lemlist Reviews 177

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, quick response times, and personalized support. Many appreciate that the support team is readily available and provides specific answers, often going above and beyond to ensure satisfaction. The platform itself is described as easy to use, efficient, and a game-changer for managing outreach, with many noting its smooth interface and advanced options. However, some reviewers were not happy with the customer support, mentioning slow response times and a lack of meaningful assistance. A few other people also felt that the platform was buggy, experienced recurring issues, and found certain features to be missing or unnecessarily complex.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team as... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as easy to use... See more

Staff

Users describe positive interactions with staff, consistently praising the customer service and support teams... See more

Response time

People report positive experiences with response times, highlighting quick and continuous customer service... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are several good offerings in the digital lead generation space. Lemlist is one of the leading ones. What wins me over though is the customer support. Today, no matter how good a platform is... See more

Rated 5 out of 5 stars

We migrated from spreadsheets and messy sending to lemlist and the difference is huge. Data is cleaner, duplicates are gone and campaigns run smoothly. Some labels took a bit of time to learn but itâ€... See more

Rated 5 out of 5 stars

Since evaluating multiple platforms for our cold outreach set up, I have been impressed with Lemlist. Their AI chatbot is great at answering most things, but eventually (this is 2025/2026 when AI is s... See more

Rated 5 out of 5 stars

I’ve been using lemlist with my team (10+ reps) for a few months, and it genuinely made our outreach easier to manage. The “work from CRM” feature is a big win, reps can use lemlist’s power withou... See more


Company details

  1. Software Company
  2. Email Service Provider

Written by the company

lemlist is a sales engagement platform designed to help businesses of all sizes create, manage, and optimize highly personalized outreach campaigns. By combining automation with advanced customization and AI, lemlist enables users to stand out in inboxes, engage prospects meaningfully, and achieve better results. The platform offers a wide range of features tailored for sales and marketing teams. Its email personalization capabilities allow users to craft unique messages by adding dynamic content, images, videos, and even personalized landing pages, ensuring that each interaction feels human and relevant. With multichannel outreach, lemlist empowers teams to combine email campaigns, LinkedIn interactions, and phone calls into cohesive, automated workflows, creating a seamless experience across platforms. Automation plays a central role in lemlist’s functionality, enabling teams to save time and scale their efforts by automating follow-ups, managing sequences, and adapting campaigns based on recipient behavior. Tracking and analytics tools provide real-time insights into key metrics such as open rates, clicks, replies, and conversions, allowing users to identify what works and continuously refine their approach. lemlist also integrates with popular CRM systems and third-party tools, making it easy to incorporate into existing workflows and ensuring a smooth alignment with broader sales processes. Beyond the technical features, lemlist encourages users to focus on building genuine connections with their prospects by combining data-driven strategies with personal touches. From small businesses to enterprise teams, lemlist is a versatile solution for anyone looking to enhance their outreach, streamline their workflow, and achieve meaningful results in sales and marketing efforts. It is a tool that adapts to your needs, helping you turn cold outreach into warm conversations and long-term client relationships.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a founder I need tools that just…

As a founder I need tools that just work and lemlist delivered. We built a sequence in an aftermoon and it helped us close an important partner. Pricing is fair for startups and the personalization options helped our small team scale outreach while keeping a human tone.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

We migrated from spreadsheets and messy…

We migrated from spreadsheets and messy sending to lemlist and the difference is huge. Data is cleaner, duplicates are gone and campaigns run smoothly. Some labels took a bit of time to learn but it’s been rock solid since. Automations and deliverability are top tier.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Enterprise plan - 7 users

We went with this plan mainly for the CSM support.
Onboarding was smooth, we had several sessions to get the most out of the tool and review campaigns.

