Leonidas Brighton Reviews 411

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the chocolates as delicious and fresh. Many people appreciate the efficient delivery service, noting that orders arrive quickly and on time. The overall service is frequently highlighted as excellent, with consumers finding the ordering process straightforward and the staff helpful. However, some customers also noted issues with delivery, including delayed or lost packages, and in a few instances, damaged products upon arrival. A small number of people expressed dissatisfaction with substitutions in their orders or with the packaging not being adequately sized for the contents. There were also isolated reports of orders being unexpectedly canceled or not arriving at all, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, often describing the chocolates as delicious, amazing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the deliciousness and freshness of the... See more

Order

Customers had positive experiences with order. Many reviewers praised the straightforward online ordering... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Leonidas is a brand that I already know and trust for quality chocolates. The website of Leonidas Brighton is easy to use and has a large variety, which is important for a chocolate lover who is preci... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Delicious

Delicious, and - although not cheap - very good value for luxury chocolates.

July 20, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thanks, Matt! We’re delighted you enjoyed them and found them to be great value for a luxury treat.

Rated 5 out of 5 stars

Amazing service, great team

I ordered a bundle of chocolate as a gift to my friend for housewarming. The seller was quite helpful and he answered all my questions patience even if they are about minor details and went extra miles by bringing up some sharp ideas. The chocolates were delivered on-time and will definetely be back... Thank you team...

July 4, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Buket,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your gift was well received and that our team could assist you with all the details. It’s always our pleasure to go the extra mile to ensure a smooth and thoughtful experience. We truly appreciate your kind words and look forward to welcoming you back soon!

Warmest regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Extremely fast and reliable delivery

Extremely fast and reliable delivery. Exceptional quality of chocolates with great choice. Highly recommend

June 30, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Olga, for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our chocolates and found the delivery fast and reliable. Your kind words and recommendation mean a lot to us. We look forward to serving you again soon!

— The Leonidas Brighton Team

Rated 5 out of 5 stars

I'm very pleased

My order arrived by next day delivery, as I had requested. The item was very well packaged and weather proof, to ensure it arrived un-damaged. The box of chocolates is beautifully presented.

July 2, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your kind review, Sara! We’re delighted to hear your order arrived promptly and in perfect condition. It’s great to know you appreciated the care we put into packaging and presentation. We hope you enjoy every bite of your chocolates, and we look forward to serving you again soon!

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Great quality delicious chocolates.

Great quality delicious chocolates.. purchased for gifts very happy will buy again.

June 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Leasa, for your lovely 5-star review! We’re delighted to hear you enjoyed the quality and taste of our chocolates and that they made perfect gifts. Your kind words mean the world to us, and we can’t wait to welcome you back for your next visit. 🍫💛

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Always great chocolate and always great…

Always great chocolate and always great service.

June 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Ian! 🌟 We truly appreciate your continued support and kind words. It means a lot to know you enjoy both our chocolates and our service — we look forward to seeing you again soon! 🍫😊

Warmest wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Super quality service true Belgian chocolate

Leonidas is a brand that I already know and trust for quality chocolates. The website of Leonidas Brighton is easy to use and has a large variety, which is important for a chocolate lover who is precise about what she is after. Delivery was very quick, and the store was super responsive when I reached out to them, something quite valuable these days.

June 1, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Kristin, for your thoughtful review! We’re delighted to hear that you enjoyed the ease of our website and appreciated the variety we offer. It’s wonderful to know that our quick delivery and responsive service made a positive impression — we truly value customers like you. We look forward to welcoming you back for more delicious moments soon! 🍫✨

Rated 5 out of 5 stars

Great company

Was my first order and it went great. Fast shipping great selection and all arrived in great condition. Would definitely order again.

June 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Sam,
Thanks so much for your kind words and for taking the time to leave us a 5-star review! We’re thrilled to hear your first order went smoothly and that you were happy with the selection and shipping. We look forward to welcoming you back again soon!

Best regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Happy Wife.!!

My wife has always said about how delicious these chocolates are so I ordered her some on line.!! They came with a leaflet of "All the chocolates" they do... My wife kindly "highlighted" her favourites for next time.!! 😂 xx

May 31, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your kind review, Shaun! We’re delighted to hear that your wife has been enjoying our chocolates and that you decided to give them a try yourself. We’re glad the leaflet came in handy — sounds like you’ve got your next order already planned! 😊

We truly appreciate your support and look forward to delighting you both again soon.

