Leonidas Kensington Reviews 462

The ordering was easy and the delivery quick

All good ,good chocolate, quality, what more to expect!

Superb chocs. Other half loves them!

The order was fulfilled quickly and it was just the delivery which let things down somewhat.

Lovely Kosher chocolates, delivered very quickly and packaged well.

Hi,
The ordering service and delivery were excellent, however the reason I only gave your company four stars is that I contacted you online to say that in my first order I mistakenly ordered the wrong Cherry Liquuers and asked if you could help me correct my error, but you didn’t respond to my request for help.

We have been buying Leonidas chocolates for many years, especially at Christmas, the round boxes of Cerisettes make a perfect gift and an after-dinner delight to share with family and friends.

For Christmas 2023 I had ordered three boxes online and we were extremely lucky that our special treats reached us, as the DPD driver delivered to the wrong house using the GPS setting, not the actual address: he then returned it to the depot and we were lucky that a different driver delivered to us two days later!

I put in the order in the afternoon and the chocolates were delivered next afternoon. Beautifully packaged. Beautiful chocolates. Very impressive. Thank you.

Excellent chocolates, great presentation, efficient delivery, great customer experience.

There was a problem with the delivery agent. The company sorted it out immediately.

Easy access website and online ordering
Delivery ontime

The product is great, but the delivery was unusual. It was marked as delivered when it hadn't been, likely due to PDO not following my provided delivery instructions.

Excellent personal communication, immediate remedy to shipment problem, timely receipt of replaced item.

Before purchasing I needed additional information regarding the ingredients due to strict dietary restrictions. I was promptly provided with this along with advice as to the most suitable edible options based on our criteria. I was also advised to add any particular instructions in the notes section when ordering..

The Kensington store where I placed the order promptly dispatched my order in a secure package labelled “fragile” which I really appreciated as I was concerned they may arrive damaged...

...It was ordered for a special occasion (my wife’s 50th). They are her favourite chocs from our days in London but as we have moved away from the city and there are no outlets close to us where we can just walk in and pick up a selection, the service provided was even more precious..

As yet the presents are unopened but all the same “Thank You Leonidas Kensington”

Great service from this company. Good communication & fast shipping…all very efficient.
The chocolates themselves though unfortunately did not seem as good as I remember them having not bought any for a few years. Don’t know if Leonidas have changed some of their recipes or if they just weren’t the freshest. Sorry

Good customer service, quick response to my email asking a question.

Purchased the Advent calendar online after buying one last year from Exeter. Ordered on a Friday and it arrived the following Monday excellent service seeing that it was a weekend

Top chocolates worth every penny

Good service and product once again. Thanks.