It’s only been two months since we started but we’re already pretty happy with the results and the setup so far
Great tool!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

As RevOps I love that lemlist fits…

As RevOps I love that lemlist fits perfectly into our stack. Custom fields and event triggers reduced manual work and improved handoffs. We now have cleaner exports for reporting and more predictable pipeline improvements. It solved many of our daily pain points.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Simple and effective

Simple and effective. Onboarding was fast, our team ramped quicker and the quality of replies is better. The onboarding webinars were actually useful and the playbooks helped us stay consistent. Would love richer analytics but overall great product. Carl

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Great overall experience
I started using this tool mainly because of the built-in lead database, and it has honestly exceeded what I expected. The filtering system is flexible and powerful enough that I can pinpoint very specific types of companies—gamedev included—without any hassle. The lead relevance has consistently been strong, which has made targeting much easier.

The interface feels smooth and pleasant to work with, and the whole platform runs incredibly well. I also love that I can keep adjusting and fine-tuning my campaigns while they’re active, which helps me improve results faster.

Overall, I’m really happy with the experience so far — it’s honestly one of the best tools on the market.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

The multichannel capabilities of the…

The multichannel capabilities of the sequence builder are game changer ! Add to that the AI variables, lead database and enrichment capabilties and you have yourself one of the best outreach tools out there

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Makes outbound easier and fits naturally into our workflow

I’ve been using lemlist with my team (10+ reps) for a few months, and it genuinely made our outreach easier to manage. The “work from CRM” feature is a big win, reps can use lemlist’s power without ever leaving the CRM, which keeps everyone focused and consistent.
Having email, LinkedIn, calls, and even Whatsapp in the same place makes our daily work much more efficient.
Deliverability has also been solid, and we’ve had far fewer issues than before. On top of that, the team behind lemlist ships new improvements really fast, which is refreshing compared to most sales tools.

It’s not magic, but it helps us stay organized, send better messages, and keep a steady outbound rhythm. For a sales team doing daily prospecting, it’s a solid choice.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

so far, good productivity gains and ROI on reaching prospects

i use lemlist to automate my sales team outreach initiatives and test new things.
i love it because it's easy to use, have strong CRM integrations (i use hubspot) and the API combined with N8N allows me to do creative workflows.
Also i've heard their CRM extension is easy to use (reps feedback).

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I greatly appreciate the ergonomics of…

I greatly appreciate the ergonomics of Lemlist. The campaigns are easily adaptable and scalable, allowing them to be adjusted according to specific needs and to increase their reach effectively. This flexibility is crucial for optimizing marketing efforts and achieving better results. Moreover, the simplicity of installation and the fact that I was already familiar with the tool made its adoption very easy. Overall, I am so satisfied with Lemlist that I recommend it with a score of 10 out of 10 to my friends and colleagues.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great tool with real results

I've been using lemlist for several months now, and it's been a game changer. The platform is easy to use, helps me manage my outreach efficiently, and I've already closed several clients thanks to it. Highly recommend for anyone serious about improving their email outreach!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very complete and easy to use

One of the most complete solution on the market. Deliverability and multi-channels are killer feature. The solution is also evolving very fast with a lot of cool features being added all the time. I recommend

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great product - awesome customer experience

Although the product was a work in progress I loved all of the features that were available and the customer experience was top notch. We had to pause the service for the time being due to internal factors and due to missing SMS and WhatsApp outreach features but I found out that these were also added to the suite in the meanwhile so we are posturing to return to the platform starting in Q1 2026. Awesome product and a team that is truly listening to the feedback and creating something special. Looking forward to get back to lemlist soon and discover all the goodies that are being added.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

#1 tool to grow your business

I have been using lemlist for a few years now. Their community and support has always been a great help for me to step up my outreach game. It's truly amazing to see how good the product gets better month after month. Definitely tool #1 in my sales team.
Keep up the good work lemlist, and thanks for all the business that you brought to us

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Using lemlist for over 2 years now

Using lemlist for over 2 years now, after trying multiple different tools before
And for me it's years ahead, very easy to use with many advanced options.
Everyone I have recommended lemlist to has been very happy too.

November 18, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible onboarding

Customer success is inexistent. Been chasing them for a demo and onboarding call for a week and still nothing. I even interrupted my trial and paid to get better support, but apparently being a paying customer means nothing for them. Their account managers don't reply to emails and cancel meetings at their will which is out of this world!

November 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look