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Beautiful chocolates and amazingly…

Beautiful chocolates and amazingly prompt delivery.

June 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Kenneth! We’re thrilled to hear you enjoyed the chocolates and appreciated the prompt delivery. We hope to welcome you back soon for more sweet treats! 🍫✨

Leonidas Customer service team

Rated 5 out of 5 stars

Quality service

Prompt delivery and a good selection to choose from

May 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Dr. Geeson,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service, delivery, and selection. It means a lot to us to know we met your expectations. We look forward to serving you again soon!

Warm regards,
Leonidas Brighton customer service team

Rated 1 out of 5 stars
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Lisa,

Thank you for taking the time to share your feedback.

We’re sorry to hear that our Frozettes didn’t meet your expectations in terms of sweetness and pricing. Our recipes are crafted with high-quality Belgian chocolate and carefully selected ingredients, which may result in a richer flavour.

That said, your opinion matters — and we genuinely appreciate honest input like yours, as it helps us continually refine our products. We hope you'll consider trying one of our other ranges with a lower sweetness profile — or visit one of our boutiques, where our team would be happy to guide you to a flavour that better suits your taste.

Thank you again for sharing your thoughts.
Warm regards,
Customer Experience Team

Rated 1 out of 5 stars

Nothing recieved

April 28, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear John,

First of all we email and try to call you but no answered yet!!!

Thank you for your feedback, and we’re very sorry to hear that you feel you haven’t received your order.

We’ve checked our records, and according to Royal Mail tracking, your order placed on 13th December 2024 was successfully delivered the following day (14th December) to your address via their 24-hour tracked service — even though you originally selected a 48-hour option. We upgraded the service at no extra cost to ensure quicker delivery during the busy season.

Here is a summary of the tracking history for your reference:
• 14 Dec, 11:55 – Delivered by Lincoln DO
• 14 Dec, 07:49 – Out for delivery
• 13 Dec, 18:52–19:17 – Processed through Gatwick & Sheffield MCs

If you believe there has been an error or if the parcel was not received despite the tracking status, please don’t hesitate to contact us at info@leonidasbrighton.co.uk — we’re here to help and happy to look further into the matter.

We hope to resolve this for you as soon as possible and improve your experience with us.

Kind regards,
Leonidas Brighton

Rated 5 out of 5 stars

The choice of chocolates is superb and…

The choice of chocolates is superb and its a pleasure to choose amongst them. Brighton delivers the choice almost overnight so one never has to be without these wonderful chocolates

May 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Dr. Perry!
We’re absolutely delighted to hear how much you enjoy our chocolate selection. It’s always our aim to deliver both quality and speed, so we’re thrilled to know your treats arrive just when you need them. We truly appreciate your kind words and continued support!

— The Leonidas Brighton Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

April 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Carson,
Thank you so much for your kind words! We’re delighted you were happy with our customer service — we look forward to serving you again soon!
Leonidas Brighton

Rated 5 out of 5 stars

Well packaged and added a few extra…

Well packaged and added a few extra surprises for the order which were very welcome!

April 28, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Ho-Ming! We’re thrilled you enjoyed the packaging and the little extras — we love surprising our customers. Hope to see you again soon!
Leonidas Brighton
Customer Service team

Rated 5 out of 5 stars

Great Fast delivery

Quality chocolates at a fantastic price. Goods arrived quickly and well-wrapped. Not damaged at all.

April 30, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Gill, for the wonderful 5-star review!
We’re so glad you enjoyed the quality of our chocolates and that your order arrived quickly and in perfect condition. We truly appreciate your support and look forward to serving you again soon!
Leonidas Brighton team

Rated 5 out of 5 stars

Excellent quality and excellent customer service

Excellent quality and excellent customer service. They have gone above and beyond to facilitate my concern for the hot weather by packing my order in the appropriate cooler. Thank you for your service.

April 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Dimitra, for your wonderful 5-star review! We’re delighted to hear you were happy with both the quality and our customer service. It was our pleasure to make sure your order was packed properly for the hot weather. We truly appreciate your support!

Best wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Messed up my delivery address and they…

Messed up my delivery address and they sorted it in moments thank you for great service

April 25, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Lauren, for your kind 5-star review! We’re glad we could quickly sort out the delivery address issue for you. Your support means a lot to us, and we’re always here to help if you need anything else.

Best wishes,
The Leonidas Brighton Team

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