Leonidas Kensington Reviews 462

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the chocolates, which are often described as delicious and superb. Many reviewers highlight the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often in perfect condition. The overall service, from ordering to communication, is frequently commended for its helpfulness and reliability. Some people were dissatisfied with the communication regarding delivery, and a few mentioned that their chocolates, while good, had very similar fillings. Additionally, one customer received a crushed outer box, though the chocolates inside were undamaged.

What people talk about most

Product

Consumers find the product to be of excellent quality and delicious. Many reviewers praise the chocolates,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speedy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and friendly... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Rated 5 out of 5 stars

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, i... See more

Rated 5 out of 5 stars

I have been buying Leonidas chocolates for my wife for 50 years - initially in Belgium, then France, Germany, the Netherlands, Greece, Italy and Spain, and if course London. She still loves me so you... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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1-star

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Rated 5 out of 5 stars

All good

All good ,good chocolate, quality, what more to expect!

December 7, 2023
Unprompted review
Leonidas Kensington logo

Reply from Leonidas Kensington

Thank you, we managed to get the parcel to you in the end, totally agree with DPD nightmare

Rated 4 out of 5 stars

Online Help request

Hi,
The ordering service and delivery were excellent, however the reason I only gave your company four stars is that I contacted you online to say that in my first order I mistakenly ordered the wrong Cherry Liquuers and asked if you could help me correct my error, but you didn’t respond to my request for help.

November 24, 2023
Rated 1 out of 5 stars

Leonidas Cerisettes make the perfect Christmas treat.

We have been buying Leonidas chocolates for many years, especially at Christmas, the round boxes of Cerisettes make a perfect gift and an after-dinner delight to share with family and friends.

For Christmas 2023 I had ordered three boxes online and we were extremely lucky that our special treats reached us, as the DPD driver delivered to the wrong house using the GPS setting, not the actual address: he then returned it to the depot and we were lucky that a different driver delivered to us two days later!

November 24, 2023
Rated 5 out of 5 stars

Alcohol-Free Selection and Gianduja

Before purchasing I needed additional information regarding the ingredients due to strict dietary restrictions. I was promptly provided with this along with advice as to the most suitable edible options based on our criteria. I was also advised to add any particular instructions in the notes section when ordering..

The Kensington store where I placed the order promptly dispatched my order in a secure package labelled “fragile” which I really appreciated as I was concerned they may arrive damaged...

...It was ordered for a special occasion (my wife’s 50th). They are her favourite chocs from our days in London but as we have moved away from the city and there are no outlets close to us where we can just walk in and pick up a selection, the service provided was even more precious..

As yet the presents are unopened but all the same “Thank You Leonidas Kensington”

November 8, 2023
Rated 4 out of 5 stars

Great service from this company

Great service from this company. Good communication & fast shipping…all very efficient.
The chocolates themselves though unfortunately did not seem as good as I remember them having not bought any for a few years. Don’t know if Leonidas have changed some of their recipes or if they just weren’t the freshest. Sorry

November 9, 2023
Rated 5 out of 5 stars

Advent calendar

Purchased the Advent calendar online after buying one last year from Exeter. Ordered on a Friday and it arrived the following Monday excellent service seeing that it was a weekend

November 3, 2023

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