Leodis Stairlifts Reviews 

549
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and reassuring throughout the entire process from start to finish. People note that the team takes the time to carefully listen to individual requirements without any pushy attempt to make a sale. Consumers also mention the impressive speed of the service, with numerous installations happening seamlessly within just a couple of days. Reviewers deeply appreciate the high quality of the products, noting they provide great value and make everyday mobility significantly easier. Buyers also state that engineers leave everything exceptionally clean, tidy, and fully operational before departing.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and professional assistance from initial... See more

Staff

Clients share satisfaction on staff, highlighting how phone representatives, surveyors, and installers... See more

Product

Customers had positive experiences with product, noting that the stairlift and seat are very good quality.... See more

User experience

People report positive experiences with user experience, highlighting an easy, stress-free process from start... See more

Price

Reviewers express great satisfaction regarding the price, consistently noting that quotes were very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went like clockwork. From the quote to the order and the installation. All done in less than two working days which was really important to us. Very professional service and all done local... See more

Company replied

Rated 5 out of 5 stars

I contacted several stairlift companies and had surveys and quotations from two. After breaking my leg I desperately needed a stair lift. Leodis were able to do me a quotation and offer me an installa... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional service, the whole team we dealt with were totally customer orientated. Lindsey and Alan made us feel very comfortable and carried out a very stress free service for us. Ev... See more

Company replied

Rated 5 out of 5 stars

First class experience with the team at Leodis. Stairlift installed within a week from initial call with the survey done within 24 hours. Felt as though they were genuinely interested in my mother ge... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Written by the company

Leodis Stairlifts, established in 1991, is a leading independent provider of mobility solutions in Northern England. As a family-run business, we specialise in offering a comprehensive range of stairlifts, including Straight, Curved, New, Reconditioned, and Rental options. Our commitment to exceptional service is evident in our 24/7 availability and next-day installation service, ensuring that our customers receive prompt and reliable support whenever needed. What sets Leodis Stairlifts apart is our dedication to customer satisfaction without resorting to high-pressure sales tactics. We understand the importance of making informed decisions, and our team is always ready to provide detailed information and guidance tailored to each individual's needs and budget. This customer-centric approach ensures that every home remains accessible and safe, enhancing the quality of life and independence for those with mobility challenges. With extensive industry experience, Leodis Stairlifts recognises the significance of reliability and comfort in mobility solutions. Our products are designed to meet the highest standards of quality, providing users with peace of mind and confidence in their daily activities. The company's genuine 24-hour service, available 365 days a year without additional fees, further underscores their commitment to excellence and customer care. For more details, you can reach Leodis Stairlifts at 0800 542 6045. And remember that our dedicated team is always ready to assist with any inquiries and provide customised solutions to meet your mobility needs.

Leodis Stairlifts

Written by the company

Helping you with the ups and downs in life
Established in 1991, Leodis Stairlifts are specialists in the supply & installation of Stairlifts in Leeds, Yorkshire, Lancashire, Manchester & Humberside. Leodis Stairlifts helpful advice has helped our clients find the best solution to suit their needs and budget. We use trained experienced engineers to review your requirements, rather than ‘sales people’ as ‘our aim is to help inform you of the choices, enabling you to choose the right solution.

Outstanding Service

24 hours a day, 365 days of the year

Leodis, a family-owned business since 1991, offers a variety of stairlift solutions, including new, reconditioned, and rental options to fit any budget. Our goal is to find the best solution for our customers without aggressive sales tactics. We provide free, no-obligation surveys, and our team is highly qualified, professional, and empathetic. Don't just take our word for it—check out our Trustpilot reviews!

Contact info

  • Leeds,Wakefield,Bradford,Halifax,Huddersfield,Manchester,Burnley,Bolton,Blackburn,Stockport,Altrincham,Ashton Under Lyne, Oldham,Rochdale,Harrogate,York,Selby,Doncaster,Sheffield,Rotherham,Barnsley,Chesterfield,Hull,Immingham,Scunthorpe,Scarborough,Durham,Darlington,Middlesbrough,Sunderland,Newcastle,Hartlepool, United Kingdom

  • 08005426045
  • sales@leodisstairlifts.co.uk
  • leodisstairlifts.co.uk
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4.8

Excellent

TrustScore 5 out of 5

549 reviews

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4.8

All reviews

(549)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

I don’t think you can get a better…

I don’t think you can get a better product and service better than Leodis .I have already recommended to several of my close friends.Well done we have now had our stairlift for 4 months and are delighted.

