My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to spea... See more
Company replied
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Review summary
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Based on these reviews
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... See more
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could b... See more
Company replied
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnig... See more
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Company details
Written by the company
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Written by the company
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Contact info
Viale del Lavoro, 45, 25045, Castegnato, Italy
- lelit.com
4.2
Great
225 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Received 2 defective units
Received 2 defective units. Returned it ASAP, but no reply from customer support for a week.
June 23, 2025
Reply from Lelit
Hello,
We’re really sorry to hear about your experience! That’s certainly not the level of service we aim to provide. We've noted your feedback and will follow up with you directly to help resolve this as quickly as possible.
Kind regards,
LELIT
Barista perfection!
Just started brewing espresso with my Lelit Bianca V3…..still trying to perfect my skills! But it been a blast and I enjoy using it!!
June 26, 2025
Reply from Lelit
Thank you for the great feedback! We’re thrilled to hear you’re enjoying your LELIT Bianca V3 and having fun perfecting your espresso skills. It’s a rewarding journey, and we’re so glad to be part of it with you!
Happy brewing!
LELIT
Reply from Lelit
We're really sorry to hear that your issue wasn’t resolved and that responses were slow. That’s not the experience we want for our customers. We’ll follow up with you directly to make sure you get the help you need.
Kind regards,
LELIT
Very swift and precise reply
Very swift and precise reply to my tech question
The tech service is experienced and gave me full support and a correct diagnose with the info I provided in an e-mail. Strongly recommended. Thank you Lelit!
June 24, 2025
Reply from Lelit
Hello,
Thanks for that wonderful feedback. We're thrilled that you get the support you needed. This is exactly the experience we aim to create. If you have any future LELIT questions, don't hesitate to reach back out.
Cheers!
LELIT
Unique situation
Everyone was great. My situation was unique, considering I got support from three countries. My problem was solved. I loved that everyone followed to make sure I was okay. Great service.
June 20, 2025
Reply from Lelit
Hello,
Thanks for your review! I am glad that our team was able to help you out. If you have any future questions, don't hesitate to reach back out.
Kind regards,
LELIT
Very Inhumane
I expected a mature response where some sympathy and understanding is shown towards someone who has expressed DESIRE TO BUY YOUR PRODUCT TO GIFT TO SOMEONE WHO IS A CONNOISSEUR but can’t afford full rate of your coffee machine. Any company becomes famous only when people love its products and BUY THEM. No one remains on top for ever that’s why all top companies spend millions on advertising to get more customers.
June 18, 2025
Reply from Lelit
Dear Dr. Prasan Bafna,
Thank you for taking the time to share your thoughts. We are truly sorry if our previous response came across as lacking in understanding — that was never our intention.
We deeply appreciate your passion for our brand and your heartfelt desire to gift one of our machines to someone who is a true coffee connoisseur. That means a great deal to us, and we don’t take that kind of enthusiasm lightly.
We understand that our products can represent a significant investment. Each machine reflects careful craftsmanship, high-quality materials, and full Italian production — and we strive to ensure they deliver long-lasting value to every customer.
That said, we also recognize the importance of accessibility and remain committed to finding ways to bring our products closer to more people. While we can’t always accommodate individual requests, we do offer occasional promotions.
Thank you again for your honest feedback. We sincerely hope there will be an opportunity in the future for you to enjoy the Lelit experience, and we remain at your disposal if there’s anything else we can do to assist.
Kind regards,
LELIT
Received a faulty machine and Lelit…
Received a faulty machine and Lelit customer service was awesome. Took care of everything quickly and replaced it. Communication was also excellent.
June 16, 2025
Communication and concern for the…
Communication and concern for the product and my satisfaction felt like top priorities!
June 13, 2025
Reply from Lelit
Hi Travis,
Thank you for sharing your feedback with us! We are pleased to read that your experience with our service has been a satisfying one.
We remain at your disposal,
Kind regards,
LELIT
Reply from Lelit
Hello!
