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lemonlunar.co Reviews 178

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TrustScore 2.5 out of 5

2.5

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with their orders, including items not arriving, being incomplete, or experiencing considerable delays, even with express delivery options. Customers also expressed dissatisfaction with the return policy, finding it difficult to return items, especially those deemed faulty or bodysuits, and often struggling to receive refunds. Conversely, a small portion of people were satisfied with the product quality, describing items as beautiful, well-fitting, and true to the pictures. These customers also reported positive experiences with delivery, noting it was fast and that items arrived in great condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers express... See more

Order

Users describe negative interactions with order. Many customers report significant delays, with some orders... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express dissatisfaction, citing poor... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and delays in processing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. mess... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

It's been over 2 weeks since returning 2 items from Lemon Lunar. Despite returning both items from the same order in the same parcel I have only been issued a return for 1 Non responsive to emails... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Shoe Store

Contact info

2.5

Poor

TrustScore 2.5 out of 5

178 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love it!

Quick delivery, lovely dresses and amazing material! Received so many compliments on my dresses. Will definitely be ordering again.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Love my dress so much

Love my dress so much! It was incredible quality and was the perfect fit! I had so many compliments on the dress, would 100% order from them again xx

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, great fit and received compliments all night on my new years dress! Will definitely be ordering more in the future ♥️

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience would never order…

Horrible experience would never order again!you pay for express shipping 2-5 days and can’t get to anyone from their customer service for weeks!!! Tried to send several emails to get an update and 0 response!

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM LEMON LUNAR, SCAM

This company is withholding my money and items that have been returned to them. State that they only offer exchanges but then do not provide store credit either. You can comply with their returns policy yet they still refuse to refund you. SCAMMERS. Dresses do not arrive as shown in pictures which then forces a return, they do not refund and keep your items and money and do not reply to emails when asked about this. They are breaking the law.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Bought the diamonte dress and it was stunning. Always get compliments and I love it. Still in perfect condition!

May 23, 2022
Unprompted review
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