October 23, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thank you for the great review

Rated 5 out of 5 stars

Service with a capital S

From the visit by Clare the surveyor to installation of the stairlift took just over 24 hours. When your struggling with illness this is service of the finest kind. Clare had a nightmarish journey to get here on a flooded A1 and arrived only a few minutes late, I call that incredible. The guys who fitted the stairlift were friendly, professional and nothing was too much trouble. The cost was so reasonable I cannot thank you enough. Highly recommend

October 9, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thank you for the 5* review.

Rated 5 out of 5 stars

Rob arrived early to complete the…

Rob arrived early to complete the installation of the stairlift. Despite a number of unforseen issues he worked calmly and efficiently to resolve them. He was friendly and informative throughout the process. He stayed until he was satisfied that we understood everything thorodughly and was happy to answer any questions we had. In all this was a positive experience and an excellent job completed.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

From survey to installation in less…

From survey to installation in less than a week. Excellent service, fitter was polite and extremely tidy. Arrived bang on time.
After installation he provided a very comprehensive guide using it.
I would highly recommend Leodis.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

No hesitation in recommending

We selected Leodis on account of their excellent reviews and I can't speak too highly of the team that looked after us !
We needed a stairlift at short notice and from initial enquiry to installation it took a mere 4 days.
The surveyor Chris visited and explained the many options available to suit all budgets and requirements.
Once our choice was made we were briefed on the installation process and the ease of operation.
We then had Connor install the stairlift two days later , very professional job , no mess and done in around 1 1/2 hours , finishing off with a tutorial.
Really simple to use and my mother in law loves it.
Based on our experience I havo no hesitation in recommending Leodis.

August 29, 2024
Unprompted review
Rated 3 out of 5 stars

The after care may be a bit of a let down

The initial visit and speed of installation was excellent, however included in the package is a 12month service. I have rung twice now a couple of weeks apart to arrange a date for the engineer to come , unfortunately still waiting otherwise I'd have given a better rating. Would now like to add that the company did get in touch after my initial review and sent an engineer the following morning. They replaced the seat and did a full service, so thank-you and yes I would recommend.

August 7, 2024
Unprompted review
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Reply from Leodis Stairlifts

Good Morning Lois,
Firstly, I would like to apologies for the delay in our visit. We have been extremely busy. I have arranged for somebody to be with you at 9am in the morning to rectify this. One of our team will call you shortly to discuss this further.
Kind Regards,
Leodis Stairlifts Limited

Rated 5 out of 5 stars

Excellent service

Fitted within a few days of survey . Prompt arrival and installation . Engineers were efficient and helpful . Overall excellent service . would recommend to anyone .

August 5, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thank you for your review Janine. We really appreciate this

Rated 5 out of 5 stars

Fast and professional service

A big thank you to Katy, Nigel and Chris, for getting a lift fitted within 4 days. A friendly and professional service from them all.

August 8, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thank you for the review. I have passed your thanks on to Katy, Nigel and Chris.

Rated 5 out of 5 stars

Excellent Experience …

From the first phone call to completion of the install, everything was great.
No hard sell by the assessor, no badgering at all afterwards.
The fitter was prompt, pleasant, efficient and left no mess, even removing a hand rail for better fitting.
Everything was explained fully and comprehensively and only took a few hours to fit.
I would recommend Leodis to anyone considering having a stair lift installed.
Great price and exceptional customer service 👏

August 6, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thank you for the 5* review

Rated 5 out of 5 stars

Excellent service

I contacted Leodis stairlifts in Harrogate just to enquire about a stairlift. Russell can to do the initial survey and was very knowledgeable and very helpful. We were so impressed we order straight away
As it was Friday we thought we might have had several days to wait. but no, its Monday morning and
we have just had a stairlift fitted by the Harrogate branch. Both engineers (Dan and Simon) were very polite, friendly and extremely helpful. Nothing was too much trouble. Thank you all my husband can now safely negotiate the stairs

July 15, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thanks for the kind words Jo and thank you for this excellent review! I'll be sure to pass on your kind words to the team. We're glad to have helped. Best wishes from Leodis!

