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Leonidas Kensington Reviews 462

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TrustScore 5 out of 5

4.8

Chocolate Shop
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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the chocolates, which are often described as delicious and superb. Many reviewers highlight the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often in perfect condition. The overall service, from ordering to communication, is frequently commended for its helpfulness and reliability. Some people were dissatisfied with the communication regarding delivery, and a few mentioned that their chocolates, while good, had very similar fillings. Additionally, one customer received a crushed outer box, though the chocolates inside were undamaged.

What people talk about most

Product

Consumers find the product to be of excellent quality and delicious. Many reviewers praise the chocolates,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speedy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and friendly... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Rated 5 out of 5 stars

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, i... See more

Rated 5 out of 5 stars

I have been buying Leonidas chocolates for my wife for 50 years - initially in Belgium, then France, Germany, the Netherlands, Greece, Italy and Spain, and if course London. She still loves me so you... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier

Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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Rated 5 out of 5 stars

Best service ever

Best service ever - chocolates for a present and she said they were delicious and very morrish will definitely return. Very well packed and presented. Thank you

July 25, 2024
Rated 5 out of 5 stars

Delicious chocolates and wonderful service

I placed an online order for the mini dark chocolate Easter eggs. They are one of my favourites. The chocolates arrived securely packaged and within a couple of days. Extremely happy with the whole shopping experience :)

May 28, 2024
Rated 1 out of 5 stars

My order was not fit for purpose

My order turned up in bits.
Very poor customer service.
I will not recommend or use again.
When ordering, I knew there was a risk of damage and Leonidas had covered themselves by stating if you don’t collect in person, you take the risk of it getting broken.
Naively I had assumed that my order would have been packaged responsibly at their end, as when you order elsewhere they would ensure there was adequate protection and packaging to do their best at the retailer end of journey. This did not happen and as stated, I received a very broken Easter gift for my 5yr old son and had to get something last minute.
I have sent an email to costumer service and not received a reply to date.

March 25, 2024
Rated 5 out of 5 stars

Highly Recommended!

The chocolates are absolutely delicious and the delivery is very fast. I was kept updated throughout the process and received my order just 24 hours later. The chocolates were well packaged too. Thank you!

March 25, 2024

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