My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to spea... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... See more
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could b... See more
Company replied
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnig... See more
Company replied
Company details
Written by the company
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Written by the company
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Contact info
Viale del Lavoro, 45, 25045, Castegnato, Italy
- lelit.com
4.2
Great
225 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer services is great
Customer services is great, quick responses and sorted well, couldn’t ask for more
October 27, 2025
Reply from Lelit
Hello,
Thank you very much for taking the time to share your feedback!
Happy to read that our service has responded well to your questions.
We remain at your disposal,
Kind regards,
LELIT team
Prompt and good follow il
October 2, 2025
Reply from Lelit
Hello David,
Thank you for your positive review!
Our Support team remains at your disposal.
Best regards,
LELIT team
The service team was quick in answering…
The service team was quick in answering my doubts, they substituted a defective item quickly and they also proposed a cleaning and descaling program for the machine (something I was looking for).
October 22, 2025
Reply from Lelit
Hello Stefano,
Thank you for sharing your feedback, it's valuable to us!
We are glad to know that our service has been able to offer you the correct support.
Please feel free to reach out to us for any questions.
Best regards,
LELIT team
Took care of the problem and restored…
Took care of the problem and restored my confidence in Lelit
October 22, 2025
Reply from Lelit
Thanks for the kind words! I am glad to hear that our team was able to help you out!
Kind regards,
LELIT
Nobody responded for weeks
Nobody responded for weeks. I called breville 4+ times to get my problem resolved. After I got a return issued they took over a month to get the money back.
October 18, 2025
Reply from Lelit
Hello, thank you for your feedback.
We are sorry that our support process did not meet your expectations, ypour feedback is important to us, it will help our team improve process.
Thank you again for your patience,
Best regards,
LELIT team
Responsive customer service
They gave me the parts numbers and the site to get them from.
October 8, 2025
Reply from Lelit
Hello,
And thank you for your feedback!
We are happy to read that our customer service has been responsive and efficient.
We remain at your disposal,
LELIT team
By having someone who can answer…
By having someone who can answer question? Detail issue was explain and response can back on how can we help you ?? Does anyone look at the request I made ? I don't think so.
October 3, 2025
Reply from Lelit
Hello Guy,
Thank you for your feedback!
We are here to help, if you need further information from us, please contact our team and we will do our best to answer your questions.
Thank you again for sharing your feedback!
Best regards,
LELIT team
could not ask for more help
October 14, 2025
Reply from Lelit
Thank you for this review!
We're really glad to know you felt well supported! That's exactly what we aim for.
Happy brewing!
LELIT
Great experience
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnighted me a new V3! It's working great and I'm pulling fantastic shots! Excellent customer service!
October 11, 2025
Reply from Lelit
Thank you so much for your kind words! We're sorry your Bianca V3 arrived with damage, but we're thrilled to hear that Chris’s Coffee and our team, especially Matthew, were able to turn things around quickly. It's wonderful to know you're now enjoying great shots with your new machine!
Warm regards,
LELIT
They were quick to answer
They were quick to answer. In addition, they also followed up, which is rare! They also gave great recommendations to how to solve my issues.
October 9, 2025
Reply from Lelit
Thanks a lot for your review! We’re happy to hear our team was responsive and helpful, and that their recommendations made a difference. Your satisfaction means a lot to us.
Cheers,
LELIT
Mostly a great experience
Great experience getting the machine, not so great when i exchanged Anna for Victoria. Sage/Breville customer service were a shambles but unfortunately that is where the return/exchange had to land. 5 phones calls regarding refund of ALL components ensued (Refunded the machine immediately) & ended up emailing Lelit Italy to assist with the issue. They did immediately & hance why i have awarded 5 stars as all bar Saga C/S everything was excellent. Ordering direct & delivery were quick & speedy. Communication with Lelit was brilliant. Without Sage C/S involvement it would have been 5+ Stars
September 30, 2025
Reply from Lelit
Hello!
Thank you for the 5 stars and for sharing your experience.
We’re glad your order and delivery were smooth and that our team could quickly assist you. If you need anything else, we’re here to help.
Thank you!
LELIT team
Helpful support people, happy customer
Lelit Support helped me to find the correct part to fix an issue with my espresso machine. Not only were they really helpful, I'm happy that I have a machine that can be serviced after years of use.
September 25, 2025
Reply from Lelit
Hello,
Thank you very much for your kind feedback!
We are here to help, please rely on us in case of questions or doubts. Thank you so much!
Regards,
LELIT team
too long to respond to queries
October 1, 2025
Reply from Lelit
Hello Peter,
thank you for taking the time to share with us your feedback.
We will learn from this and try to improve the timimg and be able to send a quicker answer to our customers.
Thank you again!
Regards,
LELIT team
I'd give 6 stars if I could.
I'd give 6 stars if I could.
I bought a used MaraX and one of the water tank handles was broken. Lelit normally doesn't stock replacement parts for that, but they offered to send me one for free!
September 19, 2025
Reply from Lelit
Hello Pieter,
Thank you very much for your feedback!
We're glad to read that our intervention has solved your request.
We remain at your disposal and send you our
Best regards,
LELIT team
I received goods that were damaged…
I received goods that were damaged (probably in transit). Additionally there was water emitting from the steam wand - this I was subsequently advised this was from internal testing - I believe it would be well worth Lelit mentioning this on the site to ensure clients do not jump to the wrong conclusion in that the unit has been used. Otherwise the communication with Lelit support (once the correct channels had been identified) was professional, concillatory and efficient.
September 23, 2025
Reply from Lelit
Hello David,
Thank you very much for your feedback!
We appreciate the suggestion and will check this with the marketing team as well. Happy to read that our support team has replied in a professional and efficient way.
We remain at your disposal for eventual questions and wish you a great coffee, every day!
Regards from
LELIT team
Reply from Lelit
Thanks for the kind words! We're that you have a good experience with our Support team and that you are enjoying your product.
Kind regards,
LELIT
Fast response
Fast response with my queries, following up also if the problem was solved.
September 4, 2025
Reply from Lelit
Thank you for your review! We are glad that our team provided you with prompt and thorough support. That is exactly what we aim for.
Happy brewing!
LELIT
Amazing and responsive customer support…
Amazing and responsive customer support that was very accommodating and understood my issues very well.
September 3, 2025
Reply from Lelit
We truly appreciate your lovely feedback. It’s great to know our team was able to support you quickly and with care. Thank you for sharing your experience with us.
Kind regards,
LELIT
One of the best espresso machine companies
They were very professional I thank you very much and for me Lelit Elizabeth is one of the best espresso machine
August 23, 2025
Reply from Lelit
Thank you for your kind words! We’re so glad you’re enjoying your LELIT Elizabeth and appreciated our support.
Happy brewing!
LELIT
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