My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to spea... See more
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Review summary
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Based on these reviews
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... See more
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could b... See more
Company replied
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnig... See more
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Company details
Written by the company
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Written by the company
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Contact info
Viale del Lavoro, 45, 25045, Castegnato, Italy
- lelit.com
4.2
Great
225 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lelit and in particular Enrica…
Lelit and in particular Enrica Montagnoli, who helped me sort out a couple of teething problems at the beginning, have being excellent. The delivery of my coffee machine was so quick, and I was able to purchase it at a reasonable price. I was really impressed by how efficient the whole process has been. Definitely recommend this company if anyone is considering buying a Lelit coffee machine - I bought the Anita. Once again thanks.
August 28, 2025
Reply from Lelit
Hello Will,
Thank you so much for your positive review!
We’re thrilled your Anita arrived quickly, and that the whole process felt smooth.
Enjoy your new machine, and if you ever need tips or support, we’re always here to help.
Thanks again for recommending LELIT!
Best regards,
LELIT team
My question was not answered at all
August 29, 2025
Reply from Lelit
Hello,
Thank you for letting us know.
We’re sorry if our service didn’t meet your expectations — this isn’t the experience we aim to provide.
It's our understanding that a person of our team has replied your initial question. Please reach out to us if you did not receive it or if our reply was not clear enough and you need more explanation.
Thank you very much!
We remain at your disposal.
LELIT team
Breville did not care about the…customer situation
Breville did not care about the situation I was in. Surely there should be a better system. Great machine but will not indulge Breville products again.
August 27, 2025
Reply from Lelit
Hi Peter,
Thank you for sharing this feedback.
We’re truly sorry you felt unsupported—that’s not the experience we want for our customers.
We appreciate your positive note on the machine, and we take your point about needing a better system seriously.
While respecting your decision, we remain at your disposal, happy to earn back your trust, if possible.
Thank you!
Best regards,
LELIT team
Reply from Lelit
Thanks for the kind words! We're glad to help!
Happy brewing!
LELIT
Reply from Lelit
We're sorry to hear about your experience. We are reviewing your case and will be in touch shortly.
Kind regards,
LELIT
I had to use customer service 2 times…
I had to use customer service 2 times within 6 months, both for total machine failures. The customer service was great but the product quality was poor. If i have to use customer service you have already missed the mark. You are an espresso machine and accessory company, not a customer service company. I give Lelit 3 stars overall and only for you customer service department who is working tirelessly to preserve your reputation.
August 20, 2025
Reply from Lelit
Thank you for taking the time to share your experience. We’re stoked our customer support team could help you out, but we’re also very sorry that your machine needed attention twice in such a short time. That’s not the kind of experience we want anyone to have with a LELIT product, and we completely understand your frustration.
We’ll make sure your positive feedback is passed on to our customer support team, and we’ll also review your case to ensure the right details are shared with our product team.
Warm regards,
LELIT
I got prompt reply.
I got prompt reply.
The answer was and it is still partial but i managed to get the full data.
August 20, 2025
Reply from Lelit
Hello,
Thank you very much for your feedback, we'll improve for the future starting from your comment.
Of course we remain at your disposal for further assistance.
Best regards,
LELIT team
Multiple people assisting
I opened a ticket on here and via the Italian Lelit and both helped me. I got in contact with the Italian support first then they connected me with the US support.
My issue was resolved before needing to send in my machine thankfully.
August 7, 2025
Reply from Lelit
Thank you for sharing your experience! We're so glad to hear that both our Italian and US teams were able to assist and that your issue was resolved. We truly appreciate your kind words!
Happy brewing!
LELIT
Reply from Lelit
Thank you for your feedback! We’re glad you had a mostly positive experience, and we hear you on the response time. We're always working to improve.
Warm regards,
LELIT
Great response from the Lelit team
Great response from the Lelit team. Completely resolved my issue. Thanks again!
July 28, 2025
Reply from Lelit
Thank you for the kind words! We're so glad we could help and get everything resolved for you.
Happy brewing!
LELIT
Great support.
August 5, 2025
Reply from Lelit
Hello!
Thank you very much for sharing your feedback.
We remain at your disposal,
Best regards,
LELIT team
Reply from Lelit
Hello,
Thank you very much for your feedback, we appreaciate it.
We remain at your disposal for further assistance.
Best regards,
LELIT team
I have been using the Lelit Bianca V3…
I have been using the Lelit Bianca V3 for a year now and couldn't be happier. The machine delivers consistently excellent espresso, and I absolutely love experimenting with the flow control to get the best possible shots from different beans. A big thank you to the Lelit Care team for their outstanding support and communication. Super helpful and responsive. Highly recommended for any espresso enthusiast!
July 25, 2025
Reply from Lelit
Hello!
Thank you very much for your kind words and for sharing your experience with the LELIT Bianca!
We are thrilled to hear how much you are enjoying the machine and making the most of its features. It's also great to know our support has been helpful - thank you!
Best regards,
LELIT team
Support process is bad
My problem is intermittent. No one even responded until sent a picture of my box. There was no where to register.
July 15, 2025
Reply from Lelit
Thank you for sharing your experience. We're sorry that this was your experience.
We’ll follow up directly using your review details to better understand what happened and make things right.
Kind regards,
LELIT
All information was incorrect
All information was incorrect. I bought a product in China and find there is absolutely no support or service center. So my money is taken and I'm abandoned. I will never buy anything from Breville (Sage) again even when I move back to the UK where I would hope there is protection for customers. Worst brand experience ever.
July 1, 2025
Reply from Lelit
Hello,
Thank you for sharing your experience with us. We are sorry to read about the difficulties you’ve faced, and we understand your frustration. It’s certainly not the experience we want for any of our customers.
Please feel free to reach out to us directly and send us the details of your LELIT product so we investigate and offer your further support. You can send your email to care.foryou@lelit.com
Thank you very much!
Warm regards,
LELIT team
Great response
Great response. They came back in a friendly and efficient way with focussed answers. Would have been 5 stars if it had been instant but not a big deal for me, I'm sure you are busy.
July 7, 2025
Reply from Lelit
Hello,
Thank you very much for your feedback! We’re glad to read you found our responses focussed. We appreciate your understanding regarding the timing and take the input to do better in the future.
If you have any future LELIT questions, please don't hesitate to reach out.
Regards,
LELIT
Once I finally got in contact with the…
Once I finally got in contact with the proper representative, everything was superb!
July 1, 2025
Reply from Lelit
Thanks for the feedback. We are glad that you were able to get the help that you were looking for.
If you have any future questions, don't hesitate the reach out!
Kind regards,
LELIT
It was not perfect but you were…responsive. I received a response for every issue I reported….much appreciated.
It was not perfect but you were responsive. I never received a notice as to when the espresso machine was shipped….otherwise all was good.
June 20, 2025
Reply from Lelit
Thank you for your honest feedback. We're sorry that you did not receive an auto-email when your order shipped, though I'm glad that our support team was able to help you out!
If you have any future questions, don't hesitate to reach out to us at LELIT.com
Kind regards,
LELIT
Reply from Lelit
Hello,
Thank you very much for the feedback! We are happy to read that you were able to get the support you needed!
If you have any future LELIT questions, please don't hesitate to reach out.
Regards,
LELIT
SCG did a great job!
June 20, 2025
Reply from Lelit
Thanks for the feedback! We're glad you were able to get the support you needed from SCG!
If you have any future LELIT questions - don't hesitate to reach out.
Happy brewing!
LELTI
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