our collection of Motorhome Safety Products, including durable aluminum steps and plastic steps that offer stability and ease of use. We also have an array of double and single steps to suit your specific needs.
Securing your leisure vehicle is crucial, which is why we provide a range of reliable Security Products. Keep your motorhome protected with our Steering Wheel Locks, Wheel Clamps, BC Locks for pedals, and more, providing you with peace of mind wherever you go.
We are committed to delivering exceptional customer service and ensuring you find the perfect products for your outdoor needs. Our team is always here to assist you in making the right choices and turning your leisure time into unforgettable experiences.
Contact info
Benedict Court, Southern Avenue, HR6 0QF, Leominster, United Kingdom
- 01568 620062
- sales@leisuredepot.co.uk
- leisuredepot.co.uk
4.6
Excellent
1K reviews
Hasn’t replied to negative reviews
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prompt arrival and product good and a…
prompt arrival and product good and a fair price.
July 11, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that your order arrived promptly and that you are satisfied with the quality and pricing of the product. Our goal is always to provide great value and service.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you experienced great service. We strive to consistently provide our customers with the best possible experience.
We appreciate your feedback and look forward to serving you again soon.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you experienced great service. We strive to consistently provide our customers with the best possible experience.
We appreciate your feedback and look forward to serving you again soon.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you were pleased with the product and pricing, and that your order arrived the next day. We strive to provide excellent service and quality products at competitive prices.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you found our online shop easy to use and were satisfied with the speedy delivery. It's wonderful to know that everything met your expectations without any issues.
We appreciate your feedback and look forward to serving you again.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Hi Alan,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delay in receiving your order. We understand how frustrating this must be for you.
We want to assure you that your order was dispatched promptly the following day after you placed it. Unfortunately, it appears that there has been an issue with Royal Mail handling your package, which we are actively addressing to ensure you receive your order as soon as possible.
We value your satisfaction highly and are disappointed that we didn’t catch this delay sooner. We are closely monitoring this situation and are in contact with the courier to rectify this issue swiftly.
Once your order has been successfully delivered, we would be grateful if you could reconsider your review, reflecting on our efforts to resolve this matter to your satisfaction. Your feedback helps us improve and ensures that we maintain a high standard of service for all our customers.
Thank you once again for your understanding and patience. Please feel free to reach out directly for any further updates or assistance.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you were pleased with the quick dispatch and delivery of your order. We strive to ensure our service is efficient and meets the expectations of our customers.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Ordered and delivered almost the next…
Ordered and delivered almost the next day . Well done
July 9, 2024
Reply from Leisure Depot
Thankful for your 5-star review!
We're thrilled to hear about your positive experience with the quick delivery of your order. Our team works hard to ensure fast and efficient service, and it's wonderful to know we hit the mark for you.
We appreciate your feedback and look forward to serving you again.
Best Wishes,
The Leisure Depot Team
Brilliant service even better customer…
Brilliant service even better customer service, my item was sent out and received on time only to find it had a fault, contacted customer services and they sent out a new one that day and I received it the next day, keep that service up and you will have lots if happy customers 👍🏻
July 9, 2024
Reply from Leisure Depot
Thank you for your 5-star review and for sharing your positive experience!
We're delighted to hear that you were satisfied with our service and especially with how our customer service team handled the situation with your faulty item. Ensuring a swift and satisfactory resolution is crucial to us, and it's great to know we met your expectations.
We appreciate your encouragement and will definitely continue to uphold our standard of service. We look forward to serving you again and keeping you among our many happy customers.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you found the best price with us for the Elsan Blue, and that everything arrived on schedule. Ensuring our customers receive great value and timely delivery is a top priority for us.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
CampingGaz Vertical Roaster
Great roaster. Great price. Prompt delivery. And it doesn't fall apart like ceramic roasters from other websites.
More than happy.
10/10
July 8, 2024
Reply from Leisure Depot
Thank you for your fantastic 5-star review!
We're thrilled to hear that you are more than happy with your CampingGaz Vertical Roaster. It's great to know that the product's quality, price, and the promptness of delivery met your expectations.
