Leonidas Belgian Chocolates UK Reviews 

185
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I was shocked by how poor the quality of the chcolate was, especially given the premium price tag. The chocolates were overwhelmingly sweet, with none of the depth or richness you’d expect — just a f... See more

Rated 5 out of 5 stars

I heard about these chocolates while watching The Chase after WFH as Darragh Ennis spoke highly of them. I bought ‘Thin Biscuit Fins’ and a box of mini treats which I’m saving for later. The biscui... See more

Rated 5 out of 5 stars

Order arrived very promptly. It is an "Easter egg" (I'm not interested in the seasonally shaped chocolate) so the box is as yet un-opened. I chose it because these are our favourite chocolates - stric... See more

Rated 1 out of 5 stars

We used to love getting a box of these at Christmas, the rich, velvety chocolate was so indulgent. Just bought a box and tried a couple, horrible. They were now sickly sweet and fake tasting. A real s... See more

Company details

  1. Chocolate Shop

Written by the company

Leonidas has had a single mission since 1913: to make the most delicious and highest quality chocolates accessible to everyone. We have more than 100 varieties of chocolates, all made from chocolate with 100% pure cocoa butter. Fine chocolate, freshness, quality and accessibility are guaranteed with us. Belgian chocolate lovers are right to view our chocolates as the best. We specialise in wedding gifts, corporate packaging and any other bulk orders. Timely fulfilment of orders with the fresh chcolates and quality service is our motto.


Contact info

3.3

Average

TrustScore 3.5 out of 5

185 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(185)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor packaging and customer service.

I purchased some chocolates as a birthday gift, i remembered this company from past visits to Belgium, they were a bit expensive but that not the issue, they arrived quickly, the packaging is the issue, the parcel arrived crushed and split open, and there was what appears to be dried blood on the box, the chocolates box inside was also slightly crushed, problem was the box was too small and weak there was a bit of bubble wrap chucked in with a few biodegradable chips not good packaging, i am a online seller myself and from my experience this is not acceptable, i did email the company to voice my concerns but after 2 days they have not replied, this is why i have decided to leave this review and with one star, will definitely not be using this company again, very disappointed .

February 7, 2023
Unprompted review
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Dear Rob,

We apologise for your disappointment. However, we do not seem to receive any intimation from yourside regarding this complaint. Could you kindly share photographs of the package you received?

We will certainly ensure that this is resolved at the earliest.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Even though I didn't get my parcel on…

Even though I didn't get my parcel on time for my gift and the day had past you refunded it. Little did ai know you also didn't return the parcel to sender so I got the goods after also. Thank you restored my husband's and mine custom. Well done and many thanks.

February 6, 2023
Rated 5 out of 5 stars

Just the best

Best chocolates and a fantastic service too.
My go to choice!!!!
Always!!
Biggest problem, I buy them as a gift then eat loads myself.

February 4, 2023
Rated 5 out of 5 stars

The chocolates are divine

The chocolates are divine! Gorgeous as usual. Despatched quickly

Only issue was courier. DHL? Man was in tatty white van. Left delivery in my garden without waiting for me to answer door. He forged my signature on delivery device

January 30, 2023
Rated 5 out of 5 stars

I knew what I was looking for

I knew what I was looking for, a build your own ballotin, as a present for my sister, so that she could relive the joy of leonidas! I found it quite easily. Easy to order and get it sent to her address

January 3, 2023
Rated 5 out of 5 stars

Fabulous!

It was great to be able to choose a selection of my favourite chocolates. The ordering and delivery were problem free and the chocolates are fabulous (as they always are).

January 11, 2023
Rated 5 out of 5 stars

Good Chocolates!

Easy to order, very quick and professional delivery, well packaged, very good chocolate. So all in all very happy, but there is a cost for all this, and ultimately, a bit pricey to my liking. So up to you, if you can afford it, it's a no brainer.

January 4, 2023
Rated 5 out of 5 stars

As always

As always, the chocolates are fantastic. The order was easy and sent out on time. The only problem was with the courier service, who said the delivery would be on 3rd January and eventually turned up on 9th January.

December 31, 2022
Rated 5 out of 5 stars

5* review

5* review - wonderful tasting chocolates , expertly wrapped, efficient and prompt ordering and delivery service. Thank you for processing order and delivering in time for Christmas !

December 24, 2022

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