Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more
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We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
52 Queens Rd, BN1 3XB, Brighton, United Kingdom
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After initially receiving the wrong item, the correct item was promptly sent out and was as delightful as always.

Reply from Leonidas Brighton
Great chocolates as always with Leonidas but most importantly great boxes and care for the deliveries.
Great selection of chocolates within the boxes - in that they are very different from the closest store to me which I would not order or collect from again (Kensington). Thank goodness for the delivery service from Brighton!!

Reply from Leonidas Brighton
The most delicious chocolates. Have ordered multiple times!!

Reply from Leonidas Brighton
The packaging is excessive, which reduces the weight of chocolates sold. I purchased some Leonidas chocolates in France recently, and you got more chocolates for the same weight of box - in fact, exactly 250g/500g of chocolate with the packaging added as extra. Plus they were about half the price of purchasing in the UK.

Reply from Leonidas Brighton
Love these chocolates. They are really the best. Excellent service every time.

Reply from Leonidas Brighton
Excellent delivery time and delicious chocolates.

Reply from Leonidas Brighton
The product I ordered online was unavailable by the desired delivery date. I received a call from the store to let me know, and an alternative product of the same price was offered, or a full refund. The service was very friendly and efficient. The final product was excellent.

Reply from Leonidas Brighton
I loved the quick turnaround. I ordered late in the day & it was delivered the next day. The website was user friendly too.

Reply from Leonidas Brighton
Some chocolates I ordered were out of stock. You should have contacted me to advise which replacements were available rather than deciding on the replacements yourselves. Your apology was a tiny square of chocolate. That’s really mean.
The package in transit was not traceable.

Reply from Leonidas Brighton
Choose your own chocolate box. There was quite a few chocolates out off stock so they put alternative in which I wasn’t really happy with ☹️. But still delicious as always.

Reply from Leonidas Brighton
I ordered 3 boxes self pick chocolate, they use different color ribbon for the boxes and have a note to let me know which chocolate in which box. The packing is very nice. I can feel they care about the cusotmer. The chocolate is fresh and delicious. I want to order again.

Reply from Leonidas Brighton
Can’t thank the team in Brighton enough for my recent Leonidas chocolates delivery ! Easy to order online, packed beautifully and delivered quickly . I will order from the branch anytime I want these fabulous chocolates in future, first class service, highly recommend ☺️

Reply from Leonidas Brighton
Delivered in double quick time and well packed. Easy to order.

Reply from Leonidas Brighton
Fast efficient service, and amazing chocolate. They were a gift, sbd my friend was very happy.

Reply from Leonidas Brighton
Simple ordering process. Turned up on time and chocolates in perfect condition. Definitely using again and would recommend Leonidas.

Reply from Leonidas Brighton
The quality is excellent, they were convincing pencils and the chocolate was delicious

Reply from Leonidas Brighton
This is the second year that I have purchased mini eggs from this company. It was very easy to find what I need and to order it. The order was delivered promptly.

Reply from Leonidas Brighton
What a wonderful experience we have had at Leonidas Brighton.
My husband was on a mission to buy me a lovely present from my favourite chocolatiers, Leonidas. We were delighted to see that they had plenty of products left and were one of very few companies that had bothered to make sure there was plenty of supplies. After much deliberation we settled on presents for me(!) and were delighted to see that we could click and collect at our local store within an hour!
And sure enough we received prompt notification that the items were ready and available to be picked up.
We called twice as the first time we were panicked because we didn’t know what time my husband was back to pick it up and the phone was answered efficiently with a very polite man who assured me that they were open late to accommodate a last minute rush which I thought was fantastic on Good Friday to do that.
We then had to phone again as my husband knew he couldn’t get back in time and despite being obviously very busy in the background the phone was answered efficiently and we could hear customers being greeted warmly in the background. They assured us that the presents would be ready and still there the next day to pick up at our convenience.
When my husband went into the store he said he was greeted in a very warm and friendly manner and what a pleasant experience it was shopping there.
So we would like to congratulate and thank the team at Leonidas Brighton for a fantastic experience both on the phone and in the shop, they did an amazing job at what I am sure was a very busy and pressured time with great customer service and attitude.
And to Leonidas for the most amazing chocolates in my Easter egg box!
Delicious!

Reply from Leonidas Brighton
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