Thank you very much for your review! If you have any future questions, please don't hesitate to reach out to us. Thank you!
Kind regards,
LELIT
Unfortunately
Unfortunately, we haven’t received constructive support from Lelit. Given the number of customer repair requests, it’s disappointing that we’re forced to turn some of them away.
June 6, 2025
Reply from Lelit
Hello,
Thank you for your feedback. I am sorry to hear that you haven't received the support you are looking for. We will review your case and get back to you shortly.
Kind regards,
LELIT
Lelit team resolved the issues quickly…
Lelit team resolved the issues quickly and sent out replacement parts right away no questions ask since my machine is still under warranty. Great customer service. Thank you !
May 15, 2025
Reply from Lelit
Hello,
We appreciate your review! We're super glad that you were able to get the help you needed. If you have any future questions, don't hesitate to reach out.
Kind regards,
LELIT
I reached out with a maintenance issue…
I reached out with a maintenance issue regarding a squeaky lever on the machine. I didn't want to replace anything, I just wanted some instructions on how to lubricate the lever. Rather than your typical nonanswers, Lelit customer service had a real person get right back to me and sent over a youtube video and Lelit based instructions for how to do the maintenance. Instead of months without my main coffee maker, I had it fixed in less than 10 minutes. I've never been so happy with a purchase or a brand!!!
May 28, 2025
Reply from Lelit
Hello,
Thanks for your review! I am so glad that our team was able to help you with this squeaky lever. We wish you well on your coffee journey. If you have any future questions, don't hesitate to reach out.
Kind regards,
LELIT
Reply from Lelit
Hello,
Thanks for the review! We're glad that you appreciated our customer service.
Kind regards,
LELIT
Great customer support
Very nice lady who waited for me to do the full cleaning process before leaving the call to make sure I was satisfied with the support.
March 13, 2025
Reply from Lelit
Dear Madame Willcock,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer support team. Ensuring your satisfaction is our top priority, and we're glad our representative could assist you through the full cleaning process. If you ever need further help, don't hesitate to reach out. Thanks for choosing us!
Kind regards,
BRG Group
A Disappointing ExperienceI recently purchased a Mara X model…
I recently purchased a Mara X model from Lelit, a company known for selling prosumer espresso machines and grinders. Unfortunately, my experience with their customer service and product quality has been nothing short of disappointing.
Firstly, Lelit shipped the machine in a different color than I ordered. When I reported this, they asked me to return the 50-pound package to UPS to get a replacement. Despite their promise of expedited shipping for the replacement, it arrived 5-7 days later, and to my dismay, it was broken upon arrival.
To add to the frustration, Lelit once again asked me to return the damaged machine without offering any compensation for the inconvenience caused. It took a week of persistent communication before they finally arranged for a UPS pick-up service, which should have been offered from the start.
The final straw was discovering that the replacement machine was assembled in 2020, making it four years old. It's no surprise it arrived damaged, considering its age and likely poor storage conditions. This series of mistakes and the lack of adequate customer support have led me to completely return the machine and to decide never to buy from Lelit again, and I strongly advise others to steer clear of this company and its products.
Overall, the lack of customer service, multiple errors in delivery, and the unacceptable condition of the replacement machine make it impossible for me to recommend Lelit to anyone. Save yourself the headache and look for a more reliable company for your espresso machine needs.
May 20, 2024
Unprompted review
They have bad representatives
They have bad representatives, rude people answering the phone.
when I asked why does the Bianca costs AED 8800 Delivered to my home from Italy to UAE, they don't have an answer other than "if you buy it online we will not repair it for you" which says a lot about Lelit the manufacturer choosing such a distributor.
It costs around AED 12000 to buy from the UAE dealer, and because I had 4 previous incidents, I can confidently say they have no good technicians. so I don't see why there is a difference between buying from them or online cause, either way, I won't be able to fix it at Lelit UAE, and will cost a fortune to ship back to Italy.
July 25, 2021
Unprompted review
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