Rated 5 out of 5 stars

Excellent

Excellent service from start to finish from LEODIS SHEFFIELD. Patrick came to survey and explained all our options & Dan came a few days later to fit the stairlift. Both were very professional, helpful & polite. We would definitely recommend this company.

July 3, 2024
Unprompted review
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Reply from Leodis Stairlifts

Thanks for the kind words Lynda, we're very glad to have helped. I'll be sure to pass on your kind words to Patrick and Dan.

Rated 5 out of 5 stars

How easy it was from start to finish

How easy it was from start to finish - I rang up made an appointment from someone to come out - Russell came to talk us through it - no pressure what so ever - we were so happy with everything we placed the order there and then and a week later had a stairlift fitted by Michael - both were extremely polite - courteous and very professional. Leodis have the best prices and after care - they give quality and value for money. Would highly recommend.

July 9, 2024
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thanks for the great review Maureen!
We're very pleased to hear how seamless and easy everything was and we'll be sure to pass on your very kind words to our team. Best wishes from Leodis.

Rated 5 out of 5 stars

I can't speak too highly of the service…

I can't speak too highly of the service I have received from Leodis stairlifts. The Company's representatives were extremely helpful and efficient throughout. I was particularly impressed by Russell, who installed the stairlift with the minimum disruption.

April 23, 2024
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you for your very kind review Robert! I'll be sure to pass on your thanks to the engineer. Best wishes from the team.

Rated 5 out of 5 stars

Leodis excellent service

Leodis were very quick in arranging a viewing and then only a week for installation, normally quicker but bank holiday got in the way. No pressure to sell and all explained very well. Surveyor and engineer were excellent. Very happy with the lift, highly recommend.

June 20, 2024
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thanks for the kind words David, we're glad all of our team were able to deliver the quality customer service that we strive for. Best wishes from Leodis!

Rated 5 out of 5 stars

Five star service

Second time my family have used leodis on both occasions the stairlift was fitted promptly and professionally, good workmanship and fitters cleaned up after themselves, five star service and value for money.

March 14, 2024
Leodis Stairlifts logo

Reply from Leodis Stairlifts

We're very glad to have helped your family out twice Joan! Thank you for choosing Leodis again and thank you for the very kind words.

Rated 5 out of 5 stars

Excellent service from a fantastic team

Excellent service from a fabulous team!!
Looking to future proof living in my home following a life changing health diagnosis, I came across Leodis stairlifts online ….. the service I have received throughout this journey has been excellent.
Dave Fieldhouse came out to do the initial discussion and quotation, he was so very helpful, empathetic and gave me lots of information to peruse at my leisure and to make an informed decision. It took me a while to accept that I needed to have the stairlift installed but at no point was I put under any pressure or felt obligation to go with Leodis. (I did obtain other quotations but I’d not like the ‘courtesy calls’ I kept getting!!).
Once the decision was made, I rang Leodis and agreed a suitable date, I was given the time slot and received a confirmation call the day before which was really good.
Dan and Lee arrived in plenty of time and introduced themselves before getting on with the installation. They were professional, fast, efficient and cleared everything away before explaining how things worked and seeing me use the lift myself. I was so impressed with the guys on the day, they gave me the confidence to feel safe, secure and comfortable, ran through the guarantee and after care details and were less than 3 hours start to finish!
Following the installation I spoke with Louise Brown who very kindly sorted out my questions and sent me a confirmation of payment, Louise was a star, she guided me through everything they needed and sorted the payment process.
I cannot fault any part of the process or staff I have encountered… very professional yet friendly. If you are looking for a stairlift, from my personal experience, I am very happy to recommend Leodis

April 17, 2024
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you for the very kind words Anita. This is a fantastic review! We're so glad to have helped and I've passed your thanks on to our team. We're glad to have quickly and cleanly got your stairlift sorted for you.
Best wishes from Leodis.

Rated 5 out of 5 stars

From first contact to installation…

From first contact to installation (4days) they were excellent no pressure, great contact and installation guys were superb tidy cleaned up and friendly ,everything explained all questions answered ...more firms should be like this . highly recommend them

April 25, 2024
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

We're very happy to have helped Colin and we're glad to have quickly got everything sorted for you. Thank you for this kind review!

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