We appreciate your feedback and are glad that you had a positive experience with our product compared to others. We look forward to serving you again and continuing to meet your expectations.
Best Wishes,
The Leisure Depot Team
Good efficient and friendly service
Good efficient and friendly service. Unfortunately the item ordered was not suitable for our application and item was returned.
June 29, 2024
Reply from Leisure Depot
Thank you for your 5-star review and for sharing your experience!
We're pleased to hear that you found our service efficient and friendly. We strive to make every interaction with our customers a positive one. We're sorry to hear that the item was not suitable for your needs, but we're glad that the return process was hopefully smooth.
We appreciate your feedback and hope to serve you again in the future with a product that better fits your requirements.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you had a fantastic experience with our service. We strive to provide exceptional service to all our customers, and it's wonderful to know we've succeeded.
We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Ontime and exactly as ordered
June 29, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that your order arrived on time and exactly as you expected. Meeting our customers' expectations is what we strive for, and it's great to know we achieved that with your order.
We appreciate your feedback and look forward to serving you again.
Best Wishes,
The Leisure Depot Team
GOOD PRODUCTS AT A GREAT PRICE…
GOOD PRODUCTS AT A GREAT PRICE DELIVERED PROMPTLY. SERVICE WORTH RETURNING FOR.
July 7, 2024
Reply from Leisure Depot
Thank you for your enthusiastic 5-star review!
We're thrilled to hear that you're satisfied with the quality and pricing of our products, as well as the promptness of our delivery. Providing excellent service is our top priority, and your feedback reaffirms the hard work we put in every day.
We're delighted that you would consider returning, and we look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Colman Shelter
I saw this company for fill orders for the Colman shelter for Decathlon so brought directly from them saving £20! easy to order and swift delivery, great service.
June 27, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you found the process of ordering from us straightforward and that you were pleased with the swift delivery. It's great to know that you were able to save money while still receiving the service you deserve.
We appreciate your feedback and are thrilled that you had a positive experience with us. We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you are pleased with the product and our service. Ensuring our products are well-packaged, delivered quickly, and priced fairly is important to us, and it's fantastic to know we've met your expectations.
We appreciate your feedback and thank you for choosing us. We look forward to serving you again in the future.
Best Wishes,
The Leisure Depot Team
Good quality portable bbq at a very…
Good quality portable bbq at a very competitive price. Ridiculously quick delivery - next day! Super impressed. Putting it together took a while as the instructions are purely diagrams but if you concentrate and use a bit of common sense you should be ok.
July 4, 2024
Reply from Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you are impressed with the quality and price of the portable BBQ, and that the delivery exceeded your expectations. We aim to provide excellent service and swift delivery, so it's wonderful to know we hit the mark for you.
We appreciate your feedback regarding the assembly instructions and will certainly look into making them more user-friendly. Your insights are valuable to us as we strive to improve our customer experience.
Thank you for choosing us, and we hope you enjoy many great barbecues with your new BBQ!
Best Wishes,
The Leisure Depot Team
Four phonecalls to customer services
Four phonecalls to customer services, the last one being a request to cancel the order, before I received confirmation that my order was being despatched. None of my calls were returned despite assurances they would be.
July 5, 2024
Reply from Leisure Depot
Dear customer,
Thank you for sharing your feedback. We sincerely apologise for the frustrations you've experienced with our customer service. It is concerning to hear that your calls were not returned despite assurances, and that your request to cancel the order was not immediately addressed.
We understand how important clear and responsive communication is, and we are taking your feedback seriously to improve our processes. Please allow us the opportunity to resolve this issue for you. We would appreciate if you could contact us directly with your order details so we can make this right.
Thank you for your patience, and we look forward to hearing from you soon.
Best Wishes,
The Leisure Depot Team
Reply from Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you experienced excellent service and fast delivery. We always strive to exceed expectations and it's fantastic to know we've achieved that with your order.
We appreciate your feedback and look forward to serving you again.
Best Wishes,
The Leisure Depot Team
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