Leonidas Kensington Reviews 462

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the chocolates, which are described as delicious and superb. Many people appreciate the efficient and prompt delivery service, often noting that orders arrive quickly and in perfect condition due to careful packaging. The overall service is frequently highlighted as fantastic, with consumers finding the ordering process easy and the communication clear. Some people were dissatisfied with the communication regarding delivery, and a few reviewers mentioned that their chocolate fillings were very similar, despite the overall positive sentiment about the product.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the excellent quality and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the outstanding and excellent... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and friendly service,... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Rated 5 out of 5 stars

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, i... See more

Rated 5 out of 5 stars

I have been buying Leonidas chocolates for my wife for 50 years - initially in Belgium, then France, Germany, the Netherlands, Greece, Italy and Spain, and if course London. She still loves me so you... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude and unobliging customer service

I recently placed an order with Leonidas, opting for their most expensive delivery option (£11.50) — as I was purchasing a birthday gift — which, before payment, guaranteed delivery by a certain date. However, the email confirmation said it would be delivered eight (!!) days after this date. When I emailed to complain, asking for a refund, the incredibly rude person who replied repeatedly ignored my request and kept blaming me for their faulty website! It took nine emails in total before I eventually got my money back.

Really awful experience. AVOID AT ALL COSTS.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

This was my first purchase of a box of…

This was my first purchase of a box of chocolates unfortunately they are now not suitable as a Christmas gift and no one informed me that these chocolates are only fresh for 6 weeks max they were a present for Christmas for my best friend I’m sad that I wasn’t informed I didn’t see anything online spoiled it for me very dissapointed so sorry

September 27, 2024
Rated 5 out of 5 stars

Leonidas make the best chocolates in…

Leonidas make the best chocolates in the world, the best tasting, the best looking and with the widest variety.
Not only are they the best, they are also one of the very few to be made without palm oil. I refuse to buy anything containing palm oil and it is alarmingly difficult to find chocolates that are palm oil free.
As if that were not enough, Leonidas also employs some of the nicest, most professional people, from the company director on down.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time! Made our granny very very happy to have her favourite chocolates on her birthday! Thank you

August 31, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look