Leonidas Kensington Reviews 462

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the chocolates, which are often described as delicious and superb. Many reviewers highlight the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often in perfect condition. The overall service, from ordering to communication, is frequently commended for its helpfulness and reliability. Some people were dissatisfied with the communication regarding delivery, and a few mentioned that their chocolates, while good, had very similar fillings. Additionally, one customer received a crushed outer box, though the chocolates inside were undamaged.

What people talk about most

Product

Consumers find the product to be of excellent quality and delicious. Many reviewers praise the chocolates,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speedy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and friendly... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Rated 5 out of 5 stars

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, i... See more

Rated 5 out of 5 stars

I have been buying Leonidas chocolates for my wife for 50 years - initially in Belgium, then France, Germany, the Netherlands, Greece, Italy and Spain, and if course London. She still loves me so you... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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How this company uses Trustpilot

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Rated 4 out of 5 stars

Great chocolates

Initially incorrect product sent accidentally. However when notified shop immediately sent another box of the correct chocolates which were delicious.

March 25, 2024
Rated 5 out of 5 stars

Brilliant old fashioned service

Ordered box of chocolates as a gift in the morning and it was delivered, free delivery, by 11am the following morning. Absolutely first class five star service. No hesitation in ordering again.

February 28, 2024
Rated 5 out of 5 stars

Fantastic service. Fast delivery.

It was easy to order my favourite dark chocolates online . I was given a wonderful selection of dark praline as I requested and they are delicious.
Thank you. I appreciate the fast delivery too .

January 25, 2024
Rated 1 out of 5 stars

Will never use this company again.

Despite multiple emails to the company, they have not responded to me.
Order was sent, over £50 spent and order delivered to a different address.
They do not seem to want to bother contacting me back.
Sent via DPD, with a picture of a front door, which is not my front door. Particularly so, as I live in a flat in an old property. The door is clearly modern a new type house.
This wouldn't be an issue, but as they will not respond to my emails, I will be sending them a chargeback via my bank account as soon as possible.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Always amazing service

Always amazing service. For example, this last order was shipped within about 30 minutes of placing the order and arrived (with free shipping) the next day even though that was a Sunday. The chocolates are delicious too, of course! Perfect, pralines.

December 30, 2023
Rated 5 out of 5 stars

Great service, fantastic chocolates.

Amazing service from the team in Kensington. Chocolates delivered in a day and just before Christmas. And chocolates are delicious as ever. These are definitely the best fresh cream chocolates I’ve tasted.

December 21, 2023
Unprompted review

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